Stopped in at 7:45 on a Friday night and was surprised by the experience. There were plenty of open tables, but when I approached the host stand, the greeter was on her phone and didn’t acknowledge me for a while.
When she finally looked up, I was asked if I had a reservation. I said no and asked to see a menu. I was then told that as a party of one they “didn’t really have food tonight,” only small bites.
At nearly 8 p.m. on a Friday, that was disappointing and confusing, especially given the number of open tables. If the kitchen is limited or closed, that should be made clear up front. The overall interaction felt dismissive, so I chose to leave.
Atmosphere: 4
Service: 1
Briana Westerberg
We had so much fun doing date night here. The food and vibe is delicious. The charcuterie board and bone marrow were our favorites. All the drinks were delicious as well. Our server was great and we had no wait at 5pm on a Friday. Happy hour also made things a lot more affordable.
Atmosphere: 5
Food: 5
Service: 5
Gunnar Brodfuehrer
Really disappointed. Have been to this place over a handful of times. We had a poor experience the time before but decided to give it another try because we are local to the area. Really can’t speak on every instance because it became comical with how many mess ups occurred through the course of the meal, but I’ll give a quick recap. Evening started with a reservation. We showed up to the reservation 10 minutes early and were greeted by two staff that informed us that there was no way we would be served before our reservation because they were understaffed. It wasn’t a nice greeting, it was a condescending “uMmM wHy aRe YoU 10 mInuTeS eArLY!1?!1?” We then sat outside at the bar for our reservation.
Server came to inform us our table was ready and seated us at table that was unprepared. Server took two trips to and from the table to set it up without taking a drink order. Once we prompted them to take drink order, our drinks then came out minutes apart and incorrect. Next we put the orders in. Half of the menu items were either unavailable or unable to be made. Once the orders were put in, we started getting meals one by one spaced apart. It was almost as if the restaurant was giving us meals just in time for the person who received the meal before them to be done. Two of the orders came out wrong. All the while, the original server was no where to be found and a new server (while super helpful and competent), had to keep coming to our table to make sure the orders were correct and apologizing for mismanagement.
Overall really bad experience. Have loved this place and have given it multiple shots after similar experiences, but each time we are greeted with stressed and overworked staff, mismanaged resources , and overpriced menu for what you get.
Atmosphere: 3
Food: 1
Service: 1
Joanna Schwab
Lovely experience at the Boardroom. Service was fantastic, our food came out very quickly and was yummy, and ambiance was fun and cozy. Perfect place for a date night! Will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Joshua Torres
I was hesitant to try this place after seeing all the negative reviews about the service but I wanted to try something new. Service unfortunately was what I was hoping it would not be. Waited about 40 minutes for our first drinks, which came way after the food we ordered. The staff is very friendly but there is no organization. We either had all of the staff or none of it. Had 5 different staff members asking us if we needed drinks or food which we had already ordered from someone else. Even had a waitress ask if we wanted to order food when she had already taken our food order. It didnt even seem that busy. I would not want to know how it would be on a busy night. Drinks were great, food was good but I would not go back and risk another long night of waiting for drinks. Would have spent alot more money if we had the opportunity to but we were ready to go after having wasted so much time.
Atmosphere: 4
Food: 4
Service: 1
Zach Bookman
Food, AMAZING! Vibe, AMAZING! Music playlist 10 out of 10!! 🎶 🙌 🎸
Atmosphere: 5
Food: 5
Service: 5
Ali Mathews-Bacon (Got Poo Pet Services)
Wonderful atmosphere, staff, service and food.
Atmosphere: 5
Food: 5
Service: 5
Shannon Hewitt
Great atmosphere, wonderful food, incredible drinks and amazing staff. Sit at the bar if you have the chance, so fun to watch the detail they put into their creations. Thank-you!
Atmosphere: 5
Food: 5
Service: 5
Tara Flynn
Amazing. Thee best in Kailua! We love this place. Incredible food, incredible drinks, beautiful service. Wow. A Must go in Kailua. Shannon is such an attentive and laid back server. Tyler was killing it with the fresh tacos out at the Garden. Bartenders Michael and Jahrel are knowledgeable and can mix on the fly… wow.. we’re stoked. Mahalo to all. Guys…. Get here. You’re welcome.
Atmosphere: 5
Food: 5
Service: 5
Jacob Proffer
Updated review **Pretty disappointed, the restaurant overcharged me $25 on my card statement which I did not authorize despite calling and speaking to the staff, 2 days have passed and nothing has been remedied**
Having been a patron here for the last few years I'm really disappointed with the last few experiences. And the staff had my contact info and never reached out as they assured me for a follow-up.
