My car got dinged in the car park. When I asked to review footage I got told only a certain manager had access. Then when I requested contact details for said manager I was informed suddenly the cameras don't work.
Atmosphere: 1
Food: 2
Service: 1
Nicholas Lee
Like the location but the owner doesn't care about upkeep, been like this longer than I can remember. (Bad screens)
Atmosphere: 4
Food: 4
Service: 4
Alisha Kim
The young man at the drive thru window on the morning of MLK day was so pleasant! He was such a joy to talk to and really made our morning. 10/10 customer service. I hope he’s having a great day.
Drive thru is fairly quick & the staff is very friendly & patient. The location overall is a very pleasant experience. The included inside the restaurant which is always clean & not crowded. I Highly recommend this McDonald’s location specifically (in the heart of Kailua town) I have never been disappointed, the crew & the food are excellent representations of the standards set by the McDonald’s brand, its longevity & continued success after all these years. Why it is as successful
Parking: Large spaces & decent number of stalls
Kid-friendliness: Kid friendly, Yes but no play land
Wheelchair accessibility: Yes very ADA Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, World Famous Fries, Mcflurry with M&M's Candies
Grace L
The staff are very kind! The food is just as normal as any Mcdonald’s. We accidentally ordered an ice tea, but we exchanged it for a coke with no problem. Thank you guys so much!
Atmosphere: 5
Food: 5
Service: 5
Infinity. Reise
Ordered fries 🍟L size for takeout. It was freshly fried, crispy and very delicious!
Atmosphere: 4
Food: 5
Service: 4
Alton Mark
Alton Mark Bustamante
Blas Segura
The best customer service ever in the McDonald's restaurants
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Portuguese Sausage Egg and Rice Plate
Jessica
Breakfast and bathroom.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Portuguese Sausage Egg and Rice Plate, Sausage
Don’t have high hopes for McDonald’s but literally everything I ordered for breakfast was wrong. No bacon or cheese on the bacon, egg and cheese biscuit. Missed my McGriddle and hash brown. Wrong coffee. Like just pay attention.
Billy Zimmerman
This McDonald’s has a huge issue with a couple people living in their cars in their parking lot, that would not be an issue but they also deal drugs out of their cars and play music so loud I can hear the music clearly and feel the bass.many times a day the guy in the black car turns up his music, I used to think it was random people pulling in playing loud music but it’s just the one guy. I tried to report this to McDonald’s but they obviously don’t care enough. I would be happy to change this review if those people were asked to go somewhere else with their criminal activity. Photo of the 3 vehicles that are doing shady things. This has been ongoing for almost a year now.
Atmosphere: 1
Food: 3
Service: 3
Clay
If youre doing uber or doordash dont even bother unless its a high paying order. Came all the way from Lanikai to this McDonalds, still wasnt ready as I stood in the lobby. Canceled order and left. Of all the places FAST food should be able to get delivery orders ready before the driver gets there. Inexcusable.
My car got dinged in the car park. When I asked to review footage I got told only a certain manager had access. Then when I requested contact details for said manager I was informed suddenly the cameras don't work.
Atmosphere: 1
Food: 2
Service: 1
Like the location but the owner doesn't care about upkeep, been like this longer than I can remember. (Bad screens)
Atmosphere: 4
Food: 4
Service: 4
The young man at the drive thru window on the morning of MLK day was so pleasant! He was such a joy to talk to and really made our morning. 10/10 customer service. I hope he’s having a great day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Portuguese Sausage Egg and Rice Plate, Egg Mcmuffin, Sausage Burrito
Cheap Good food
Atmosphere: 5
Food: 5
Service: 5
Drive thru is fairly quick & the staff is very friendly & patient. The location overall is a very pleasant experience. The included inside the restaurant which is always clean & not crowded. I Highly recommend this McDonald’s location specifically (in the heart of Kailua town) I have never been disappointed, the crew & the food are excellent representations of the standards set by the McDonald’s brand, its longevity & continued success after all these years.
Why it is as successful
Parking: Large spaces & decent number of stalls
Kid-friendliness: Kid friendly, Yes but no play land
Wheelchair accessibility: Yes very ADA Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, World Famous Fries, Mcflurry with M&M's Candies
The staff are very kind! The food is just as normal as any Mcdonald’s. We accidentally ordered an ice tea, but we exchanged it for a coke with no problem. Thank you guys so much!
Atmosphere: 5
Food: 5
Service: 5
Ordered fries 🍟L size for takeout.
It was freshly fried, crispy and very delicious!
Atmosphere: 4
Food: 5
Service: 4
Alton Mark Bustamante
The best customer service ever in the McDonald's restaurants
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Portuguese Sausage Egg and Rice Plate
Breakfast and bathroom.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Portuguese Sausage Egg and Rice Plate, Sausage
Restaurantji Recommends
Good McDonald's to stop by
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quarter Pounder Hamburger
Breakfast a must
Atmosphere: 3
Food: 5
Service: 4
Don’t have high hopes for McDonald’s but literally everything I ordered for breakfast was wrong. No bacon or cheese on the bacon, egg and cheese biscuit. Missed my McGriddle and hash brown. Wrong coffee. Like just pay attention.
This McDonald’s has a huge issue with a couple people living in their cars in their parking lot, that would not be an issue but they also deal drugs out of their cars and play music so loud I can hear the music clearly and feel the bass.many times a day the guy in the black car turns up his music, I used to think it was random people pulling in playing loud music but it’s just the one guy. I tried to report this to McDonald’s but they obviously don’t care enough. I would be happy to change this review if those people were asked to go somewhere else with their criminal activity. Photo of the 3 vehicles that are doing shady things. This has been ongoing for almost a year now.
Atmosphere: 1
Food: 3
Service: 3
If youre doing uber or doordash dont even bother unless its a high paying order. Came all the way from Lanikai to this McDonalds, still wasnt ready as I stood in the lobby. Canceled order and left. Of all the places FAST food should be able to get delivery orders ready before the driver gets there. Inexcusable.
Atmosphere: 1
Food: 1
Service: 1
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