Food is good and the place looks clean, but customer service here is a nightmare. Took 20 minutes to explain how we were charged for 2 extra items, and instead of requesting a refund we just wanted those items instead. Truly headache worthy. If I were you I’d just go to a different location or wait until other people are hired. Even drew on the receipt and they couldn’t understand.
Atmosphere: 2
Food: 4
Service: 1
Cody Whitt
They had a lot of cookies made, i seen there was non burnt cookies, and asked for them, they told me no and said the burnt ones were fresh, i still said no thanks, ill take the others, they threw the burnt ass cookies in the bag anyways
Atmosphere: 1
Food: 1
Service: 1
Stefan Grüger
Rose just makes the best sub. We drove here specially from Waikiki to be with Rose 😍 nice service
Atmosphere: 4
Food: 5
Service: 5
Will Smith
Ordered a sub on the app and received the wrong sub. Then when I went in to replace it, the employees acted like I was wrong. And while remaking it still got my sub wrong. I asked for light mayo and she completely slathered the sub with mayonnaise. Disgusting
Ransom Hughey
Great experience, the sandwich artist was very kind and friendly. Next time I’m on Honolulu, I’ll be eating there again.
Wailana Malie
Went in to get a take out sandwich to eat at work. I noticed on the receipt it said Dine In and they added a $2.50 tip. Aren’t they supposed to let you decide whether you want to tip of not for take out?
Atmosphere: 1
Food: 4
Service: 3
Micah Panoncillo
Subways is just the best fast food chain.
Atmosphere: 5
Food: 5
Service: 5
Heather MacPherson
I orderd a Pastrami on wheat bread. I've always received ALL wheat bread. I noticed as the woman was cutting the bread that it was white inside and the texture was different. I asked her if it was wheat...she mumbled. I asked again..she said yes! I said your wheat bread is normally all brown. In a sassy tone, she replied...it is brown! I said...yes...on the outside. Another worker, said it was wheat and that it's multigrain. Hello...multigrain bread has multiple grains...not just wheat.I told the woman who's making my sandwich that I didn't appreciate her rudeness. She replied...I don't care and that I was rude! I said to her that she was unprofessional and left without giving my business.All I wanted was to confirm that it was wheat bread. I hope that these women learn the difference between all wheat and multigrain and hope that people that may want only wheat or who have allergies to grains read this.It's such a shame to experience this kind of behavior.
Service: 1
Sycho Motorsports
I wish there was a notes section on Uber Eats so I can get extra olives or light spinach.
Kayla Sisson-Melancon
Normally love this place and have a great experience. Ordered an Italian bmt, got handed some kind of chicken spinach sub instead. Was fun to get home unwrap when literally so hungry and then disappointment. They remade it but still. That was such a let down. Subway has been one of my biggest cravings but all it takes is one time to ruin a place for me. Maybe I’ll stick with the salt lake location from now on :/
The service is great and there is seating outdoors as well as in door. The quality of the food and service is recommended.
Atmosphere: 5
Food: 5
Service: 5
smytb
The sandwich was Delicious,Too bad they don't sell Fries with the sandwiches!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Subway Club
Amanda sue Williams
How hard is it to make a sandwich? I want to put the meat on and put the cheese on your toast and then you add everything else that the customer wants to. It is the second time I’ve gotten my sandwich in there but no cheese then I called the store and they say oh well we can’t replace it really paid for it, but you can’t fix it. Manager was very rude and very hateful. Don’t recommend the store at all.
Kayla Melancon
Normally love this place and have a great experience. Ordered an Italian bmt, got handed some kind of chicken spinach sub instead. Was fun to get home unwrap when literally so hungry and then disappointment. They remade it but still. That was such a let down. Subway has been one of my biggest cravings but all it takes is one time to ruin a place for me. Maybe I’ll stick with the salt lake location from now on :/
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Italian B M T, Oatmeal Raisin, Steak
Enrique P. Crisostomo
I have been going to this location since it first open at that place always clean staff always helpful and courteous always recommend this location to everyone Subway sandwiches should be proud of this location terrific
Food is good and the place looks clean, but customer service here is a nightmare. Took 20 minutes to explain how we were charged for 2 extra items, and instead of requesting a refund we just wanted those items instead. Truly headache worthy. If I were you I’d just go to a different location or wait until other people are hired. Even drew on the receipt and they couldn’t understand.
