I just bought pretzel nuggets because my daughter loves them. They were too dry so I went back to ask for a fresher batch and they accommodated. Thank you.
V F.
This place needs to stop hiring high school and young kids. EVERYTIME I COME HERE, I tell them I want THE BIG PRETZELS THEY END UP CHARGING ME FOR THE SMALL PRETZELS in the cups and giving them to me. I'm like hello?? BIG PRETZEL I SAID!! Ugh not even worth telling them. They probably don't even know how to do a refund/return. Im not wasting anymore of myMoney in this dump when they don't know how to even take orders right SMH! This happens everytime I order there!
John T.
First of all, I love Auntie Anne's! Bread pretzels are one of my favorite junk foods, and Auntie Anne's is probably my most favorite for this specific junk food. Moreover, I'm a creature of habit, so I always stick with the original... buttery goodness. This location is a dream come true as it shares the same storefront as another all-time favorite, Cinnabon. I've been to this location a few times since they've open. Today, I picked up a 9-pack of minibons and two tubs of the original nugs. I promise, it was to share with the office ;)In any event, today was par for the course with everything being delicious and friendly/quick service.
Zenna Macgregor
This location has rude employees who don’t use proper hygiene… noHello, no thank you, no smileSad
Z H.
Update:Still awful service... the cashier whose name I know but don't want to call out, still doesn't say hello, or thank you or smile or anything resembling aloha... he goes bare hand from register to dough again and he acts put out that I wanted a fresh pretzel for my free birthday pretzel and told me a lie that the pretzels ate fresh every 3 minutes. I know this isn't true because I waited 8 minutes (no problem whatsoever) for fresh and during that time the pretzels that were there when I walked in were still there as the "fresh" when I walked out. Too bad...
DazJokahz n Dazzy
Good place for a snack
Cassidy K.
Greeted everytime someone comes in, nice. Customer service is great. Pretzels are generally really good, but mostly depends whos making the pretzels that day. Lemonade is too sweet imo. Overall everything is great!
Kalei R.
Employees are rude for no reason. Sweet Almond Pretzel is really good. Original Pretzel is too salty in my opinion.
Angelika Marchello
Bella was rude and walked away before the receipt even printed. We didn’t get what we wanted and when I asked about it, she lied. Local lacking aloha and needs a lesson in respect!!
Ginger C.
Shame on your establishment for what you did to my son. My 16 year old son is autistic, and I am grateful that he was given the opportunity to work. But to fire him because he lacked the personality which is a part of autism, but to let him know that he was fired and ask him to stay and work an entire shift?! That's disgusting. As a 16 year old with a disability do you know what it felt like for him? To tell him, you no longer want him working there but Hey! Can you cover a whole shift because we're short. This situation - I was okay that he got let go, I am not okay with the fact that you took advantage of his disability and used him the way you all did
I would give a zero if I could. Burnt food and lots of attitude from supervisor when I called to talk about it. She then hung up the phone on me.
Tehani M.
Took a break from Christmas shopping at Ka Makana Mall & Jordan C. took our order today. Let me just say that he needs to either look for another job where he doesn't deal with people because he is FAR from being customer friendly. He was very RUDE & kept cutting me off while I was ordering. I ordered the Cinnamon Nuggets & 2 of the Hotdog Bites which he again cut me off & said it'll be a total of a 10min wait which I was ok with. He then asked that I wait outside where all the previous customers waited for their orders too. After everyone before me finally got their orders 15mins later, I waited an extra 5mins. I'm still standing in front of the entrance area watching other customers walk in & get their orders immediately. Finally I got fed up & went back in to see Jordan AGAIN! He totally FORGOT my order that's been sitting under the heating lamps for a good 10mins now! When he finally handed it to me, he didn't even apologize..NOTHING! 25mins waiting is RIDICULOUS! Damn J**** Never coming back here again! Don't waste your time & money here on punks with that attitude..BAH HUMBUG!
Nalani T.
Went to grab a cup of mini pretzel dogs and while waiting at the register the girl making more of what I'm about to eat is literally swiping her phone that's located on the counter. I watched for a good five minutes while she swiped her phone, rolled dough, swiped her phone, roll more dough smh, swipe phone again, roll more dough. Like not even trying to hide the fact that her gloves are touching her phone and then rolling the dough for us to eat. This is just common sense things not to do.
Mara C.
