The Coffee Bean & Tea Leaf Kahala

Need happier or at least up beat barritas

Atmosphere: 1

Food: 4

Service: 1

Locked their doors as I was walking up at 6:54 PM on Thursday Jan 16 2025.

People that work here now are laid back without care. One girl handed me hot coffee filled too high and too hot that when I sat down to drink it the cup defected and the lid popped off and all the hot coffee burned my left hand. My hand is red and sore now. And when I went back to tell them they said they can refund the coffee? Is that fair compensation? They are so uncaring and careless!

Atmosphere: 4

Service: 3

I went there when it first opened and the workers were so nice and customer service was amazing, but these past few times I've been going the workers have been so rude. I went a couple of days ago and this older lady served me. I felt like I was treated as an inconvenience, she barely talked to me, barely looked at me, overall was not friendly at all. I watched her make my caramel latte, she barely took the time to make my drink. I didn't taste caramel in my drink at all. I would not recommend coming here.

Service: 1

I really enjoy going to this coffee bean location as my drink is always delicious and the service is great. However, I’ve noticed these poor baristas are always stressed behind the counter, often working by themselves, having to deal with taking orders and making drinks at the same time.As a barista elsewhere, it makes me sad to see them so stressed. Please treat your baristas well, CBTL!!

Atmosphere: 5

Food: 5

Service: 5

I really appreciate CBTL, service is friendly and the places are well kept.in the past 3 months however, the coffee and baked items have had some issues.Most important is coffee. It's got to be hot, or at least warm. About a month ago I was given coffee that was room temp. I'm not sure how the barista didnt realize it went it was handed to me. I'm trying to figure out how coffee can get down to room temp if they are selling coffee all day long.The bakery items have been suffering at a couple of the CBTL locations (Monsorrat and Kahala). They are not fresh anymore. They are cold and old.once I the barista asked if I wanted the cinnamon roll heated up, they microwaved of so much that it was burned.But what made me write this review was that multiple items in the display had mold on them!! (Zoom in on the pics to see it)That makes me think that the manager doesn't care about customers.I'm not going to buy anything more until CBTL starts caring about their quality.I really like CBTL. I hope things get better.

Atmosphere: 4

Food: 1

Service: 4

I stopped in for a hot Chai Tea Latte. It was nice being able to sit inside and enjoy my beverage before grocery shopping.It was so good I forgot to take a photo.

Atmosphere: 5

Service: 5

Had a Thai Iced Coffee it tasted nothing like traditional Thai coffee and was sickly sweet. It had way too much condensed milk in proportion to the coffee. This was my first time here will try again hopefully the regular iced coffee is not like this too.

Atmosphere: 5

Food: 1

Service: 5

I have never been so upset. I spend lots of time here at the Kahala market city from MKT to Dry Bar and never felt the need to write a bad review until now. I went in to get my coffee and purchased a container of the trail mix. When I open the container, the lid was not on good and the trail mix was stale. I went back in to let them know and a manager Jean came to the end of the counter upset to begin with. I let her know my complaint being very nice about it. She snapped back at me and said all lids are open not sealed so I told her that this was completely open and I could tell because it was no good. She grabbed the container away huffed and made noises and threw the container to the other counter behind her across the room so that everything would fly out all over making a scene. I then asked to speak to her manager with no response from anyone there. I have never been treated with so much disrespect and will never go to this location again..

My go to coffee place. Use Monday specials for $3 coffees

Atmosphere: 5

Food: 5

Service: 5

Wonderfully lite avacado toast. Chai latte tea was great. Very nice staff.

Great addition to this area. Love the plantation iced tea

Friendly and very fast..good idea to order ahead..

Wheelchair accessibility: Available

Dietary restrictions: Will accommodate if asked..

Atmosphere: 4

Food: 4

Service: 4

8/2022Nice and convenient location. Usual great menu and service. Friendly, helpful, and quick. Blended mocha is my go-to.

Atmosphere: 5

Service: 4

Very poor service. She tried to get away with serving us cold coffee, and didn’t even apologize ! Do not go here.