The bone marrow, and goat cheese fondue are absolutely fantastic. Most of the other menu items aren't bad, but nothing I would write home about.
This primarily a place to grab cocktails and shirt appetizers, not necessarily somewhere. I would not plan on coming for dinner as their staffing for the night greatly affects what is available on the menu.
It's not a bad place typically, but the menu and service tend to be pretty inconsistent as they seem to consistently be understaffed whenever I come by.
Pros - The mocktail I ordered was very good and is one of the best ive ever had. - Ambience is pleasant, with both indoor/outdoor seating, live music, and a tasteful setting Cons - The food took way too long to get out. Sat down at 750pm, waiter came for order at 803pm, got drinks at 813pm, but didnt receive my main entree until 856pm, over an hr after i had sat down. Additionally the mains came before the side dishes. I attached the pictures with timestamps as well. - Food was mid at best. At this price point, the oysters could have been mid size and the paella had a slightly off seafood taste. Only the mocktails and other drinks were decent.
Staff were friendly but took a long time to do things such as take our order.
Atmosphere: 5
Food: 2
Service: 3
jared minton
We had to wait 30 mins after our reservation to be seated. Then 20 mins to order drinks and apps another 20 mins to receive those drinks. Then waited an hour for for a salad and pasta dish. The pasta was obviously well under cooked, sent it back and asked for the check. Also, $18 for 4 fried coconut shrimp is wild. Drinks tasted great though
Atmosphere: 3
Food: 1
Service: 1
Chris
We waited an hour for our table, ordered, then waited ANOTHER hour for the waiter to tell us they ran out of the food we put in. This restaurant is so small that the entire waitstaff on their busiest night won’t have more than 10 tables. We paid for our drinks and left without receiving food. The drinks were fine, but don’t make up for the lack of food.
Atmosphere: 2
Food: 1
Service: 1
James Salazar
Waited 30 minutes past our reservation time. Waited another 15 minutes for the waiter to come by. A nearby table said they had been waiting 45 minutes for their food so we left.
Atmosphere: 1
Food: 1
Service: 1
Jessica Nelson
Made a reservation for 7:30, waited and wasn’t sat until 8, and no one came to take our order for 30+ minutes while the table next to us said they’d been waiting for 45+ minutes since ordering. We got up and left, didn’t get to try the food
Stopped in at 7:45 on a Friday night and was surprised by the experience. There were plenty of open tables, but when I approached the host stand, the greeter was on her phone and didn’t acknowledge me for a while.
When she finally looked up, I was asked if I had a reservation. I said no and asked to see a menu. I was then told that as a party of one they “didn’t really have food tonight,” only small bites.
At nearly 8 p.m. on a Friday, that was disappointing and confusing, especially given the number of open tables. If the kitchen is limited or closed, that should be made clear up front. The overall interaction felt dismissive, so I chose to leave.
Atmosphere: 4
Service: 1
We had so much fun doing date night here. The food and vibe is delicious. The charcuterie board and bone marrow were our favorites. All the drinks were delicious as well. Our server was great and we had no wait at 5pm on a Friday. Happy hour also made things a lot more affordable.
Atmosphere: 5
Food: 5
Service: 5
Really disappointed. Have been to this place over a handful of times. We had a poor experience the time before but decided to give it another try because we are local to the area. Really can’t speak on every instance because it became comical with how many mess ups occurred through the course of the meal, but I’ll give a quick recap. Evening started with a reservation. We showed up to the reservation 10 minutes early and were greeted by two staff that informed us that there was no way we would be served before our reservation because they were understaffed. It wasn’t a nice greeting, it was a condescending “uMmM wHy aRe YoU 10 mInuTeS eArLY!1?!1?” We then sat outside at the bar for our reservation.
Server came to inform us our table was ready and seated us at table that was unprepared. Server took two trips to and from the table to set it up without taking a drink order. Once we prompted them to take drink order, our drinks then came out minutes apart and incorrect. Next we put the orders in. Half of the menu items were either unavailable or unable to be made. Once the orders were put in, we started getting meals one by one spaced apart. It was almost as if the restaurant was giving us meals just in time for the person who received the meal before them to be done. Two of the orders came out wrong. All the while, the original server was no where to be found and a new server (while super helpful and competent), had to keep coming to our table to make sure the orders were correct and apologizing for mismanagement.
