Out of all the chick-fil-A’s I’ve been to in many different states this one is ALWAYS missing something. It’s either missing the fries one day or the straws on another. Something is always something with this store. Not sure if they need resiliency training to learn to work under pressure. It’s okay to slow down to get it right the first time. Chick-fil-A sells itself . Ambiance is always good. My question is how do you drink your frosted drink without a straw?
Drove 30 minutes to this established just for some guy come out to the drive thru and say “we’re completely out of food.” I understand CFA is new to Hawaii but they got do better when ordering their truck order. Additionally if it’s obvious that you’ve inconvenienced ur customer is some way CFA is usually good about how to compensation. After explaining to the manager or whoever our commute to the restaurant he simply replied “sorry.” Do better.
Service: 1
Jack Pitts
My wife and I went through the drive through and ordered some really good food. Our order was taken by the staff outside and it was ready when we drove up to the window. The customer service was Outstanding. Mahalo aaand Aloha
Such a great experience! Jhuanne was our cashier/server and she was so sweet! She helped us to get everything we needed and worked with our food allergies, making sure we got stuff that we could eat. I'm not sure of her position but she should get a raise!
Service: 5
John Sutherland
First time at Chick-fil-A, from Australia. Chase's service was first class. Good food too
Atmosphere: 5
Food: 5
Service: 5
Alexandre Léveillé
Nothing beats Chick-fil-
Atmosphere: 3
Food: 5
Service: 5
Alan Wolensky II
Best location on island. I willingly drive out of my way from town to here, and it's absolutely worth it every time. Staff is fantastic, food is always exactly how I ordered.
Keep being the best version of Chick-Fil-A on Oahu!
Pointless to use the app- they don’t start anything until you get there, or put you in the queue, so no point in ordering ahead of time
This is the worse chick fil a I’ve been to with regards to how long it takes to get your orders- whey have 2 Drive thrus but do not utilize them - takes 15 min to even get to the ordering kiosk
Atmosphere: 1
Food: 4
Service: 1
Catherine Suarez
Went there and ordered a grilled chicken lettuce wrap but didn't get the right order. I only found out when I got home after running errands. I called the local number provided to tell them that they gave me a chicken burger and not what I asked for. They apologized and said I could pick one up any time. So I told them I would be there in five minutes, and she threw in a free large fries. I was grateful they had good customer service and fixed their error.
Aug 10, 2024 I order a #1 meal at 9:22. @ 10:06 I left without my food and am extremely disappointed with the service of Chick Fil A. I got a refund and left. Way too long of a wait.
Atmosphere: 2
Food: 1
Service: 1
Wayne Davis
Salty chicken
Atmosphere: 5
Food: 1
Service: 5
Michael Moore
I can understand the busy location, but sitting in drive thru for 20 min with only 3 cars in front of me makes no sense. Management may want to reevaluate how they can better customer’s experiences.
Super clean, super fast and really sweet staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Nuggets
Don't use App to order. It's useless. Still have to wait in line.
Grilled Chicken Sandwich was cold both times
Wheelchair accessibility: Able to take my walker in. Ample Accessible Parking.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Waffle Fries, Chick-Fil-A Waffle Potato Fries, Cobb Salad, Chick-Fil-A Nuggets Meal
Over rated yes so delish yummz $$$$
Atmosphere: 5
Food: 5
Service: 5
Out of all the chick-fil-A’s I’ve been to in many different states this one is ALWAYS missing something. It’s either missing the fries one day or the straws on another. Something is always something with this store. Not sure if they need resiliency training to learn to work under pressure. It’s okay to slow down to get it right the first time. Chick-fil-A sells itself . Ambiance is always good. My question is how do you drink your frosted drink without a straw?
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Waffle Fries, Egg White Grill Meal, Spicy Chicken Sandwich Deluxe Meal, Grilled Chicken Sandwich Meal, Spicy Chicken Sandwich, Chicken Nuggets
Drove 30 minutes to this established just for some guy come out to the drive thru and say “we’re completely out of food.” I understand CFA is new to Hawaii but they got do better when ordering their truck order. Additionally if it’s obvious that you’ve inconvenienced ur customer is some way CFA is usually good about how to compensation. After explaining to the manager or whoever our commute to the restaurant he simply replied “sorry.” Do better.
Service: 1
My wife and I went through the drive through and ordered some really good food. Our order was taken by the staff outside and it was ready when we drove up to the window. The customer service was Outstanding. Mahalo aaand Aloha
Parking: Open lot/ free parking
Kid-friendliness: Had a family atmosphere
Wheelchair accessibility: ADA compliant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Spicy Chicken Sandwich Deluxe Meal, Spicy Chicken Sandwich
Such a great experience! Jhuanne was our cashier/server and she was so sweet! She helped us to get everything we needed and worked with our food allergies, making sure we got stuff that we could eat. I'm not sure of her position but she should get a raise!
Service: 5
First time at Chick-fil-A, from Australia.
Chase's service was first class. Good food too
Atmosphere: 5
Food: 5
Service: 5
Nothing beats Chick-fil-
Atmosphere: 3
Food: 5
Service: 5
Best location on island. I willingly drive out of my way from town to here, and it's absolutely worth it every time. Staff is fantastic, food is always exactly how I ordered.
Keep being the best version of Chick-Fil-A on Oahu!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pointless to use the app- they don’t start anything until you get there, or put you in the queue, so no point in ordering ahead of time
This is the worse chick fil a I’ve been to with regards to how long it takes to get your orders- whey have 2 Drive thrus but do not utilize them - takes 15 min to even get to the ordering kiosk
Atmosphere: 1
Food: 4
Service: 1
Went there and ordered a grilled chicken lettuce wrap but didn't get the right order. I only found out when I got home after running errands. I called the local number provided to tell them that they gave me a chicken burger and not what I asked for. They apologized and said I could pick one up any time. So I told them I would be there in five minutes, and she threw in a free large fries. I was grateful they had good customer service and fixed their error.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Waffle Fries, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich
Aug 10, 2024 I order a #1 meal at 9:22. @ 10:06 I left without my food and am extremely disappointed with the service of Chick Fil A. I got a refund and left. Way too long of a wait.
Atmosphere: 2
Food: 1
Service: 1
Salty chicken
Atmosphere: 5
Food: 1
Service: 5
I can understand the busy location, but sitting in drive thru for 20 min with only 3 cars in front of me makes no sense. Management may want to reevaluate how they can better customer’s experiences.
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