Do not come here if your in a hurry... Horrible staff at 6pm today 3/27/25... I turned around and walked out over to LNL where they had food ready to go, they ignored me at this Subway store for 5 mins despite there only being one other customer inside LOL.... Wont be back here anytime soon. This location is so lame its not even worth my time to go into full detail... It was pure torture watching the girl sweep the floor while the only other worker needed massive help.. Horrible teamwork.. Toxic place!! STAY AWAY... 5mins is equal to 10/15mins to these workers LOL
Atmosphere: 1
Food: 1
Service: 1
Happy Kandi
I ordered delivery and they missed an item in my order . This store is not busy but i had to call for over 30 min they would not answer the phone I kept getting the answering machine they never called it back. The issue was resolved after they finally picked up. I didnt really feel like a valued customer because of that situation.
Food: 2
Service: 1
Meri Taylor
What a disappointment! I ordered two 6-in outlaw subs and a 6 inch garlic steak sub. The bread had been frozen and then over baked so when you touch the roll all the crust, top and bottom, would flake off. It was a very dry sandwich. You could not taste the sauces at all. Since the amount of meat has been cut down you need to really load up your sandwich with veggies to get anything worth eating. I will not be going back to this location again. Frozen bread is okay, I freeze my bread all the time so I know what old bread that has been in the freezer too long looks like! And then to have the bread toasted so there were burn spots on the top is not acceptable. Frozen bread that has been in the freezer too long dries out to a chalky consistency. That is what this bread tasted like period
Atmosphere: 2
Food: 2
Service: 3
Jonathan Sauder
Surprisingly, the pricing seems the same as on the mainland.
Atmosphere: 4
Food: 4
Service: 4
Ash L
All I wanted was to try their new sandwich and this is what I got. Make sure if you’re gonna take advantage of the great deals on their app or save time by ordering ahead, it’s not worth it, you have to watch them make your sandwich. What I asked for vs what I got. Worst experience ever. Waste of time and money. If this is how they make your sandwich when you’re not there, I don’t even want to imagine what’s happening in the back.
Atmosphere: 1
Food: 1
Service: 1
Eugene Baring
I always order the Ultimate BMT but this time I got the Philly based on the picture on the menu board which showed the meat overflowing between the buns. What I got was a flat sandwich where you wouldn’t even know what kind of sandwich you ordered. So upset I gave it to my dogs! Next time I’ll stick to my usual!
Stephanie Smith
Worst Subway on the big island. Ordered online and the 2 subs were not made correctly. I would drive the 15 minutes to hilo to get them made correctly.
Food: 1
Service: 1
Matt N.
Good subway location , the girls working lunch were speedy & friendly .
Atmosphere: 4
Food: 5
Service: 5
Brighton Heights Java N Cream House
Customer service has always been great and they make my sandwich with love and I truly appreciate it… Thank you???
Atmosphere: 5
Food: 5
Service: 5
Joe John (Kamehaiku)
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
I like the new menu upgrades as well as my favorite old choices. I've always gotten fast, friendly service in the store.
Atmosphere: 4
Food: 5
Service: 5
Kyle Caldeira (Tazer Face)
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
Tazer Face (Tazer Face)
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
Kyle Caldera
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
sabrina “Sabs777” 777
Went in today for a philly steak. Thr person behind the counter asked if i wanted any dry seasoning. I declined but told her I wanted banana peppers. Shr said shed have to charge extra. I've never been charged extra for veggies, meat and cheese yes, but, never veggies. When I asked her how much she pointed on the sign where it said extra cheese. I said but I'm not getting extra cheese. She then copped an attitude with me saying she will just redo the whole sandwich (which she had already toasted)....She continued to tell me they charge for extra veggies while being g obviously frustrated with me for asking her where the price for it on the sign was (it's not...they charge for extra cheese and extra meat but even online it says nothing about a fee for extra veggies. It actually says online extra veggies were, are and always have been free)... Anyway if you want them to charge you for extra stuff that they don't even have a price for and just will pick a substitute something to charge you for thats your place I guess
Do not come here if your in a hurry... Horrible staff at 6pm today 3/27/25... I turned around and walked out over to LNL where they had food ready to go, they ignored me at this Subway store for 5 mins despite there only being one other customer inside LOL.... Wont be back here anytime soon. This location is so lame its not even worth my time to go into full detail... It was pure torture watching the girl sweep the floor while the only other worker needed massive help.. Horrible teamwork.. Toxic place!! STAY AWAY... 5mins is equal to 10/15mins to these workers LOL
Atmosphere: 1
Food: 1
Service: 1
I ordered delivery and they missed an item in my order . This store is not busy but i had to call for over 30 min they would not answer the phone I kept getting the answering machine they never called it back. The issue was resolved after they finally picked up. I didnt really feel like a valued customer because of that situation.