Overall really bad experience. Have loved this place and have given it multiple shots after similar experiences, but each time we are greeted with stressed and overworked staff, mismanaged resources , and overpriced menu for what you get.
Atmosphere: 3
Food: 1
Service: 1
Lovely experience at the Boardroom. Service was fantastic, our food came out very quickly and was yummy, and ambiance was fun and cozy. Perfect place for a date night! Will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
I was hesitant to try this place after seeing all the negative reviews about the service but I wanted to try something new. Service unfortunately was what I was hoping it would not be. Waited about 40 minutes for our first drinks, which came way after the food we ordered. The staff is very friendly but there is no organization. We either had all of the staff or none of it. Had 5 different staff members asking us if we needed drinks or food which we had already ordered from someone else. Even had a waitress ask if we wanted to order food when she had already taken our food order. It didnt even seem that busy. I would not want to know how it would be on a busy night. Drinks were great, food was good but I would not go back and risk another long night of waiting for drinks. Would have spent alot more money if we had the opportunity to but we were ready to go after having wasted so much time.
Atmosphere: 4
Food: 4
Service: 1
Food, AMAZING! Vibe, AMAZING! Music playlist 10 out of 10!! 🎶 🙌 🎸
Atmosphere: 5
Food: 5
Service: 5
Wonderful atmosphere, staff, service and food.
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere, wonderful food, incredible drinks and amazing staff. Sit at the bar if you have the chance, so fun to watch the detail they put into their creations. Thank-you!
Atmosphere: 5
Food: 5
Service: 5
Amazing. Thee best in Kailua! We love this place. Incredible food, incredible drinks, beautiful service. Wow. A Must go in Kailua. Shannon is such an attentive and laid back server. Tyler was killing it with the fresh tacos out at the Garden. Bartenders Michael and Jahrel are knowledgeable and can mix on the fly… wow.. we’re stoked. Mahalo to all. Guys…. Get here. You’re welcome.
Atmosphere: 5
Food: 5
Service: 5
Updated review **Pretty disappointed, the restaurant overcharged me $25 on my card statement which I did not authorize despite calling and speaking to the staff, 2 days have passed and nothing has been remedied**
Having been a patron here for the last few years I'm really disappointed with the last few experiences. And the staff had my contact info and never reached out as they assured me for a follow-up.
The bone marrow, and goat cheese fondue are absolutely fantastic. Most of the other menu items aren't bad, but nothing I would write home about.
This primarily a place to grab cocktails and shirt appetizers, not necessarily somewhere. I would not plan on coming for dinner as their staffing for the night greatly affects what is available on the menu.
It's not a bad place typically, but the menu and service tend to be pretty inconsistent as they seem to consistently be understaffed whenever I come by.
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
Pros
- The mocktail I ordered was very good and is one of the best ive ever had.
- Ambience is pleasant, with both indoor/outdoor seating, live music, and a tasteful setting
Cons
- The food took way too long to get out. Sat down at 750pm, waiter came for order at 803pm, got drinks at 813pm, but didnt receive my main entree until 856pm, over an hr after i had sat down. Additionally the mains came before the side dishes. I attached the pictures with timestamps as well.
- Food was mid at best. At this price point, the oysters could have been mid size and the paella had a slightly off seafood taste. Only the mocktails and other drinks were decent.
Staff were friendly but took a long time to do things such as take our order.
Atmosphere: 5
Food: 2
Service: 3
We had to wait 30 mins after our reservation to be seated. Then 20 mins to order drinks and apps another 20 mins to receive those drinks. Then waited an hour for for a salad and pasta dish. The pasta was obviously well under cooked, sent it back and asked for the check. Also, $18 for 4 fried coconut shrimp is wild. Drinks tasted great though
Atmosphere: 3
Food: 1
Service: 1
We waited an hour for our table, ordered, then waited ANOTHER hour for the waiter to tell us they ran out of the food we put in. This restaurant is so small that the entire waitstaff on their busiest night won’t have more than 10 tables. We paid for our drinks and left without receiving food. The drinks were fine, but don’t make up for the lack of food.
Atmosphere: 2
Food: 1
Service: 1
Waited 30 minutes past our reservation time. Waited another 15 minutes for the waiter to come by. A nearby table said they had been waiting 45 minutes for their food so we left.
Atmosphere: 1
Food: 1
Service: 1
Made a reservation for 7:30, waited and wasn’t sat until 8, and no one came to take our order for 30+ minutes while the table next to us said they’d been waiting for 45+ minutes since ordering. We got up and left, didn’t get to try the food
Atmosphere: 4
Food: 1
Service: 1
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