Where to begin:I ordered this cake on Monday, Jan 22, for pickup today, Jan 26, I paid $57.58 after taxes online. Never had an issue before getting my cakes. Exactly like the photo. Until today, I was shocked how it looked and was told by the lady there's nothing she could do to fix it. I explained that the crumbling cookies and messed up cake weren't worth almost $60. She proceeded to tell me that she couldn't do refunds, nor could she fix it. I pointed to the display case and asked her why these cakes were perfect and mine wasn't. She smirked and said, "I made the ones in the display case, not yours." She then processed to tell me that all their pictures online are photo shoped. How does that make anyone want to buy again from them?In the end, I paid $57.58 for a ruin cake and was told to just stick something one top to cover their mistakes. They refuse to see why I was so upset that I not only bought in advance but drove 15 mins out of my way to make sure everything was perfect for my husband bday and the main focus the cake looks horrible in the Pictures because of this shop.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Celebration Party Cake
Jillian Petrarca
Don't go, your ice cream will melt within 4min of receiving it. I was almost done with mine before my husband got his because it melted so fast. We have been to other places where the ice cream doesn't melt that fast. I know it's Hawaii and it's Hot, but we have been to places in Kapolei and Waikiki and even others in Kailua where the ice cream doesn't melt in 4min.
claire n.
This baskin Robbins had a lot of cakes to choose from and the employee John was great he decorated my cake for son it was fast efficient I think this is a great place to get your ice cake or pies so many choices at this located thank you John for all your help
diana h.
Worse B&R I've been to in YEARS!Their "two scoop" sundae really has, maybe, ONE scoop of ice cream. By the time I took a couple of bites it was darn near gone!They need to make a real sundae with the correct amount of toppings and stop price gouging their customers! Shameful!
Marc M.
Do not go to this Baskin Robbins. Employees were out of just about everything. Soda for the floats, nope. Whip cream for Sunday and everything else, nope. Cookies, nope. If I could give less then one star I would.
Jfboub
Very tasty!! Not so expensive! 3 double cup and one cappuccino 26$ US. Very tasty ice-cream; watermelon,pecan butter, mango, chocolat, ect
Aulani J.
Service was amazing! The two young boys that were working were very nice and polite. The ice cream is always yummy!
Charles Bohe
Typical Baskin Robbins outlet. Consistent quality ice cream. Staff was very helpful, efficient and organized. I visited at 6PM on a Saturday and parked very close. Interior was spotlessly clean. If Baskin-Robbins is your style then this is your spot in Kailua.
Lance W.
Not busy. Spooky ice cream jalapeño. Just a little bit of bite. Hardly noticed it. Peppermint had a better bite.
addam Moore
Thank you to the friendly person who helped me with the cake for my wife's spooky birthday
BR in Hawaii has been amazing. Stopped in to order a smoothie. Greeted with a smile and friendly service. Tried Mangonada flavor which is savory gourmet type. They make it right there and its fast. Its like a BR-bucks type of flavor except no caffeine. Not bad on calories and under $7 is amazing on the islands. Some ice cream flavors go quickly so check in, try another location or try the monthly flavor.
Bob Lorber
Worst preparation of milk shakesI bought four and they were mostly milk!!Never again.
Bubba S.
Baskin-Robbins is a classic, but like many classics, perhaps it's best a place remembered in the past than one experienced in the present. The selection on display wasn't quite 31 flavors. That's okay, but on the wall, there are painted remembrances of some of their Greatest Hits in flavors, particularly Baseball Nut, which I truly like, probably more than Jamoca Almond Fudge. They no longer offer Baseball Nut, so teasing us with that flavor, only by name, seemed cruel! I was most disappointed by the price, too! Over $10 for two sugar cones. Wow, Hawaii is expensive, but $5 for a single scoop? No more B&R for me. My wallet isn't that rich.
Nicole Leolani Cabral
I Love ? this new Tiger Milk ? Bubble tea ?.