Atmosphere: 2
Food: 4
Service: 1
They had a lot of cookies made, i seen there was non burnt cookies, and asked for them, they told me no and said the burnt ones were fresh, i still said no thanks, ill take the others, they threw the burnt ass cookies in the bag anyways
Atmosphere: 1
Food: 1
Service: 1
Rose just makes the best sub. We drove here specially from Waikiki to be with Rose 😍 nice service
Atmosphere: 4
Food: 5
Service: 5
Ordered a sub on the app and received the wrong sub. Then when I went in to replace it, the employees acted like I was wrong. And while remaking it still got my sub wrong. I asked for light mayo and she completely slathered the sub with mayonnaise. Disgusting
Great experience, the sandwich artist was very kind and friendly. Next time I’m on Honolulu, I’ll be eating there again.
Went in to get a take out sandwich to eat at work. I noticed on the receipt it said Dine In and they added a $2.50 tip. Aren’t they supposed to let you decide whether you want to tip of not for take out?
Atmosphere: 1
Food: 4
Service: 3
Subways is just the best fast food chain.
Atmosphere: 5
Food: 5
Service: 5
I orderd a Pastrami on wheat bread. I've always received ALL wheat bread. I noticed as the woman was cutting the bread that it was white inside and the texture was different. I asked her if it was wheat...she mumbled. I asked again..she said yes! I said your wheat bread is normally all brown. In a sassy tone, she replied...it is brown! I said...yes...on the outside. Another worker, said it was wheat and that it's multigrain. Hello...multigrain bread has multiple grains...not just wheat.I told the woman who's making my sandwich that I didn't appreciate her rudeness. She replied...I don't care and that I was rude! I said to her that she was unprofessional and left without giving my business.All I wanted was to confirm that it was wheat bread. I hope that these women learn the difference between all wheat and multigrain and hope that people that may want only wheat or who have allergies to grains read this.It's such a shame to experience this kind of behavior.
Service: 1
I wish there was a notes section on Uber Eats so I can get extra olives or light spinach.
Normally love this place and have a great experience. Ordered an Italian bmt, got handed some kind of chicken spinach sub instead. Was fun to get home unwrap when literally so hungry and then disappointment. They remade it but still. That was such a let down. Subway has been one of my biggest cravings but all it takes is one time to ruin a place for me. Maybe I’ll stick with the salt lake location from now on :/
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: The Philly
Restaurantji Recommends
The service is great and there is seating outdoors as well as in door. The quality of the food and service is recommended.
Atmosphere: 5
Food: 5
Service: 5
The sandwich was Delicious,Too bad they don't sell Fries with the sandwiches!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Subway Club
How hard is it to make a sandwich? I want to put the meat on and put the cheese on your toast and then you add everything else that the customer wants to. It is the second time I’ve gotten my sandwich in there but no cheese then I called the store and they say oh well we can’t replace it really paid for it, but you can’t fix it. Manager was very rude and very hateful. Don’t recommend the store at all.
Normally love this place and have a great experience. Ordered an Italian bmt, got handed some kind of chicken spinach sub instead. Was fun to get home unwrap when literally so hungry and then disappointment. They remade it but still. That was such a let down. Subway has been one of my biggest cravings but all it takes is one time to ruin a place for me. Maybe I’ll stick with the salt lake location from now on :/
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Italian B M T, Oatmeal Raisin, Steak
I have been going to this location since it first open at that place always clean staff always helpful and courteous always recommend this location to everyone Subway sandwiches should be proud of this location terrific
Atmosphere: 5
Food: 5
Service: 5
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