I absolutely LOVE Taco Bell however this location isn't the best. Every time I go in the drive thru it takes an act of Congress for them to get it right. When I dine in they are always missing multiple items from my order and when it's brought to the managers attention about the missing items there is little to no customer service. And yes I understand it's just fast food but if you aren't busy and have a kitchen full of employees there shouldn't be a reason for missing items.
Atmosphere: 1
Food: 3
Service: 1
Zanene Taylor-Jenkins
Love this spot
Atmosphere: 5
Food: 5
Service: 5
Jim Onaga
The kailua pork bowl was better than expected... I'd go there and have it again
Atmosphere: 4
Food: 4
Service: 4
Pdo Pod
Great menu ever evolving great employees.
Atmosphere: 5
Food: 5
Service: 5
Neha Patel
Came in on a Saturday night and the food was quite empty (the filling inside of the Mexican pizza was spare) very little toppings etc.
Came again on Tuesday night and had planned to dine in - which the location says is open until atleast 12 am. However it was only 9:30 and the dine in was closed. Placed my order in the drive thru and staff forgot to give me part of my order. I then had to go back in the drive thru to let them know part of my order was missing and wait almost another 10 minutes, while the rest of my food got cold.
Would not recommend the food or service.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Ganti
At a little half passed midnight, This location got my order completely wrong. Should've known better but I only checked when I was in the freeway already. I tried to call a couple of times but got left with the busy tone. Workers must've given me someone else's order cause not even the drink sizes were correct. Paid more for less.
Atmosphere: 1
Food: 1
Service: 1
josh jaralba
My kids got food poisoning from the steak quesadilla. You clowns serving people spoiled food knowing kids eat this too.
Atmosphere: 1
Food: 1
Service: 1
Shoni R. Kā'eo
This was a great experience. I haven't went in awhile but enjoyed myself plus they're super nice in there. They do have bathrooms for patrons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Bell
jae
I had one of the worst fast-food experiences ever at the Taco Bell in Kapolei. If I could give zero stars, I would.
First off, the moment we walked in, we were met with absolute silence. No greeting, no acknowledgment—just blank, uncomfortable stares from the employees like we were intruding on their personal space. The energy was off, but we were hungry, so we placed our order.
I got a chicken quesadilla, and let me tell you, I have NEVER had a more bland, depressing excuse for food in my life. It was barely warm, the tortilla was chewy like it had been sitting out for hours, and the cheese wasn’t even fully melted. As for the chicken? Dry, flavorless, and tasted like it had been microwaved three times over. The signature creamy jalapeño sauce—literally the only thing that gives the quesadilla any flavor—was barely there. It was just sad.
To make matters worse, a few hours later, I was hit with the worst case of food poisoning I’ve ever had. Stomach cramps, nausea, vomiting—the whole nine yards. This was the only thing I ate that day, so I know exactly where it came from.
Between the unfriendly staff, the uncomfortable atmosphere, and the completely inedible food that literally made me sick, I will NEVER be coming back here again. If you’re craving Taco Bell, do yourself a favor and go literally anywhere else.
Fix yourselves because I genuinely feel as if this specific store needs to retrain on food safety and customer service.
This is the worst taco bell location. Waited one hour for an online mobile order. Manager has no leadership skills and the staff have zero guidance. Multiple people were waiting one hour plus for their orders and the manager was hiding in the back not addressing any complaints. Highly recommend going to a different location and everyone to complain to corporate so the location can receive remedial training. Manager needs to undergo training on how to give positive and efficient customer service.
Atmosphere: 1
Food: 1
Service: 1
Kate Gill
Don’t bother going inside you’ll wait 20 min for your food vs drive through. The food will stay on the shelf, they will not bother to connect the dots and offer it to you. Also don’t bother ordering through the app to save time.
Atmosphere: 2
Food: 3
Service: 1
Isaac Ralston
Drive thru was pretty backed up, service was slow, food was accurate, but they left off the mild sauce and napkins.
Atmosphere: 3
Food: 5
Service: 3
Caitlin Tynanes
Waited 20 minutes in the drive through line, ordered at 11:01 and got our food at 11:22. Got home, got the wrong order. Unbelievably slow. This is the third instance this past week where the service was terrible, on top of not receiving a receipt AGAIN. Will not be going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Edwin k Yonemura jr
Take them 25 min to make 3 tacos nobody there was slow. Went to the cashier and nobody came to take order and they see you standing there for almost 20 min look at you and still didn’t get order went to self checkout they forgot to make my order hand to ask to make it after 20 min
I absolutely LOVE Taco Bell however this location isn't the best. Every time I go in the drive thru it takes an act of Congress for them to get it right. When I dine in they are always missing multiple items from my order and when it's brought to the managers attention about the missing items there is little to no customer service. And yes I understand it's just fast food but if you aren't busy and have a kitchen full of employees there shouldn't be a reason for missing items.
