The Cheesecake Factory

Terrible experience, had to wait for over 2 hrs and was told that we had to wait for a specific party to leave instead of accommodating us to a different table, the restaurant had multiple empty table but still a bunch of people waiting outside as well (could have been a staffing issue but was never informed) front desk workers were also unpleasant
Update : we got in 2 1/2 hrs later and they never had the food items we wanted, was told they sold out, but our waitress is extremely kind

Atmosphere: 1

Food: 1

Service: 1

I've been here on multiple occasions and my last time was easily my worst experience. There were four other families that were seated after us and all of them received their food before we even got bread. When our food was finally delivered it was ice cold and even after making comments to the waitress there was never an offer to correct the issue. From the lack of service, our waitress was super unattentive, and finally serving us ice cold food, I will not be going back here.

Atmosphere: 2

Food: 2

Service: 2

I had a disappointing experience at the Cheesecake Factory today—if I could, I’d give it zero stars. Our waiter completely forgot our order, and even after bringing it to the manager's attention, we received no compensation or acknowledgment of the mistake. We waited nearly 45 minutes for our appetizer, while our drinks were refilled three times, but we still had no food. The waiter also didn’t check in on us during the wait. It’s crucial for the manager to ensure that all customers are properly attended to, but it felt like they weren’t prepared to handle the situation. This visit was meant to be a special birthday surprise, but the food, service, and overall atmosphere fell short of expectations.

Bottom line: Nothing to complain about.

Went in for lunch had some chicken with pasta and some cheesecake of course.

The service was good, pleasant and attentive.
No complaints...

The food was tasty, well made and was presented well. The cheesecake was very good. Personally I've had better but this is in my top ten, for sure.

The restaurant was clean and comfortably cool. It seemed very well maintained.

All in all it was a pleasure eating there.

This was my first visit to a cheesecake factory and it probably will not be my last.

Atmosphere: 5

Food: 5

Service: 5

This is an edit to an older review back when this restaurant was newly opened. Things have changed a lot since then. We ordered Doordash tonight and the restaurant didn't tell us that they were out of one of the meals until after the dasher had arrived to pick it up. They sent him on his way and told him they would refund it to us. I ended up making a new order to replace that meal.

First, I receive my meal. It was supposed to be the Tuscan chicken with vegetables and farro. It had quite a bit of chicken, but was swimming in about 1/2 inch of oily water with a few tomatoes and no farro. Then, the second meal (the one we had to place a second order for) finally got delivered. It was supposed to be a turkey sandwich with bacon and avocado. I have included photos of the advertisement vs. What we received. In short, IT HAD NO TURKEY. It was a very small bun with some mayo, a couple pieces of bacon, and avocado. So not only did they not let us know when they were unable to provide one of our meals, but we wait another 40 minutes for the replacement and it was a turkey-less turkey sandwich. I know they get busy, but this happened to us twice in the same night so I can't imagine we are the only ones who received this awful level of service and quality control. We spent $60 for a small bun with bacon and some chicken in oily water. Hoping management starts paying more attention to takeout orders. Spend your money elsewhere.

Food: 1

Service: 1

Been 50 minutes so far since we ordered our food so a total of 1:30 my pasta was disgusting 2 people got food now waiting for the other 2 to get food finally after 10 more minutes they got there food now this place is awful michael the manager wasn't really any help do not go here its horrible.

Mark the waiter was awesome give him a raise or make him manager

Atmosphere: 1

Food: 1

Service: 1

Perhaps the worst cheesecake factory in the USA. Burnt wings, burnt nachos too. Luckily we didn't have to pay for either portion.

Atmosphere: 3

Food: 1

Service: 3

Very busy, but we were offered a place in the bar area which turned out to be fantastic! Huge shout out to Bodie (hope my spelling is correct) for his most excellent service!!

Atmosphere: 5

Food: 5

Service: 5

Got there at 545pm to checked in, did not get seated until 625. Then go or first food at 720, and our main dish at 730. Very poor service. Then you had the manager come talk to me, then spilled my son shake all over him and the chair next to him. Terrible experience, would never recommend and eat their again. I hope they did not spit on our food. Bad service

Atmosphere: 1

Food: 1

Service: 1

Worst service ever!!! The manager was super rude and immature. There were many people entering and it seemed they didn’t want to get us in. We waited for a whole hour with tables available all over the restaurant. Hostess laughing in our faces like discriminating us, we have never experienced something like that, never coming back definitely! Make yourself a favor and don’t ever go.

I don't like to go there. I can't stand to be in a waiting list of 45 to 60 min to get a table. For me that's poor customer service. There are so many different options to go.

Our review of Cheesecake Factory in Kapolei. We had lunch over there. What is a salad and sandwich and a cheesecake too

Atmosphere: 5

Food: 5

Service: 5

We went during the weekend so just know expect to wait at least 30-40 min minimum during dinner.

The hostess was nice and told us it was gonna be a long wait but I expect that every time I come 😂.
After we sat down they offered us some bread and of course you have to eat the brown bread, it’s sweet and delicious. As for the food… I love Cheesecake Factory so I usually order 3 things… cheeseburger egg rolls a definite must have. Don’t knock it till you try it! The miso salmon, it’s sweet and salty plus I love the snap 🫛, just that sauce alone makes the whole dish. And last but not least the Chicken Madeira! It’s so good, definitely the sauce is the ⭐️. After I ordered not a cheesecake but the tiramisu, I wanted to try something different and it was delicious.

Atmosphere: 5

Food: 5

Service: 4

Very clean. Friendly servers. Delicious food. So many choices and they’re happy to add or subtract from your menu choice for your dietary preferences.

Atmosphere: 5

Food: 5

Service: 5

Great food and service!!!

Atmosphere: 5

Food: 4

Service: 5