Domino's Pizza

4850 Kapolei Pkwy Ste B-1, Kapolei
(808) 492-1100

Recent Reviews

Joanne D.

I am basically floored at the level of bad customer service that Domino's has displayed. I am one of those people that were affected by your glitch in your system onNov 9, 2022 which double charged my debit card for an online order. From store level your managers think that this is not their concern; absolutely have no resolution; have no indication as to when you will be credited and just don't care. Then I was given a phone number of the General Mgr, which I left a voice mail, and she never had the decency to even return my phone call. From there I have tried to contact Domino's Corporate Office. Forget about talking to a live person. I initially emailed Domino's Corporate Customer Care email and never received a response. I then used your text "Bot" system. Received one reply on Nov. 14th that I should be receiving a credit within 3 to 5 business days. I tried again on Saturday, Nov 19th to use your "Bot" system again to get some kind of status on my credit. Yet again, no resolution, just received an automated default email that stated "we received your inquiry and this is your case #". Then I tried replying to the gentlemen on Nov. 21st, who initially emailed me on Nov 14th, telling him I did not receive my credit. No reply. Then I left a message on Domino's website that I still have not received my credit on Nov 21st, no reply. All I want is my money back. Nothing more, nothing less. To have to go to such lengths to receive a credit for an error that occurred in your system almost 2 weeks ago is truly unacceptable. Are you kidding me?? I will never order a Domino's product via online, instore, etc. How can you possibly run a nationwide business with such lack of customer service and satisfaction? It is astounding! Should I give you an example of good customer service. Weeks ago, I went thru the drive thru at Panda Express, on Farrington Hwy in Kapolei. They forgot to give me a Chicken roll. I called them. The woman I spoke too could not have been more apologetic and stated I would receive a credit immediately & she would be able to use the debit card that I used initially. The following day I received a call from that same woman who said "I am so sorry, could you possibly give me your card # again because I was unable to retrieve. I am so sorry this has happened and I want to make sure you do receive your credit". I was so pleased with the customer service I asked to speak to the mgr. She turned out to be the mgr and I couldn't have been so satisfied with the way she handled the situation. I received my credit in a day thru my bank. This is customer service. This makes me want to go back to Panda Express time & time again. Unfortunately, Domino's thinks they can actually conduct business with no customer service, no customer satisfaction, and basically steal money from their customers with no recourse. Now, this is Domino's challenge. Can you actually resolve this matter, and prove your business to be a business that actually cares about their customers and their customer satisfaction, to actually give me a credit and apologize for the measures I have had to take. Wednesday will be two weeks since I received the double charge. Take heart Domino's. This will be a domino effect. One dissatisfied customer turns to 10, to 100, and then pretty soon you might want to consider putting customer service/satisfaction on your high priority list or lose significant revenue or worse.

Jo D.

I am basically floored at the level of bad customer service that Domino's has displayed. I am one of those people that were affected by your glitch in your system onNov 9, 2022 which double charged my debit card for an online order. From store level your managers think that this is not their concern; absolutely have no resolution; have no indication as to when you will be credited and just don't care. Then I was given a phone number of the General Mgr, which I left a voice mail, and she never had the decency to even return my phone call. From there I have tried to contact Domino's Corporate Office. Forget about talking to a live person. I initially emailed Domino's Corporate Customer Care email and never received a response. I then used your text "Bot" system. Received one reply on Nov. 14th that I should be receiving a credit within 3 to 5 business days. I tried again on Saturday, Nov 19th to use your "Bot" system again to get some kind of status on my credit. Yet again, no resolution, just received an automated default email that stated "we received your inquiry and this is your case #". Then I tried replying to the gentlemen on Nov. 21st, who initially emailed me on Nov 14th, telling him I did not receive my credit. No reply. Then I left a message on Domino's website that I still have not received my credit on Nov 21st, no reply. All I want is my money back. Nothing more, nothing less. To have to go to such lengths to receive a credit for an error that occurred in your system almost 2 weeks ago is truly unacceptable. Are you kidding me?? I will never order a Domino's product via online, instore, etc. How can you possibly run a nationwide business with such lack of customer service and satisfaction? It is astounding! Should I give you an example of good customer service. Weeks ago, I went thru the drive thru at Panda Express, on Farrington Hwy in Kapolei. They forgot to give me a Chicken roll. I called them. The woman I spoke too could not have been more apologetic and stated I would receive a credit immediately & she would be able to use the debit card that I used initially. The following day I received a call from that same woman who said "I am so sorry, could you possibly give me your card # again because I was unable to retrieve. I am so sorry this has happened and I want to make sure you do receive your credit". I was so pleased with the customer service I asked to speak to the mgr. She turned out to be the mgr and I couldn't have been so satisfied with the way she handled the situation. I received my credit in a day thru my bank. This is customer service. This makes me want to go back to Panda Express time & time again. Unfortunately, Domino's thinks they can actually conduct business with no customer service, no customer satisfaction, and basically steal money from their customers with no recourse. Now, this is Domino's challenge. Can you actually resolve this matter, and prove your business to be a business that actually cares about their customers and their customer satisfaction, to actually give me a credit and apologize for the measures I have had to take. Wednesday will be two weeks since I received the double charge. Take heart Domino's. This will be a domino effect. One dissatisfied customer turns to 10, to 100, and then pretty soon you might want to consider putting customer service/satisfaction on your high priority list or lose significant revenue or worse.

