My family and I have been going to Konos for years, starting with the original North Shore location and also the newer one in Waikiki. During this trip, we visited the Kailua location.
While my wife was parking the car, my kids and I went ahead to look at the menu. After we were seated and reviewing it, a staff member from the counter called out loudly in our direction saying there was no strawberry, pineapple, jalapeño, etc., because one of the fridges was broken. I found this a bit disrespectful since we were not greeted or welcomed first, and she did not approach our table to let us know.
When our bombers arrived, they were not labeled, so we had to guess which one belonged to each person. My wife ordered the Wendy’s Bomber and noticed it was missing the bacon. When she informed the staff, one of the ladies in the kitchen placed a single strip of bacon in a to-go container and brought it to the table...no apology, actually, not a single word spoken. That felt disappointing — especially since the item was incomplete. Offering two or three strips as an apology, would have been appreciated.
This was definitely our worst experience at a Konos location. We visit Hawaii regularly and hope the Kailua store invests more in customer service training.
On a positive note, I ordered the Chun’s Bomber and, as always, it was goooood. Their 12-hour slow-cooked Kalua pork is still the best....but the potatoes were extremely salty
Stopped in last week and I loved this place. Cute, friendly atmosphere and great food. Pork sliders were soo good. Chance provided great, friendly customer service too!
Atmosphere: 5
Food: 5
Service: 5
Anne S
Stopped by for a quick low key bite to eat, we shared the nachos and each got a lemonade, pineapple and guava. The gal made our nachos with love and pointed out she makes them in layers for maximum cheesiness. I appreciated the care and the guava bbq sauce was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Brittany Todorov
The best pulled pork anywhere, full stop. We buy it by the pound with sides like rice and sauce and it's easy and delicious and a great meal for a family.
Atmosphere: 5
Food: 5
Service: 5
Connor Purington
Great staff
Atmosphere: 5
Food: 5
Service: 5
Tammie Hilliard
I had the BEACH sandwich. It was fresh and somewhat good. The eggs tasted like powder fake eggs. I could not eat them. They tasted yucky. The rest of the sandwich was good.. bacon, ham, avocado and the baguette was soft.
The food is so good! I loved the BBQ sauce!
Atmosphere: 5
Food: 5
Service: 5
Local grinds, pork sliders were da kine!!!
Atmosphere: 5
Food: 5
Service: 5
My family and I have been going to Konos for years, starting with the original North Shore location and also the newer one in Waikiki. During this trip, we visited the Kailua location.
While my wife was parking the car, my kids and I went ahead to look at the menu. After we were seated and reviewing it, a staff member from the counter called out loudly in our direction saying there was no strawberry, pineapple, jalapeño, etc., because one of the fridges was broken. I found this a bit disrespectful since we were not greeted or welcomed first, and she did not approach our table to let us know.
When our bombers arrived, they were not labeled, so we had to guess which one belonged to each person. My wife ordered the Wendy’s Bomber and noticed it was missing the bacon. When she informed the staff, one of the ladies in the kitchen placed a single strip of bacon in a to-go container and brought it to the table...no apology, actually, not a single word spoken. That felt disappointing — especially since the item was incomplete. Offering two or three strips as an apology, would have been appreciated.
This was definitely our worst experience at a Konos location. We visit Hawaii regularly and hope the Kailua store invests more in customer service training.
On a positive note, I ordered the Chun’s Bomber and, as always, it was goooood. Their 12-hour slow-cooked Kalua pork is still the best....but the potatoes were extremely salty
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Kalua Pig Nachos, BBQ Pork Bomber Wrap
Average and over priced for what you get.
Delicious burritos and the best pulled pork sandwich I've had on island!
Atmosphere: 5
Food: 5
Service: 5
2 people 1 order of nachos. Two very full people!! The best I have ever had.
Atmosphere: 5
Food: 5
Service: 5
Best breakfast place in Kailua!!!
Good recommendation from the counter staff.
Enjoyed the vanilla coffee and a 2biscuit, bacon and eggs plate. Boomzzzzz!!! Yums.
Atmosphere: 5
Food: 5
Service: 5
Staff is top tier, super nice guys and the food is fantastic, I will be going out of my way to go back
Atmosphere: 5
Food: 5
Service: 5
Sweet local spot for favorites. Breakfast burrito was big and super flavorful.
Atmosphere: 5
Food: 5
Service: 5
We ordered takeout. Everything was ready on time and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuns
Restaurantji Recommends
Stopped in last week and I loved this place. Cute, friendly atmosphere and great food. Pork sliders were soo good. Chance provided great, friendly customer service too!
Atmosphere: 5
Food: 5
Service: 5
Stopped by for a quick low key bite to eat, we shared the nachos and each got a lemonade, pineapple and guava. The gal made our nachos with love and pointed out she makes them in layers for maximum cheesiness. I appreciated the care and the guava bbq sauce was fantastic!
Atmosphere: 5
Food: 5
Service: 5
The best pulled pork anywhere, full stop. We buy it by the pound with sides like rice and sauce and it's easy and delicious and a great meal for a family.
Atmosphere: 5
Food: 5
Service: 5
Great staff
Atmosphere: 5
Food: 5
Service: 5
I had the BEACH sandwich. It was fresh and somewhat good. The eggs tasted like powder fake eggs. I could not eat them. They tasted yucky. The rest of the sandwich was good.. bacon, ham, avocado and the baguette was soft.
Atmosphere: 4
Food: 3
Service: 5
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