The drive-through employee insisted that a mobile order and a reward code are the same thing, which is simply not true. The app generates different codes for different purposes. I could not tell whether she was genuinely confused or just having a bad day, but when we asked for clarification, she doubled down and said they were the same and added that we were making her job harder. In reality, it seemed like she did not understand how the app works. She then asked if we wanted a receipt. When I said yes, she questioned why. When I explained it was to make sure the order was correct, she responded that it is always correct. That response was frustrating, especially considering that everyone checks their orders regardless of what food chain they are at.
Anthony
Asked for 2 mcChickens, got 40 McNuggets 🗣️🔥
Atmosphere: 1
Food: 5
Service: 1
WifeOfDaBoss
Do not go to this McDonalds in the morning I don’t care how small the order is you will get parked for an excess of 10 minutes… on a military base the service should be much better 😒 Definitely a (slow food restaurant)
Atmosphere: 3
Food: 4
Service: 1
Keoks Manabe
My go to place!!!
Atmosphere: 5
Jesus Gonzalez
Do not do Curbside Pickup, unless you’re willing to wait 25 minutes. It’s the 4th time it’s occurred here.
Atmosphere: 2
Food: 3
Service: 2
Matt Evans
This McDonald’s is not a fast food restaurant. It is a slow food restaurant. Placed an order at 10:11am and didn’t get my order until 10:37.
maria flores
Like the breakfast 😋
Yuji Box
I ordered fries one time and then they forgot to put it in and I was like oh well happens, but then like 2 months later i order again and I get no fries! The even more outrageous part was that my buddy who was with me who ordered fries, also didn't get them! Put the fries in the bag please!!
Food: 1
Service: 1
Edgar Mur
This is hands down the worst McDonald’s I’ve ever been to. I actually waited a long time before writing this review just to see if things would improve, but they never did. I’ve lived here for over a year and given this location multiple chances, and every single visit my order has been messed up—without fail.
It almost feels like they do it on purpose, or maybe there’s just zero quality control. Either way, it points to a serious management issue. Honestly, the managers need to be replaced if this location is ever going to get better.
Unfortunately, my toddler likes McDonald’s and this is the closest one to our house, so I’ve had no choice but to come back from time to time. But if you have any other option, I highly recommend avoiding this location. The McDonald’s in Kailua, for example, is much better.
Place is what it is, I never get my sauce packs or ketchup or napkins. Ohh well. Could be worse.
Atmosphere: 3
Food: 4
Service: 2
david rooks
You don’t expect much at McDonald’s any more, but this location is the absolute worst. 0 customer service, 0 friendliness, and they habitually screw up orders in the driver thru. I’m sure they do tons of business on base, it’s always busy, yet somehow they always manage to hire the worst employees and continue to disappoint on all fronts.
Atmosphere: 1
Food: 2
Service: 1
Beth Harter
The accuracy of the order was extreamly poor. I had to return twice for items forgotten. The employee at the cash registers were friend except one who could speak English.
Atmosphere: 5
Food: 5
Service: 5
jose vargas
This place is beyond unacceptable. I am tired of wasting my money at this McDonald's. The consistent mistakes with my orders are infuriating. I order a specific item, and without fail, it’s always wrong. At this point, I'm beginning to think it's intentional. I've raised this issue multiple times, but there has been no resolution. I've made several trips just to receive incomplete orders—missing items, sauces, drinks—everything. Getting a simple meal deal should not be this difficult. I rarely write reviews, but today was the last straw. It’s time for this location to step up and get it together. This situation is absolutely absurd!
The drive-through employee insisted that a mobile order and a reward code are the same thing, which is simply not true. The app generates different codes for different purposes. I could not tell whether she was genuinely confused or just having a bad day, but when we asked for clarification, she doubled down and said they were the same and added that we were making her job harder. In reality, it seemed like she did not understand how the app works.
She then asked if we wanted a receipt. When I said yes, she questioned why. When I explained it was to make sure the order was correct, she responded that it is always correct. That response was frustrating, especially considering that everyone checks their orders regardless of what food chain they are at.
Asked for 2 mcChickens, got 40 McNuggets 🗣️🔥
Atmosphere: 1
Food: 5
Service: 1
Do not go to this McDonalds in the morning I don’t care how small the order is you will get parked for an excess of 10 minutes… on a military base the service should be much better 😒 Definitely a (slow food restaurant)
Atmosphere: 3
Food: 4
Service: 1
My go to place!!!
Atmosphere: 5
Do not do Curbside Pickup, unless you’re willing to wait 25 minutes. It’s the 4th time it’s occurred here.
Atmosphere: 2
Food: 3
Service: 2
This McDonald’s is not a fast food restaurant. It is a slow food restaurant. Placed an order at 10:11am and didn’t get my order until 10:37.
Like the breakfast 😋
I ordered fries one time and then they forgot to put it in and I was like oh well happens, but then like 2 months later i order again and I get no fries! The even more outrageous part was that my buddy who was with me who ordered fries, also didn't get them! Put the fries in the bag please!!
Food: 1
Service: 1
This is hands down the worst McDonald’s I’ve ever been to. I actually waited a long time before writing this review just to see if things would improve, but they never did. I’ve lived here for over a year and given this location multiple chances, and every single visit my order has been messed up—without fail.
It almost feels like they do it on purpose, or maybe there’s just zero quality control. Either way, it points to a serious management issue. Honestly, the managers need to be replaced if this location is ever going to get better.
Unfortunately, my toddler likes McDonald’s and this is the closest one to our house, so I’ve had no choice but to come back from time to time. But if you have any other option, I highly recommend avoiding this location. The McDonald’s in Kailua, for example, is much better.
Definitely skip this one
Atmosphere: 1
Food: 2
Service: 1
Good enough
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Place is what it is, I never get my sauce packs or ketchup or napkins. Ohh well. Could be worse.
Atmosphere: 3
Food: 4
Service: 2
You don’t expect much at McDonald’s any more, but this location is the absolute worst. 0 customer service, 0 friendliness, and they habitually screw up orders in the driver thru. I’m sure they do tons of business on base, it’s always busy, yet somehow they always manage to hire the worst employees and continue to disappoint on all fronts.
Atmosphere: 1
Food: 2
Service: 1
The accuracy of the order was extreamly poor. I had to return twice for items forgotten. The employee at the cash registers were friend except one who could speak English.
Atmosphere: 5
Food: 5
Service: 5
This place is beyond unacceptable. I am tired of wasting my money at this McDonald's. The consistent mistakes with my orders are infuriating. I order a specific item, and without fail, it’s always wrong. At this point, I'm beginning to think it's intentional. I've raised this issue multiple times, but there has been no resolution. I've made several trips just to receive incomplete orders—missing items, sauces, drinks—everything. Getting a simple meal deal should not be this difficult. I rarely write reviews, but today was the last straw. It’s time for this location to step up and get it together. This situation is absolutely absurd!
Atmosphere: 1
Food: 1
Service: 1
All I needed. No issues with my orders.
Atmosphere: 5
Food: 5
Service: 5
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