Baskin-Robbins

Excellent customer service

It’s Baskin Robbin’s so the ice cream is good, but the people make this location excellent. Friendliest staff in Kaneohe, sweet with kids even when they’re whiny, consistently great service. Give em six stars and a raise if I could.

Zero stars for this place. Worst run Baskin Robbins in my life. It is not close to where i live so when i go there so i expect them to have products especially when they are advertised? Presently 2 weeks after it was advertised on app - They are out of Trolli sweet and sour icecream so cannot make the $4 advertised Trollie sweet and sour fizz drink. Previously, when they were offering the Mangonada at $4.00 on app they were out of that when i specifically came for it within the month they were offering it.

I cane in when they were advertising all drinks for $4.00. They did away with that. Forgot my phone so they wouldn't give me the $4.00 lavacolada when days before a sign was up that any drink was $4.00 - not requiring an app. Last night i was in there - 6/11. The poor young man was left at the front by himself to deal with 8 customers. I saw manager who stepped away into back area as soon as i walked in and never came back to see what was going on? Ive seen this time and again with this lady??? That is not right leaving a teenage employee to deal with all the customers and payment. Another time i was in there it annoyed me to no end. I waited a long long long long time to get my product. The manager took my order. About 4 minutes later the teenager came up and asked again what i wanted. I said i gave the manager my order thinking she is doing it? Then the teenager took the order of the people behind me. We were all getting lavacoladas so the girl made three which resulted in a long long long wait for me to get my drink. She poured the two people's order behind me first which was wierd. It bothered me as all i wanted was a small drink. The man behind wanted a large. Got all three orders ready at same time. So im waiting waiting waiting for a small drink that should have been made by the manager in several minutes and gotten me out of there. Instead im waiting for the two peoples order behind me in addition to my own. It was wierd the way it was done. Meanwhile i was waiting for the manager to make my drink. She spent the entire time washing dishes with back turned to customers. The manager could have rung up my order while i was waiting. No respect for customer or their time. I had to wait for 4 people ahead of me and that took a long time. Plus, because the girl made three lavacoladas at once the drink came out lousy full of ice chips, which wasn't the way it's supposed to be. I had been in there before and got one during the day when nobody was in the store - the guy made it correctly. I felt like throwing the drink at the window. I waited a really, really long time and the product was not good like previously. Additionally, they have very limited flavors. I wanted strawberry cheesecake ice cream a couple of weeks ago - out of it. And out of the Magonada. Need to do a better job at ordering ice cream flavors. Because that Trolli icecream fizz - anything on app is popular so buy lkke 4 or 5 tubs of the stuff. I worked at Baskin Robbibs decorating cakes in a really big Baskin Robbins in Washington DC where it was run properly and they never ran out of stuff. I hope the owner looks at this stuff because you should be to get your shop in better order.

Amazing employees who make you feel like more than a customer!

Check em out you guys...ono kine frozen treats...got the Oreo shake...they are doing a special now in March 5$ small, 6$medium, and 7$ large frozen drinks!! So good, they also have smoothies and ice cream too!! Great place to grab a frozen treat. Treat yourself today!!

Love the different ice-cream flavors. If you are not sure what to get ask them to get you a sample. You can get scoops, milkshakes, smoothies, sundaes - hot fudge, caramel, etc.

Atmosphere: 5

Food: 5

Service: 5

I came with my family to celebrate a few birthdays. I have a slight impairment. In my excitement and content from their friendly service I accidentally placed my drink and it fell making a mess. It scared me, I felt bad, I panicked. The two behind the counter were quick to help and remedies the situation. Without panicking they helped clean it up with a smile while my hands were still shaking. By the time I had calmed down they kindly remade and brought me a replacement shake. I could cry because of their kindness. If management is reading this. Whoever is on the clock at 8:45pm 10/14 they are amazing compassionate individuals.

Mahalo

Atmosphere: 5

Food: 5

Service: 5

tasty very goodfriendly

Atmosphere: 4

Food: 5

Service: 5

They are number one because they have every single flavor that I love

The seller is very nice and the ice cream is delicious.

What's not to love about ice cream!

What's not to love about ice cream!

The staff is so awesome! Super friendly and have great energy as human beings. Ice cream was really good

Staff was really nice and the ice cream was even nicer! Love going here on occasions ?

Just got ice cream recently today, 5 stars for customer service. He attended us right when we opened the door. He had a big smile and was very friendly! Definitely will come back to this location. Strawberry cheesecake flavor is amazing!!