Horrible customer service ever. Cashier didn't feel like he wanted to work at all, staring at me while I was deciding what to order as I'm not familiar with it in an annoyed way. Workers flirting in the back touching each other. Mean eyes looking at you like we're bothering them. Forgot my order, after waiting so long for my drink. Horrible service ever. I can't believe it.
Toni R.
Their pretzels are really good when it's fresh, but tastes really hard and difficult to swallow when it's not. I've noticed that the bottoms of their pretzels have been burned lately. Perhaps they need to adjust their oven temperature or do a better job of spraying their cooking pan before putting it in the oven. The employees here are all young and sometimes you get good customer service and sometimes you don't. One time I came in to redeem a free birthday pretzel via the app. but I also ordered a box of Cinnabons, drink and dipping sauce. The employee didn't know how to redeem the free pretzel so I ended up getting charged. He cancelled my credit card transaction and rung up all my items again and swiped my credit card for the second time. Unfortunately, the credit card refund did not go through. Luckily I asked him for the receipt for the cancelled transaction because that's when he realized he didn't process the refund correctly. If I didn't ask for the receipt, I would have been charged twice. Better training for their employees will help make this business run more efficiently. I was there for almost 30 minutes while he figured out how to refund my transaction and not charge me for the free pretzel. There are some positive things about this place. First of all, Auntie Anne's is combined with Cinnabon so it's a one stop shop for when my children are craving pretzels and Cinnabons. Points for buying Cinnabons can be applied to my Auntie Anne's app. Since I buy the boxed Cinnabons a lot, I accrue points faster. Also, during Covid shut down, this was the only location on island that still sold Cinnabons. I placed my orders online and was able to pick them up during special pick up hours only. This service came in handy since most food places at the mall had closed down. I have T-Mobile and reception inside their store is a dead zone. When I use my app, I usually have to walk around outside of their shop for almost ten minutes before the app loads and takes me to the bar code that the employee needs to scan for me to get my free pretzel or coupon code. It's kind of a hassle because the bar code is timed. It has to be presented and scanned by the cashier within a certain amount of time or it becomes void. Because of this, I can't just load the coupon when I do have reception, before I get to the counter. I know it's not Auntie Anne's fault, but I just want to get that info out there for others who have T-Mobile and plan to use their Auntie Anne's app.
I just bought pretzel nuggets because my daughter loves them. They were too dry so I went back to ask for a fresher batch and they accommodated. Thank you.
This place needs to stop hiring high school and young kids. EVERYTIME I COME HERE, I tell them I want THE BIG PRETZELS THEY END UP CHARGING ME FOR THE SMALL PRETZELS in the cups and giving them to me. I'm like hello?? BIG PRETZEL I SAID!! Ugh not even worth telling them. They probably don't even know how to do a refund/return. Im not wasting anymore of myMoney in this dump when they don't know how to even take orders right SMH! This happens everytime I order there!
First of all, I love Auntie Anne's! Bread pretzels are one of my favorite junk foods, and Auntie Anne's is probably my most favorite for this specific junk food. Moreover, I'm a creature of habit, so I always stick with the original... buttery goodness. This location is a dream come true as it shares the same storefront as another all-time favorite, Cinnabon. I've been to this location a few times since they've open. Today, I picked up a 9-pack of minibons and two tubs of the original nugs. I promise, it was to share with the office ;)In any event, today was par for the course with everything being delicious and friendly/quick service.
This location has rude employees who don’t use proper hygiene… noHello, no thank you, no smileSad
Update:Still awful service... the cashier whose name I know but don't want to call out, still doesn't say hello, or thank you or smile or anything resembling aloha... he goes bare hand from register to dough again and he acts put out that I wanted a fresh pretzel for my free birthday pretzel and told me a lie that the pretzels ate fresh every 3 minutes. I know this isn't true because I waited 8 minutes (no problem whatsoever) for fresh and during that time the pretzels that were there when I walked in were still there as the "fresh" when I walked out. Too bad...
Good place for a snack
Greeted everytime someone comes in, nice. Customer service is great. Pretzels are generally really good, but mostly depends whos making the pretzels that day. Lemonade is too sweet imo. Overall everything is great!
Employees are rude for no reason. Sweet Almond Pretzel is really good. Original Pretzel is too salty in my opinion.
Bella was rude and walked away before the receipt even printed. We didn’t get what we wanted and when I asked about it, she lied. Local lacking aloha and needs a lesson in respect!!