Dexter
The girls working here were nice, was nice to get some icecream to cool my mouth off from some SPICY tacos I had.
Where to begin:I ordered this cake on Monday, Jan 22, for pickup today, Jan 26, I paid $57.58 after taxes online. Never had an issue before getting my cakes. Exactly like the photo. Until today, I was shocked how it looked and was told by the lady there's nothing she could do to fix it. I explained that the crumbling cookies and messed up cake weren't worth almost $60. She proceeded to tell me that she couldn't do refunds, nor could she fix it. I pointed to the display case and asked her why these cakes were perfect and mine wasn't. She smirked and said, "I made the ones in the display case, not yours." She then processed to tell me that all their pictures online are photo shoped. How does that make anyone want to buy again from them?In the end, I paid $57.58 for a ruin cake and was told to just stick something one top to cover their mistakes. They refuse to see why I was so upset that I not only bought in advance but drove 15 mins out of my way to make sure everything was perfect for my husband bday and the main focus the cake looks horrible in the Pictures because of this shop.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Celebration Party Cake
Don't go, your ice cream will melt within 4min of receiving it. I was almost done with mine before my husband got his because it melted so fast. We have been to other places where the ice cream doesn't melt that fast. I know it's Hawaii and it's Hot, but we have been to places in Kapolei and Waikiki and even others in Kailua where the ice cream doesn't melt in 4min.
This baskin Robbins had a lot of cakes to choose from and the employee John was great he decorated my cake for son it was fast efficient I think this is a great place to get your ice cake or pies so many choices at this located thank you John for all your help
Worse B&R I've been to in YEARS!Their "two scoop" sundae really has, maybe, ONE scoop of ice cream. By the time I took a couple of bites it was darn near gone!They need to make a real sundae with the correct amount of toppings and stop price gouging their customers! Shameful!
Do not go to this Baskin Robbins. Employees were out of just about everything. Soda for the floats, nope. Whip cream for Sunday and everything else, nope. Cookies, nope. If I could give less then one star I would.
Very tasty!! Not so expensive! 3 double cup and one cappuccino 26$ US. Very tasty ice-cream; watermelon,pecan butter, mango, chocolat, ect
Service was amazing! The two young boys that were working were very nice and polite. The ice cream is always yummy!
Typical Baskin Robbins outlet. Consistent quality ice cream. Staff was very helpful, efficient and organized. I visited at 6PM on a Saturday and parked very close. Interior was spotlessly clean. If Baskin-Robbins is your style then this is your spot in Kailua.
Not busy. Spooky ice cream jalapeño. Just a little bit of bite. Hardly noticed it. Peppermint had a better bite.
Thank you to the friendly person who helped me with the cake for my wife's spooky birthday
Restaurantji Recommends
BR in Hawaii has been amazing. Stopped in to order a smoothie. Greeted with a smile and friendly service. Tried Mangonada flavor which is savory gourmet type. They make it right there and its fast. Its like a BR-bucks type of flavor except no caffeine. Not bad on calories and under $7 is amazing on the islands. Some ice cream flavors go quickly so check in, try another location or try the monthly flavor.
Worst preparation of milk shakesI bought four and they were mostly milk!!Never again.
Baskin-Robbins is a classic, but like many classics, perhaps it's best a place remembered in the past than one experienced in the present. The selection on display wasn't quite 31 flavors. That's okay, but on the wall, there are painted remembrances of some of their Greatest Hits in flavors, particularly Baseball Nut, which I truly like, probably more than Jamoca Almond Fudge. They no longer offer Baseball Nut, so teasing us with that flavor, only by name, seemed cruel! I was most disappointed by the price, too! Over $10 for two sugar cones. Wow, Hawaii is expensive, but $5 for a single scoop? No more B&R for me. My wallet isn't that rich.
I Love ? this new Tiger Milk ? Bubble tea ?.
The girls working here were nice, was nice to get some icecream to cool my mouth off from some SPICY tacos I had.