Valerie P.

Ray at Dominoes Kapolei has great customer service. Very helpful patient and took care of a driver who lied about forgetting the sodas saying I would get a refund for it when in reality he just forgot them and lied about it Ray made sure it was taken care of even though locations were different.

Monica A.

Been going here for the last five years. Pizza is always delicious. Kathy and Vanessa are awesome. The run a good crew. Team players, that's what makes the Pizza!!! Keep it up, see you on Pizza Friday

'Ānela Woolsey

Delivery driver Ed was awesome! Our pizza was delivered fast, with excellent service. Thanks to the cooking team back at the store for making the entire process from order to delivery under 30 minutes!

Joshua Pereira

It’s a great dominos staff is friendly. Food comes out great. Great representation of a dominos pizza

Linda R.

Great food and good customer service . Quality and care in creating the customers items is a must. Care for your customers as family.

Radu Cureteanu

Delicious pizza! Fast! Amazing box ?

Porsche A.

Was hesitant to place an online order after reading some reviews but really wanted pizza so figured why not? There is a 50% off special so even if the experience is awful at least we didn't pay full price, I'm so glad I went with my gut, the online process was easy and the goods were delivered fresh/hot in less than half an hour. The gentleman that delivered our food, Eduardo, was polite, professional and courteous; a very valuable employee given he's the one facing hungry patrons who were lazy to go pick up their own food . Our experience with this Dominos location was great. Granted, we didn't order any pasta, which seems to be the item that receives the most complaints. The pizza was delicious (I forgot to take a photo before we started eating lol), and the cheesy bread was tasty even without the dipping sauces. Highly recommend online ordering and delivery . Thank you Eduardo and Kapolei Domino's!

Seka T.

I'm a Big Fan of their "Philly Cheese pizza"... Today I ordered one and when I picked it up, it didn't look right.. there was red sauce. So I asked if I ordered it wrong and apparently there's a "Philly steak" and a "Philly Cheese"‍ my bad. Big Mahalos to the staff for redoing my order.

Irina Ochirova

Worst service ever. Ordered pizza and an hour later I called them just to know that delivery person couldn’t get into building. We live in townhouse, there’s no other entrance. Nobody rang the doorbell or knocked on the door. And that dull voice of receptionist with no apologies or anything. He just hang up while I was talking to him.

IMK Productions

Cool peoples with the Aloha spirit. Be careful cuz national coupons don’t work in Hawaii.

Eric Aoki

The app works great. The Kapolei team is fast and friendly! All the topping choices are good quality, too!

Arlene McArthur

Here's my all time favorite make your own pizza. And an apology to all the meat lovers although you can create your own too?My veggie version: Medium hand tossed crust, with Alfredo sauce!(yum!), black olives, mushrooms, spinach, and banana peppers! And voila! There you have it. Don't forget to add the chocolate lava cake! We're definitely not counting calories on this selection. Bon appetit!

D'Vonte J.

Pasta...solid as always. But I thought cinnamon twists were supposed to come with the apple dip? I I didn't want regular bread and apple dip.

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