Terrible service. Never received my breakfast sandwich. Drink order was wrong. Not corrected.
Service: 1
John Black
As an active-duty service member, I visited for the military and veterans' promotion, but it was not honored. The staff attributed it to a barcode issue. When I asked if they had attempted to resolve it, the two staff members claimed they hadn't taken any action. There were no signs warning of issues, making it seem like the baristas refused to provide the free promotional coffee. Given the late hour, it appeared both staff members sought any excuse not to make me a coffee. They were neither helpful nor receptive. A creative solution, such as offering a gift card equivalent to a coffee's price, coupon, or discount could have mitigated the situation. However, the baristas failed to show any initiative. Unfortunately, I don't even recall hearing an apology from either employee, nor did they thank me for my service. This lack of initiative and gratitude is disheartening, especially on Veteran's Day, a time to honor and remember those who serve. While I can buy coffee any day, many homeless and poor veterans in Hawaii would appreciate a free coffee. Starbucks, please do better!
Atmosphere: 1
Food: 1
Service: 1
Icarus Nemo
Terrible service. Rude. No customer service skills. So sad.
ryann burley
The three workers just stopped in the middle of my order to complain about their jobs. The drink was delicious just expected high standards
Atmosphere: 1
Food: 5
Service: 4
Richard M
Unfriendly service and overheated the milk for coffee
hannah kress
5 people behind the counter, no line and still took 15 minutes to get one drink. They all stood around talking while one man worked on it stopping between steps to chat. Date is 11/10 and 1pm for the managers reference
Dave C.
Terrible service. Rude. No customer service skills. So sad.
Randy Villanueva Ahue
I would like to praise your employee who was working right when the store opened. Hapa. Young man who was very personable, accommodating and very polite. He was working for about twenty minutes by himself and treated each customer with the utmost courtesy. Although, I realize it's their job but he put out just a bit more then normal and made my morning awesome...aloha
Nice, they have plenty of stock of souvenir mug that are sold out in Honolulu.
Y S
(Translated by Google) Unlike Japan, there are many types(Original)日本と違って種類が多い
Emily-Kate Simpson
Staff are extremely rude, no greeting, would rather stand there talking amongst each other than acknowledge a customer. Go to the other Starbucks, the girls there are much friendlier.
Tyffany McCue
This location opens at 7!! Go in the Out door of Target, but don't go past out into the main store bc Target doesn't open till 8. We don't want to lose this benefit do we?
Lousy customer service!
Awesome Starbucks
Terrible service. Never received my breakfast sandwich. Drink order was wrong. Not corrected.
Service: 1
As an active-duty service member, I visited for the military and veterans' promotion, but it was not honored. The staff attributed it to a barcode issue. When I asked if they had attempted to resolve it, the two staff members claimed they hadn't taken any action. There were no signs warning of issues, making it seem like the baristas refused to provide the free promotional coffee. Given the late hour, it appeared both staff members sought any excuse not to make me a coffee. They were neither helpful nor receptive. A creative solution, such as offering a gift card equivalent to a coffee's price, coupon, or discount could have mitigated the situation. However, the baristas failed to show any initiative. Unfortunately, I don't even recall hearing an apology from either employee, nor did they thank me for my service. This lack of initiative and gratitude is disheartening, especially on Veteran's Day, a time to honor and remember those who serve. While I can buy coffee any day, many homeless and poor veterans in Hawaii would appreciate a free coffee. Starbucks, please do better!
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Rude. No customer service skills. So sad.
The three workers just stopped in the middle of my order to complain about their jobs. The drink was delicious just expected high standards
Atmosphere: 1
Food: 5
Service: 4
Unfriendly service and overheated the milk for coffee
5 people behind the counter, no line and still took 15 minutes to get one drink. They all stood around talking while one man worked on it stopping between steps to chat. Date is 11/10 and 1pm for the managers reference
Terrible service. Rude. No customer service skills. So sad.
I would like to praise your employee who was working right when the store opened. Hapa. Young man who was very personable, accommodating and very polite. He was working for about twenty minutes by himself and treated each customer with the utmost courtesy. Although, I realize it's their job but he put out just a bit more then normal and made my morning awesome...aloha
Restaurantji Recommends
There barista was SOOOO rude.
Nice, they have plenty of stock of souvenir mug that are sold out in Honolulu.
(Translated by Google) Unlike Japan, there are many types(Original)日本と違って種類が多い
Staff are extremely rude, no greeting, would rather stand there talking amongst each other than acknowledge a customer. Go to the other Starbucks, the girls there are much friendlier.
This location opens at 7!! Go in the Out door of Target, but don't go past out into the main store bc Target doesn't open till 8. We don't want to lose this benefit do we?
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