Went to chili's for dinner and asked to be seated outdoors. They forgot and proceeded to seat us indoors, we kindly reminded them if we could be seated outdoors, and 10 minutes later we were seated outdoors. Our waitress took our orders and got them wrong. They brought out the tripple dipper like we had asked but brought out the wrong appetizers on it. We didn't even bring it up and just proceeded to eat the food. I asked one question about the margaritas and the waitress was clearly expressing frustration and agitation on her face, and the I ordered a strawberry margarita. The waitress kept coming back saying the bartender was getting lots of orders so it was taking longer than usual. 45 minutes later she brings me a frozen strawberry with ice cubes on top (telling me they didn't blend it all the way) however the lower 70% of the margarita was melted like it had been sitting on the counter for 30 minutes. And the margarita was flooded with salt. Not lemon juice, Salt. Like if the bartender was pouring granulated salt into the cup at the same time they were pouring the margarita. Worst margarita ive had in my life. If I could rate them zero stars that would still be generous based off of the service and how we were treated. After all that the waitress gave us our bills and stormed off before we could give her our cards. 30 minutes later we got so tired of waiting we got up to pay. We did nothing to deserve this kind of mistreatment especially at a place that we frequently eat at. Not sure how long this waitress has been working there but it is definitely corporate should be looking into because that waitress is representing Chili's very poorly and unprofessionally. Not sure if I will be returning to this location unless action is taken against this person. Very disappointing and upsetting night, so much so that I took time out of my night to write this thorough and in depth review.
Atmosphere: 2
Food: 2
Service: 1
Derek Pacheco
Never enough time at chilis...I love there menu and pleasant atmosphere for gathering with friends and family
Atmosphere: 5
Food: 5
Service: 5
rick lucas
Melissa bartender was the life of the stay, professional, funny at every serving. Glad I stopped in for a BBQ brisket burger. Great taste could have used more brisket for 21.00 usd
Atmosphere: 4
Food: 3
Service: 4
Stephanie Slack
Annie provided excellent service! Food was delicious and arrived quickly after we ordered.
Lester Escoto
Excellent hosts and bartending staff. Well trained.
Our family space. I love their salad options. I mean most restaurants now a days are like limited with the salads, like you pay $18 for only a portion of a salad plate. But here.. it is worth it, the salad overflows. And it's so good.. it's a good balance.
Busy even on weekdays. Clear sign that this island could use some nightlife spots.
Atmosphere: 5
Food: 5
Service: 5
Daphne Alvarez
Very friendly employees and great food!
Atmosphere: 5
Food: 5
Service: 5
John Doster
The new bacon swiss crispy chicken sandwich was very good. The mushroom swiss burger was ok but very greasy.
Another restaurant in Hawaii that doesn’t honor deals as advertised the rest of the country. No 3 for me deal.
Atmosphere: 3
Food: 4
Service: 3
Christiana Alcosiba
No common sense at this location and terrible customer service from there manager Mike over the phone. He should be fired. Took over 1 hour to pick up a take out order that was quoted 15 min. During the over 1 hour wait…part of my order was cancelled due to running out of food. Got my order wrong and instead of compensation they offer for me to drive back after all that. Chilis is trash
Always a classic spot for a date night. Food is good and great customer service.
Atmosphere: 4
Food: 4
Service: 4
Caitlyn Armstrong
The waiter we had was very attentive and kind. He was on top of everything and got all our food correct and filled our drinks without us having to ask.
Went to chili's for dinner and asked to be seated outdoors. They forgot and proceeded to seat us indoors, we kindly reminded them if we could be seated outdoors, and 10 minutes later we were seated outdoors. Our waitress took our orders and got them wrong. They brought out the tripple dipper like we had asked but brought out the wrong appetizers on it. We didn't even bring it up and just proceeded to eat the food. I asked one question about the margaritas and the waitress was clearly expressing frustration and agitation on her face, and the I ordered a strawberry margarita. The waitress kept coming back saying the bartender was getting lots of orders so it was taking longer than usual. 45 minutes later she brings me a frozen strawberry with ice cubes on top (telling me they didn't blend it all the way) however the lower 70% of the margarita was melted like it had been sitting on the counter for 30 minutes. And the margarita was flooded with salt. Not lemon juice, Salt. Like if the bartender was pouring granulated salt into the cup at the same time they were pouring the margarita. Worst margarita ive had in my life. If I could rate them zero stars that would still be generous based off of the service and how we were treated. After all that the waitress gave us our bills and stormed off before we could give her our cards. 30 minutes later we got so tired of waiting we got up to pay. We did nothing to deserve this kind of mistreatment especially at a place that we frequently eat at. Not sure how long this waitress has been working there but it is definitely corporate should be looking into because that waitress is representing Chili's very poorly and unprofessionally. Not sure if I will be returning to this location unless action is taken against this person. Very disappointing and upsetting night, so much so that I took time out of my night to write this thorough and in depth review.
Atmosphere: 2
Food: 2
Service: 1
Never enough time at chilis...I love there menu and pleasant atmosphere for gathering with friends and family
Atmosphere: 5
Food: 5
Service: 5
Melissa bartender was the life of the stay, professional, funny at every serving. Glad I stopped in for a BBQ brisket burger. Great taste could have used more brisket for 21.00 usd
Atmosphere: 4
Food: 3
Service: 4
Annie provided excellent service! Food was delicious and arrived quickly after we ordered.
Excellent hosts and bartending staff. Well trained.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Molten Chocolate Cake, Fries, Steak, Loaded Baked Potato Soup
Our family space. I love their salad options. I mean most restaurants now a days are like limited with the salads, like you pay $18 for only a portion of a salad plate. But here.. it is worth it, the salad overflows. And it's so good.. it's a good balance.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla Explosion Salad, Boneless Wings
Busy even on weekdays. Clear sign that this island could use some nightlife spots.
Atmosphere: 5
Food: 5
Service: 5
Very friendly employees and great food!
Atmosphere: 5
Food: 5
Service: 5
The new bacon swiss crispy chicken sandwich was very good. The mushroom swiss burger was ok but very greasy.
Another restaurant in Hawaii that doesn’t honor deals as advertised the rest of the country. No 3 for me deal.
Atmosphere: 3
Food: 4
Service: 3
No common sense at this location and terrible customer service from there manager Mike over the phone. He should be fired. Took over 1 hour to pick up a take out order that was quoted 15 min. During the over 1 hour wait…part of my order was cancelled due to running out of food. Got my order wrong and instead of compensation they offer for me to drive back after all that. Chilis is trash
Restaurantji Recommends
Server was terrific. Food was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Medicore place . Food not bad .
Always a classic spot for a date night. Food is good and great customer service.
Atmosphere: 4
Food: 4
Service: 4
The waiter we had was very attentive and kind. He was on top of everything and got all our food correct and filled our drinks without us having to ask.
Atmosphere: 5
Food: 5
Service: 5
Our go to in Mililani
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chili's Secret Sauce Burger, Quesadilla Explosion Salad, Triple Dipper, Southwestern Eggrolls, Chicken Crispers
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