The Coffee Bean & Tea Leaf Manoa

It took 15-20 minutes for one drink when there were few people there at 6am. The cashier was going to charge the wrong price unless I corrected her. The person who ordered after me got my drink before me. This slow service and others getting their drink happened multiple times. I gave it more chances but not going back due to repeated incidents. Also drinks are expensive.

Atmosphere: 2

Food: 2

Service: 1

Bathroom and WiFi are both out of order and have been for weeks

Stopped in here for coffee 10/3/2024 while pet was at vet clinic. Have been in here few times before and liked but today wasn't a good day for the gal working the register. Name started with a K. Was kind of nasty attitude when we ordered. Poor guy making drinks was slammed with orders. Both made us feel unwelcome. Coffee was good. May not return.

Atmosphere: 1

Food: 4

Service: 1

Me and my boyfriend came inside the store to study as we are college students, and immediately one of the middle aged workers, a lady began asking us many questions and being incredibly rude to us. When we came inside she immediately told us that they had no wifi, and whether we were going to buy something in a very condescending tone. Then she told us we had to be responsible for our belongings as if we didn’t know that. It’s not an airport, lady. Afterwards, when I asked for the bathroom key, and it was closed, she rudely made fun of us with her coworker for not noticing the entrance was blocked. Please don’t go to this store.

Atmosphere: 1

Food: 1

Service: 1

Worst coffee bean I’ve ever been to. The coffee was as expected but service was terrible. The employees didn’t make eye contact at all and could not have rushed us out faster. Bathroom was closed. I don’t think they even wanted customers. If I had not already ordered, would’ve just left.
I’m not difficult to please, just be polite for Pete’s sake.

Good coffee. Lots of parking. Same same menu

Atmosphere: 3

Food: 3

Service: 3

A lady was very rude to me because I ordered a latte and preferred cold but no ice. I ordered it at various coffee shops and no one has any problem with that. People just filter out the ice in the last step. But this lady was so rude that ask me to order a hot latte next time if I don’t want ice. I read recent reviews and apparently not just me get treated badly. I will give negative stars if I can

Atmosphere: 1

Food: 1

Service: 1

Picked up a door dash and the store manager on june 8th at 1 pm was extremely rude and talked down towards me. If this is how she treats a delivery driver, imagine how she talks to her employees. Customers be wary when ordering in person or delivery. Even the employee apologized for her managers behavior

Service: 1

Every Sunday we go for our coffee to the Manoa location. Having read the last few 1 rated reviews I know who they are referring too. Upon entering we were snapped at by a barista who was not serving us. Can you not bring the dog in, Did you not see the sign, go read the sign. Other weekends this was not an issue and this barista was there. We had to leave the line and go outside and figure out what next to do. We felt like leaving but one of us decided to order. We ordered mango cold brew tea that tasted like water, the ham croissant wasn't heated even though I asked. When issues were brought up about tea, she said she didn't make it, it was made yesterday. Being a bar manager the energy this barista put out reflected the taste of both drinks, bitter and tasteless. I recommend her to work behind the scenes cause she will run customers away. We are reflecting on whether we will return. This person is clearly unhappy and is passive aggressive with customers. Where is the Aloha.

Atmosphere: 1

Food: 1

Service: 1

The person at register needs a lesson in customer service. Very rude to visitors. Made rude remarks to every single person in my group. This lady should not be working in customer service. However, lady making coffee was very sweet and made delicious coffee!

Atmosphere: 1

Food: 1

Service: 1

Girl working cashier was so rude for no reason. I asked if they had Apple Pay and she said “no but shouldn’t you just always have a card on you?”. Said lots of other comments to me and my family. Do not go here if you are not a local she will single you out and be rude to you for asking a simple question.

Atmosphere: 1

Food: 4

Service: 1

We were yelled at multiple times. She would aggressively talk about the customers for all to hear. Very disappointed. The main lead can not handle stress. “Can you not see we have a line”. When asked where the napkins are.

Very friendly staff but this review is for the management. The shop is severely undermanned. I waited 15 min for a coffee bc is only 2 baristas taking care of a busy Saturday afternoon.

Atmosphere: 3

Food: 2

Service: 1

Worst service ive ever had! It took me a whole 7 minutes to order. People behind counter kept running around for 15+ minutes before even starting to make my drink. 4 people behind me got served! Somehow they kept finding it funny that I was growing impatient while I was running late for work! I don’t understate why one drink needs around 20 minutes to make!

Update: they forgot my order and were shocked to find out I had ordered! They don’t forget to take the money but the order I guess.

Atmosphere: 5

Food: 5

Service: 1

On 2/3/23 I was first in line and ordered 2 coffee of the day Costa Rica. )There was no one behind me either.) Cashier/barista asked if pour over was acceptable which was fine. As I waited by bar other customers came in and were being served ahead of me!? Saw 2 pourovers on counter and another barista with colorful headband came in an told my barista to make a whole pot instead of making the promised pour overs! When I complained, she told me she'd get it quickly and proceeded to give us coffee from the pot that had just starting the dripping process. Argh! The coffees tasted very weak because hairband barista took over and cancelled the promised pour over and started a new pot of coffee without waiting for whole pot to complete dripping before serving. I'm upset but due to her oppressive attitude when I called her out about pourovers I refrained from complaining further. There's coffee shop just across the way so maybe they will appreciate my business and taste buds more?

Atmosphere: 1

Food: 1

Service: 1