Today, tues Oct 7,2025 i went to subway kahala mall around 330pm. There was a lady named either:Erlinda or Berlinda working. I went to order sandwiches. Im only person in line. Lady says she would help me. I ask to order sandwiches. She told me come to her she can help me. I told her i want to order sandwiches for my neighbor, my family member, and me. I said i have coupons. She told me they dont accept all coupons. Only 2 coupons: 6 inch and footlong coupons. I ask why. I rip coupon out to use. I ask to make sandwich. Lady Erlinda/Berlinda told me i have to go to back of line, ill be served after everyone else. I ask why. I tell her and she told me go to back of line and will serve me after everyone else in line. I said outloud i was here before everyone else in this line i ask to order sandwiches you told me come see you and you can help me and then you wont take my coupons and telling me go to back of line and will serve me after everyone else in line is served. I ask to speak to manager. She said hes not here. You can come back when hes working but she wont tell me when hes working when i asked. another lady employee that was nicer help make sandwich for me.
Atmosphere: 1
Food: 2
Service: 1
yash terakura
The portion is too small compared to other places. Way less veggies.
Atmosphere: 2
Food: 2
Service: 2
carl francis
Waited in line 25 minutes to be told no multi grain bread. Chose flatbread which even after toasting was frozen in parts.
Jessica Yu
Honestly, i know it’s just a subway but this location just tastes really clean, ingredients are fresh as well. That’s probably why there’s always a line here.
Atmosphere: 5
Food: 5
Service: 5
Mirzeli Hernandez
Bought my sub for lunch break and got a 1-foot instead of 6-inch and got to keep the full sub at no extra charge! Coming for more as sub was delicious!
Atmosphere: 5
Food: 5
Service: 5
Yuto K
I got churro, it was worst churro I’ve ever had. Also ad said it’s 2$ but it was actually 3.13$,,,
Atmosphere: 2
Food: 1
Service: 3
小松勇人
I got churro, it was worst churro I’ve ever had. Also ad said it’s 2$ but it was actually 3.13$,,,
Atmosphere: 2
Food: 1
Service: 3
Scott Marlow
Trash Store Trash service. Hire some literate employees.
Service: 1
Ted B
Dumpy with poor service. Will not go back. Go to the Subway on the mall perimeter 200 yards away for much better service and atmosphere or go to Jimmy John's.
Atmosphere: 1
Food: 3
Service: 1
Gordon Burke
Employees didn't know ingredients included in sandwich price, upcharge for every vegetable and no water available, only pay for bottled water. I've been to hundreds of subways across the country and this was the worst experience of all time. Broken chairs, dirty tables, dirty floor, old boxes in the dining room. This location is fired. 0/10 do not recommend.
Subway in Kahala Mall makes the best veggie sandwich and the people who work there are always so friendly.
Not So Average Kiki
I eat there a few times a week sometimes and have never had problems with them. Good portions and nice people.
Atmosphere: 5
Food: 3
Service: 5
garrett ueno
I had a coupon for $1.00 off footlong sub and ask the girl which subs it applied to and after ordering one of them I proceeded to pay but wasn’t allowed to use it on register because the girl said it expired. When I looked at the coupon after paying I notice that it was good for 11 days more and wasn’t expiring till the 24th and it was only the 13 th of the month. Very disappointed with my experience and will not be going back again. Jersey Mikes is much better.
Jp Bulaquena
Classic Subway spot. Never really seen it busy to that's a plus. They also give out good portions!
Laura Greene
A couple of months ago I had eaten here and was really sick that evening. I didn’t think too much of it at the time. But after having another sub today, I am again dealing with really bad food poisoning and sharp stomach pains. Not sure how clean the set up is there, but definitely not going there again.
Today, tues Oct 7,2025 i went to subway kahala mall around 330pm. There was a lady named either:Erlinda or Berlinda working. I went to order sandwiches. Im only person in line. Lady says she would help me. I ask to order sandwiches. She told me come to her she can help me. I told her i want to order sandwiches for my neighbor, my family member, and me. I said i have coupons. She told me they dont accept all coupons. Only 2 coupons: 6 inch and footlong coupons. I ask why. I rip coupon out to use. I ask to make sandwich. Lady Erlinda/Berlinda told me i have to go to back of line, ill be served after everyone else. I ask why. I tell her and she told me go to back of line and will serve me after everyone else in line. I said outloud i was here before everyone else in this line i ask to order sandwiches you told me come see you and you can help me and then you wont take my coupons and telling me go to back of line and will serve me after everyone else in line is served. I ask to speak to manager. She said hes not here. You can come back when hes working but she wont tell me when hes working when i asked. another lady employee that was nicer help make sandwich for me.
Atmosphere: 1
Food: 2
Service: 1
The portion is too small compared to other places. Way less veggies.
Atmosphere: 2
Food: 2
Service: 2
Waited in line 25 minutes to be told no multi grain bread. Chose flatbread which even after toasting was frozen in parts.
Honestly, i know it’s just a subway but this location just tastes really clean, ingredients are fresh as well. That’s probably why there’s always a line here.
Atmosphere: 5
Food: 5
Service: 5
Bought my sub for lunch break and got a 1-foot instead of 6-inch and got to keep the full sub at no extra charge! Coming for more as sub was delicious!
Atmosphere: 5
Food: 5
Service: 5
I got churro, it was worst churro I’ve ever had. Also ad said it’s 2$ but it was actually 3.13$,,,
Atmosphere: 2
Food: 1
Service: 3
I got churro, it was worst churro I’ve ever had. Also ad said it’s 2$ but it was actually 3.13$,,,
Atmosphere: 2
Food: 1
Service: 3
Trash Store Trash service. Hire some literate employees.
Service: 1
Dumpy with poor service. Will not go back. Go to the Subway on the mall perimeter 200 yards away for much better service and atmosphere or go to Jimmy John's.
Atmosphere: 1
Food: 3
Service: 1
Employees didn't know ingredients included in sandwich price, upcharge for every vegetable and no water available, only pay for bottled water. I've been to hundreds of subways across the country and this was the worst experience of all time. Broken chairs, dirty tables, dirty floor, old boxes in the dining room. This location is fired. 0/10 do not recommend.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Subway in Kahala Mall makes the best veggie sandwich and the people who work there are always so friendly.
I eat there a few times a week sometimes and have never had problems with them. Good portions and nice people.
Atmosphere: 5
Food: 3
Service: 5
I had a coupon for $1.00 off footlong sub and ask the girl which subs it applied to and after ordering one of them I proceeded to pay but wasn’t allowed to use it on register because the girl said it expired. When I looked at the coupon after paying I notice that it was good for 11 days more and wasn’t expiring till the 24th and it was only the 13 th of the month. Very disappointed with my experience and will not be going back again. Jersey Mikes is much better.
Classic Subway spot. Never really seen it busy to that's a plus. They also give out good portions!
A couple of months ago I had eaten here and was really sick that evening. I didn’t think too much of it at the time. But after having another sub today, I am again dealing with really bad food poisoning and sharp stomach pains. Not sure how clean the set up is there, but definitely not going there again.
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