Booked online and realized they had a military as well as Kama’aina discount so I decided to call to check and they do offer one. I asked if it could be applied to my tickets, they were so nice and refunded me the amount.Then I realized I could just upgrade my tickets so I called again and the person on the phone was so rude, I called and I let her know I had just called 1-2 minutes ago and I asked her if I can just upgrade my ticket instead of a refund. I did let her know I will pay the difference with my card there’s no problem and she started getting angry with me. She raised her voice and the tone she was talking to me as if she was frustrated with me, so I did stop in the middle of our conversation and asked if there was anything wrong, because of the way she was talking to me. She said “no there’s nothing wrong I just have to talk louder because you can’t hear me,” when I just didn’t hear the total she had said so I asked her to repeat, only once. Then we continued our call and she seemed like she was just so desperate to hang up the phone , no customer service at all.It made me just want to cancel my reservation but due to it being on our wedding day I decided to keep our reservation.But the customer service is bad here, I never once raised my voice never once talked with an attitude nothing and she just treated me so badly.Calls are monitored and I wish something could be done about this, maybe she was mad because my husband is military and I asked for a military discount as well as Kama’aina discount for myself? I don’t know but when I called the second time she was just really rude.
Buffy Snider
What an AMAZING, TALENTED group! Our Ohana had the best time here! The food was AWESOME but the show will really rock your socks off! Chief is HILARIOUS and the talent is TOP NOTCH! HIGHLY RECOMMEND!!!!
Michelle Aragon
What a beautiful experience. This was my first luau and it did not disappoint. The chief was funny, entertaining, and a great entertainer. The dancing was so beautiful, I highly recommend.
Jenny
We went to a Chief's Luau on our recent visit to Hawaii and it was wonderful! If we visit Oahu again we would definitely book at luau at Chief's Luau again! Our favorite part was the fireknife dancing. It was amazing!
Alyssa Aquino-Tabios
Amazing Experience!
Renee Baldwin
Great show with awesome pre-show activities
Mason Chen
This show is amazing.
Lionel Moses
Excellent luau experience! The Chief was great
Jim Hollis
The luau itself was fantastic. The shuttle bus was a nightmare. Do yourself a favor and uber it. The bus guy rushes you bigtime, talks constantly, which would be fine if you could understand what hes saying. After, they expect you to run back to the bus, and if God forbid, you have to use the restroom, they call you and ask where the heck you are. Thank God the luau was TOP NOTCH...because the shuttle bus experience was a disaster...and we stayed at Hilton Hawaiian Villiage...they made us walk nearly a mile to the meet spot. They tell you its a green shuttle, then a black one shows up...so its confusing. Then, they drop you in the same spot, so its another mile hike back after. Rant over!
Kristin N
We paid for the most expensive ticket, and were disappointed. The drinks were watered down and served in disposable cups. There were very few options available that were included in our drink tickets. The buffet was delicious, but again the ambiance was extremely underwhelming. THE BATHROOMS were utterly disgusting. Hair in the drains. It was clear that they were not cleaned. There were lots of upselling and tipping that was irritating. Upcharges for drinks, pictures, etc. Leis were hurried on, this was probably my most frustrating piece.The show was fantastic. We enjoyed all the staff. This is a $100 luau, and nothing more
Best luau ever. I had 3 luau in Hawaii and this one is the best. Highly recommended!
Nicole Graves
I’m sure this place would have been fine. I booked through viator and never received a confirmation email. When I contacted viator 1/11 they told me they didn’t have records of my booking, name or email. So I booked a different luau and to find an additional charge on my card that I was not familiar with the day before the supposed event. Mind you I was getting a lot of messages regarding events I had booked and they had contacted about seating arrangements thinking this was the booking for the second luau. Since I was by myself, I didn’t care about seating so I didn’t contact them. Once I realized the charge, I contacted them and they refused to give me a refund because of their policy regardless of explaining the situation. I contacted viator and as the first cs person I talked to said that they didn’t have records of my booking. She goes further and was able to find something under an email that was mistakenly put in incorrectly that the first person didn’t catch. She said they will escalate to a lead and ask for a refund which of course they denied again. Paid for an event that I didn’t even get to experience. The text message was a day before by the way and at that point, I was getting situated from landing for my flight which made me preoccupied
Annie Nytes
Amazing! Amazing! Amazing! The Cheif was so funny. The food tasty and simple. Better then most the other places we ate our 12 days on the islands. We stayed right next to Paridise Cove Luau and choose to drive to this one because of the world champion fire dancers. Thy did not disappoint. My 72 year old father who is very hard to please wanted to go back the next day to watch it all over again.
Mark Medina
Absolutely loved it
Shannon B
Show was absolutely fantastic - 5/5. Performers were skilled and put on a great show. Chief was funny and entertaining. Audience participation was great.The atmosphere was not what I expected - the venue is at a water park (similar to Hurricane Harbor). The food was not great - there were flies everywhere. We had expected a traditional pork roast - the buffet included pulled pork served out of an aluminum tray that was fanned by women with fly swatters. Paid for ticket including 3 drinks - but the only options were beer, wine or mai tai. Ticketed drinks were served in a small plastic cup - similar to the ones used on an airplane. Drink waitresses did not come by often, so only got two drinks. We paid for transportation with our tickets, which provided bus transport to/from the venue, and the drive took much longer than expected. Bus driver was engaging and funny. But would recommend renting a car and finding something to do in the area before the Luau in order to avoid rush hour traffic from Waikiki.Overall, this felt like an overpriced tourist trap. Would not recommend.
