Five Guys
91-5431 Kapolei Pkwy, Kapolei
(808) 628-4740
Recent Reviews
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Got food poisoning on 22 December 2025, my wife both got it
Atmosphere: 1
Food: 1
Service: 1
Honestly, the only person that was friendly was the cashier. Ordered a bacon cheeseburger came out with no cheese bacon tasted like straight grease also ordered Cajun fries which were overly seasoned. Meal was definitely not great as the other locations on island bun was a little hard for some reason burger was luke warm. Staff was a bit Rowdy
MUSIC WAS NOT CUSTOMER FRIENDLY AT ALL!!
Atmosphere: 1
Food: 2
Service: 2
Delicious food. Inappropriate music playing. They also got my order wrong.
Atmosphere: 2
Food: 5
Service: 4
Ordered 2 shakes and saw that I was charged for three. Requested a refund for the third prior to it being made and was told that refunds could only be processed for food, not milkshakes. The only real option presented was to take the third milkshake (which I ended up giving away). At least the food was good.
Atmosphere: 4
Food: 4
Service: 3
Drove 40 minutes… they were closed on a Wednesday at 5:45pm.
Maybe something broke? I hope they aren’t going out of business.
For some reason, this location is always closing early for no apparent reason. As a district manager to another local restaurant, I’m curious if they’re higher managers, knows that this has been going on I went at 9:30 and they already closed cleaning up mind you a place my order at 9:10 online. You can see the time stamps in my photos along with the open sign being off.
Atmosphere: 1
Service: 1
Theres no way u can sip shake from this skinny straw 😞
Atmosphere: 1
Food: 1
Service: 1
Best burger 🍔 around!!
And great french fries too!!
Atmosphere: 5
Food: 5
Service: 5
I got a double cheese burger and it was by far the best I’d had in a very long time, great fries also! The only down side is the price is pretty high, $13.39 for a cheeseburger and $7.49 for some fries! That’s high quality restaurant prices for burgers and fries, just saying! Due to the price I wouldn’t make this my go too for burgers and fries!
Atmosphere: 3
Food: 4
Service: 3
Esther was the absolute best. Everyone took care of me and got me fed. The very best
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tennis courts
Atmosphere: 5
Pretty frustrated their hours say till 10:00, but both their doors were locked at 9 p.m. and when I tried to call I watched one of the employees through the window press the disconnect button on the phone and ended my call before I could get through twice.
Service: 1
I ORDERED A VEGGIE BURGER AND I TOLD THE CASHIER. I WANTED BACON WHICH I PAID EXTRA WHICH I DIDN'T GET WHAT I PAID FOR. I ALSO GAVE TIP. VERY DISAPPOINTED. NOW WHEN I ORDER. I HAVE TO WATCH THE COOKS TO MAKE SURE THEY GET MY ORDER RIGHT. UNHAPPY CUTOMER.
Excellent place. Very clean and professional. Nice outdoor tablea.
Atmosphere: 5
Food: 5
Service: 5
When I ordered regular, all the way, a very heavy burger appeared. This might have more impact compared to In n out. It's delicious.
My hands got sticky from the water from the meat juices and vegetables, so it's a good idea to bring wet tissues.
Also, there were no peanuts, so I was a little disappointed. w
Atmosphere: 3
Food: 5
Service: 3
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