Atmosphere: 1
Food: 3
Service: 1
Love this spot
Atmosphere: 5
Food: 5
Service: 5
The kailua pork bowl was better than expected... I'd go there and have it again
Atmosphere: 4
Food: 4
Service: 4
Great menu ever evolving great employees.
Atmosphere: 5
Food: 5
Service: 5
Came in on a Saturday night and the food was quite empty (the filling inside of the Mexican pizza was spare) very little toppings etc.
Came again on Tuesday night and had planned to dine in - which the location says is open until atleast 12 am. However it was only 9:30 and the dine in was closed. Placed my order in the drive thru and staff forgot to give me part of my order. I then had to go back in the drive thru to let them know part of my order was missing and wait almost another 10 minutes, while the rest of my food got cold.
Would not recommend the food
or service.
Atmosphere: 1
Food: 1
Service: 1
At a little half passed midnight, This location got my order completely wrong. Should've known better but I only checked when I was in the freeway already. I tried to call a couple of times but got left with the busy tone. Workers must've given me someone else's order cause not even the drink sizes were correct. Paid more for less.
Atmosphere: 1
Food: 1
Service: 1
My kids got food poisoning from the steak quesadilla. You clowns serving people spoiled food knowing kids eat this too.
Atmosphere: 1
Food: 1
Service: 1
This was a great experience. I haven't went in awhile but enjoyed myself plus they're super nice in there. They do have bathrooms for patrons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Bell
I had one of the worst fast-food experiences ever at the Taco Bell in Kapolei. If I could give zero stars, I would.
First off, the moment we walked in, we were met with absolute silence. No greeting, no acknowledgment—just blank, uncomfortable stares from the employees like we were intruding on their personal space. The energy was off, but we were hungry, so we placed our order.
I got a chicken quesadilla, and let me tell you, I have NEVER had a more bland, depressing excuse for food in my life. It was barely warm, the tortilla was chewy like it had been sitting out for hours, and the cheese wasn’t even fully melted. As for the chicken? Dry, flavorless, and tasted like it had been microwaved three times over. The signature creamy jalapeño sauce—literally the only thing that gives the quesadilla any flavor—was barely there. It was just sad.
To make matters worse, a few hours later, I was hit with the worst case of food poisoning I’ve ever had. Stomach cramps, nausea, vomiting—the whole nine yards. This was the only thing I ate that day, so I know exactly where it came from.
Between the unfriendly staff, the uncomfortable atmosphere, and the completely inedible food that literally made me sick, I will NEVER be coming back here again. If you’re craving Taco Bell, do yourself a favor and go literally anywhere else.
Fix yourselves because I genuinely feel as if this specific store needs to retrain on food safety and customer service.
Atmosphere: 1
Food: 1
Service: 1
Horrible place. Horrible staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is the worst taco bell location. Waited one hour for an online mobile order. Manager has no leadership skills and the staff have zero guidance. Multiple people were waiting one hour plus for their orders and the manager was hiding in the back not addressing any complaints. Highly recommend going to a different location and everyone to complain to corporate so the location can receive remedial training. Manager needs to undergo training on how to give positive and efficient customer service.
Atmosphere: 1
Food: 1
Service: 1
Don’t bother going inside you’ll wait 20 min for your food vs drive through. The food will stay on the shelf, they will not bother to connect the dots and offer it to you. Also don’t bother ordering through the app to save time.
Atmosphere: 2
Food: 3
Service: 1
Drive thru was pretty backed up, service was slow, food was accurate, but they left off the mild sauce and napkins.
Atmosphere: 3
Food: 5
Service: 3
Waited 20 minutes in the drive through line, ordered at 11:01 and got our food at 11:22. Got home, got the wrong order. Unbelievably slow. This is the third instance this past week where the service was terrible, on top of not receiving a receipt AGAIN. Will not be going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Take them 25 min to make 3 tacos nobody there was slow. Went to the cashier and nobody came to take order and they see you standing there for almost 20 min look at you and still didn’t get order went to self checkout they forgot to make my order hand to ask to make it after 20 min
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mexican Pizza, Nachos, Mtn Dew Baja Blast Freeze, Nacho Fries
Loading...