Booked online and realized they had a military as well as Kama’aina discount so I decided to call to check and they do offer one. I asked if it could be applied to my tickets, they were so nice and refunded me the amount.Then I realized I could just upgrade my tickets so I called again and the person on the phone was so rude, I called and I let her know I had just called 1-2 minutes ago and I asked her if I can just upgrade my ticket instead of a refund. I did let her know I will pay the difference with my card there’s no problem and she started getting angry with me. She raised her voice and the tone she was talking to me as if she was frustrated with me, so I did stop in the middle of our conversation and asked if there was anything wrong, because of the way she was talking to me. She said “no there’s nothing wrong I just have to talk louder because you can’t hear me,” when I just didn’t hear the total she had said so I asked her to repeat, only once. Then we continued our call and she seemed like she was just so desperate to hang up the phone , no customer service at all.It made me just want to cancel my reservation but due to it being on our wedding day I decided to keep our reservation.But the customer service is bad here, I never once raised my voice never once talked with an attitude nothing and she just treated me so badly.Calls are monitored and I wish something could be done about this, maybe she was mad because my husband is military and I asked for a military discount as well as Kama’aina discount for myself? I don’t know but when I called the second time she was just really rude.
What an AMAZING, TALENTED group! Our Ohana had the best time here! The food was AWESOME but the show will really rock your socks off! Chief is HILARIOUS and the talent is TOP NOTCH! HIGHLY RECOMMEND!!!!
What a beautiful experience. This was my first luau and it did not disappoint. The chief was funny, entertaining, and a great entertainer. The dancing was so beautiful, I highly recommend.
We went to a Chief's Luau on our recent visit to Hawaii and it was wonderful! If we visit Oahu again we would definitely book at luau at Chief's Luau again! Our favorite part was the fireknife dancing. It was amazing!
Amazing Experience!
Great show with awesome pre-show activities
This show is amazing.
Excellent luau experience! The Chief was great
The luau itself was fantastic. The shuttle bus was a nightmare. Do yourself a favor and uber it. The bus guy rushes you bigtime, talks constantly, which would be fine if you could understand what hes saying. After, they expect you to run back to the bus, and if God forbid, you have to use the restroom, they call you and ask where the heck you are. Thank God the luau was TOP NOTCH...because the shuttle bus experience was a disaster...and we stayed at Hilton Hawaiian Villiage...they made us walk nearly a mile to the meet spot. They tell you its a green shuttle, then a black one shows up...so its confusing. Then, they drop you in the same spot, so its another mile hike back after. Rant over!
We paid for the most expensive ticket, and were disappointed. The drinks were watered down and served in disposable cups. There were very few options available that were included in our drink tickets. The buffet was delicious, but again the ambiance was extremely underwhelming. THE BATHROOMS were utterly disgusting. Hair in the drains. It was clear that they were not cleaned. There were lots of upselling and tipping that was irritating. Upcharges for drinks, pictures, etc. Leis were hurried on, this was probably my most frustrating piece.The show was fantastic. We enjoyed all the staff. This is a $100 luau, and nothing more
Restaurantji Recommends
Best luau ever. I had 3 luau in Hawaii and this one is the best. Highly recommended!
I’m sure this place would have been fine. I booked through viator and never received a confirmation email. When I contacted viator 1/11 they told me they didn’t have records of my booking, name or email. So I booked a different luau and to find an additional charge on my card that I was not familiar with the day before the supposed event. Mind you I was getting a lot of messages regarding events I had booked and they had contacted about seating arrangements thinking this was the booking for the second luau. Since I was by myself, I didn’t care about seating so I didn’t contact them. Once I realized the charge, I contacted them and they refused to give me a refund because of their policy regardless of explaining the situation. I contacted viator and as the first cs person I talked to said that they didn’t have records of my booking. She goes further and was able to find something under an email that was mistakenly put in incorrectly that the first person didn’t catch. She said they will escalate to a lead and ask for a refund which of course they denied again. Paid for an event that I didn’t even get to experience. The text message was a day before by the way and at that point, I was getting situated from landing for my flight which made me preoccupied
Amazing! Amazing! Amazing! The Cheif was so funny. The food tasty and simple. Better then most the other places we ate our 12 days on the islands. We stayed right next to Paridise Cove Luau and choose to drive to this one because of the world champion fire dancers. Thy did not disappoint. My 72 year old father who is very hard to please wanted to go back the next day to watch it all over again.
Absolutely loved it
Show was absolutely fantastic - 5/5. Performers were skilled and put on a great show. Chief was funny and entertaining. Audience participation was great.The atmosphere was not what I expected - the venue is at a water park (similar to Hurricane Harbor). The food was not great - there were flies everywhere. We had expected a traditional pork roast - the buffet included pulled pork served out of an aluminum tray that was fanned by women with fly swatters. Paid for ticket including 3 drinks - but the only options were beer, wine or mai tai. Ticketed drinks were served in a small plastic cup - similar to the ones used on an airplane. Drink waitresses did not come by often, so only got two drinks. We paid for transportation with our tickets, which provided bus transport to/from the venue, and the drive took much longer than expected. Bus driver was engaging and funny. But would recommend renting a car and finding something to do in the area before the Luau in order to avoid rush hour traffic from Waikiki.Overall, this felt like an overpriced tourist trap. Would not recommend.