Shame on your establishment for what you did to my son. My 16 year old son is autistic, and I am grateful that he was given the opportunity to work. But to fire him because he lacked the personality which is a part of autism, but to let him know that he was fired and ask him to stay and work an entire shift?! That's disgusting. As a 16 year old with a disability do you know what it felt like for him? To tell him, you no longer want him working there but Hey! Can you cover a whole shift because we're short. This situation - I was okay that he got let go, I am not okay with the fact that you took advantage of his disability and used him the way you all did
Restaurantji Recommends
I would give a zero if I could. Burnt food and lots of attitude from supervisor when I called to talk about it. She then hung up the phone on me.
Took a break from Christmas shopping at Ka Makana Mall & Jordan C. took our order today. Let me just say that he needs to either look for another job where he doesn't deal with people because he is FAR from being customer friendly. He was very RUDE & kept cutting me off while I was ordering. I ordered the Cinnamon Nuggets & 2 of the Hotdog Bites which he again cut me off & said it'll be a total of a 10min wait which I was ok with. He then asked that I wait outside where all the previous customers waited for their orders too. After everyone before me finally got their orders 15mins later, I waited an extra 5mins. I'm still standing in front of the entrance area watching other customers walk in & get their orders immediately. Finally I got fed up & went back in to see Jordan AGAIN! He totally FORGOT my order that's been sitting under the heating lamps for a good 10mins now! When he finally handed it to me, he didn't even apologize..NOTHING! 25mins waiting is RIDICULOUS! Damn J**** Never coming back here again! Don't waste your time & money here on punks with that attitude..BAH HUMBUG!
Went to grab a cup of mini pretzel dogs and while waiting at the register the girl making more of what I'm about to eat is literally swiping her phone that's located on the counter. I watched for a good five minutes while she swiped her phone, rolled dough, swiped her phone, roll more dough smh, swipe phone again, roll more dough. Like not even trying to hide the fact that her gloves are touching her phone and then rolling the dough for us to eat. This is just common sense things not to do.
Horrible customer service ever. Cashier didn't feel like he wanted to work at all, staring at me while I was deciding what to order as I'm not familiar with it in an annoyed way. Workers flirting in the back touching each other. Mean eyes looking at you like we're bothering them. Forgot my order, after waiting so long for my drink. Horrible service ever. I can't believe it.
Their pretzels are really good when it's fresh, but tastes really hard and difficult to swallow when it's not. I've noticed that the bottoms of their pretzels have been burned lately. Perhaps they need to adjust their oven temperature or do a better job of spraying their cooking pan before putting it in the oven. The employees here are all young and sometimes you get good customer service and sometimes you don't. One time I came in to redeem a free birthday pretzel via the app. but I also ordered a box of Cinnabons, drink and dipping sauce. The employee didn't know how to redeem the free pretzel so I ended up getting charged. He cancelled my credit card transaction and rung up all my items again and swiped my credit card for the second time. Unfortunately, the credit card refund did not go through. Luckily I asked him for the receipt for the cancelled transaction because that's when he realized he didn't process the refund correctly. If I didn't ask for the receipt, I would have been charged twice. Better training for their employees will help make this business run more efficiently. I was there for almost 30 minutes while he figured out how to refund my transaction and not charge me for the free pretzel. There are some positive things about this place. First of all, Auntie Anne's is combined with Cinnabon so it's a one stop shop for when my children are craving pretzels and Cinnabons. Points for buying Cinnabons can be applied to my Auntie Anne's app. Since I buy the boxed Cinnabons a lot, I accrue points faster. Also, during Covid shut down, this was the only location on island that still sold Cinnabons. I placed my orders online and was able to pick them up during special pick up hours only. This service came in handy since most food places at the mall had closed down. I have T-Mobile and reception inside their store is a dead zone. When I use my app, I usually have to walk around outside of their shop for almost ten minutes before the app loads and takes me to the bar code that the employee needs to scan for me to get my free pretzel or coupon code. It's kind of a hassle because the bar code is timed. It has to be presented and scanned by the cashier within a certain amount of time or it becomes void. Because of this, I can't just load the coupon when I do have reception, before I get to the counter. I know it's not Auntie Anne's fault, but I just want to get that info out there for others who have T-Mobile and plan to use their Auntie Anne's app.