Subway
78-6831 Alii Dr Suite 407, Space No K5, Kailua-Kona
(808) 322-1818
Recent Reviews
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Pretty sure the workers were under the influence of drugs. The tattoo woman worker was saying explicit language to her co worker while we are standing right in front of her trying to order. Very unprofessional and over priced subway sandwich’s. Maybe drug test your workers. Also tattoos on the face and the other worker wearing board shorts just looks sloppy.
Atmosphere: 1
Food: 1
Service: 1
Subs were good but really expensive.
Vegetarian options: Italian cold cut sub is my favorite.
Kid-friendliness: Yes
Wheelchair accessibility: Yes.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Home Run Ham 440 Cals, The Philly 700 Cals
Great location and inside but I've had the same experience with the short haired tattooed worker lady working here more than once. This time I'm waiting in line and what I'm guessing is a regular walks in and she just greets him and starts making his sandwich while my family and I wait some more.
Atmosphere: 5
Food: 5
Service: 1
Ordered online, guess the store doesn't allow the deal that was promoted to me when all I wanted to do was look at the menu. Now I'm running late for my rental car return and have NO FOOD!! They even made the food, and then I guess ate it themselves or tossed it out. I'll never go back!
Atmosphere: 1
Food: 1
Service: 1
I'm giving this store 5 stars, even though it's been close to 20 years since I stepped foot inside. It was 5 stars back then... back when I was the manager, back in its first year or two of opening, back when I ran it with myself & 1 other employee at times 7 days a week 9am-9pm, no matter what. All these low star reviews make me a bit sad, but that's what happens I guess, when nobody cares. I still work for subway, but on the mainland, & the inspectors have told us our store is one of the cleanest they've seen in the state. I take pride in my work, & it shows. Good luck to the rest.
Atmosphere: 5
Food: 5
Service: 5
Over the years I've gone in there numerous times, but in the last eight months there's a girl with short hair and a tattoo on her face. I always say "very little mayonnaise" and she just globs it on a makes the sandwich all soggy.
This makes me very sad because I used to love this place and it's right on the way to work, but one employee can ruin it. This same employee always act like she hates being at work and doesn't like helping the customers.
Service: 1
Just went by at 7:30, Google says they open at 7:00. Doors were locked and a female worker was inside, ignored my knocking till I used my key to tap on the glass. She looked offended and walked over. She told me they don't open till 8:30. Sign next to the door said opens at 7:00.
Atmosphere: 1
Food: 1
Service: 1
Online it says it opens at 7:00 a.m. the hours posted on the front door say 7:00 a.m. there was a lady inside I tapped on the window I said what time are you going to open and she said 8:30 a.m. waste of time driving here go somewhere else
The employees are always friendly. The sandwiches are a good as they can be with the materials provided. The owners of the franchise store could stand to do a bit of remodeling.
Atmosphere: 3
Food: 3
Service: 5
Use caution when ordering anything meatball. Meatballs looked really sad when she opened the container, I asked if they were fresh from today and she said yes! Ive been eating the same sandwich for years at different locations and I can tell you after attempting to eat it. they were not today’s meatballs. Some were rock hard and completely not edible.
Atmosphere: 5
Food: 1
Service: 2
Restaurantji Recommends
The servers were amazing. Food is as expected but their service was exceptional! Thank you so much guys!
Atmosphere: 4
Food: 4
Service: 5
The store is a little too old for me, the sofa is fixed but still looks bad. The food and the order card is looks still good.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Subway Club
Wait 30+ min for a scheduled online pickup.
Atmosphere: 1
Food: 1
Service: 1
Expensive and barely any
Atmosphere: 2
Food: 2
Service: 2
ordered online and got stale bread sandwiches, didnt even include one of the drinks we ordered too. wouldnt go again.
Atmosphere: 3
Food: 2
Service: 3
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