Food: 2
Service: 1
What a disappointment! I ordered two 6-in outlaw subs and a 6 inch garlic steak sub. The bread had been frozen and then over baked so when you touch the roll all the crust, top and bottom, would flake off. It was a very dry sandwich. You could not taste the sauces at all. Since the amount of meat has been cut down you need to really load up your sandwich with veggies to get anything worth eating. I will not be going back to this location again. Frozen bread is okay, I freeze my bread all the time so I know what old bread that has been in the freezer too long looks like! And then to have the bread toasted so there were burn spots on the top is not acceptable. Frozen bread that has been in the freezer too long dries out to a chalky consistency. That is what this bread tasted like period
Atmosphere: 2
Food: 2
Service: 3
Surprisingly, the pricing seems the same as on the mainland.
Atmosphere: 4
Food: 4
Service: 4
All I wanted was to try their new sandwich and this is what I got.
Make sure if you’re gonna take advantage of the great deals on their app or save time by ordering ahead, it’s not worth it, you have to watch them make your sandwich. What I asked for vs what I got. Worst experience ever. Waste of time and money. If this is how they make your sandwich when you’re not there, I don’t even want to imagine what’s happening in the back.
Atmosphere: 1
Food: 1
Service: 1
I always order the Ultimate BMT but this time I got the Philly based on the picture on the menu board which showed the meat overflowing between the buns. What I got was a flat sandwich where you wouldn’t even know what kind of sandwich you ordered. So upset I gave it to my dogs! Next time I’ll stick to my usual!
Worst Subway on the big island. Ordered online and the 2 subs were not made correctly. I would drive the 15 minutes to hilo to get them made correctly.
Food: 1
Service: 1
Good subway location , the girls working lunch were speedy & friendly .
Atmosphere: 4
Food: 5
Service: 5
Customer service has always been great and they make my sandwich with love and I truly appreciate it… Thank you???
Atmosphere: 5
Food: 5
Service: 5
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
I like the new menu upgrades as well as my favorite old choices. I've always gotten fast, friendly service in the store.
Atmosphere: 4
Food: 5
Service: 5
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
I usually go to the Pahoa Subway. Since there was a BOGO online only deal at the Keaau location, I decided to give it a try. HUGE mistake. The bread was dry, the wrong bread, next to no sauce, little amount of veggies and it just tasted terrible. The pahoa subway does it right consistently. The workers at the keaau subway can't even make a decent precut sandwich? Sad world we live in. If you can go to hilo or pahoa, avoid the keaau subway.
Atmosphere: 3
Food: 1
Service: 5
Went in today for a philly steak. Thr person behind the counter asked if i wanted any dry seasoning. I declined but told her I wanted banana peppers. Shr said shed have to charge extra. I've never been charged extra for veggies, meat and cheese yes, but, never veggies. When I asked her how much she pointed on the sign where it said extra cheese. I said but I'm not getting extra cheese. She then copped an attitude with me saying she will just redo the whole sandwich (which she had already toasted)....She continued to tell me they charge for extra veggies while being g obviously frustrated with me for asking her where the price for it on the sign was (it's not...they charge for extra cheese and extra meat but even online it says nothing about a fee for extra veggies. It actually says online extra veggies were, are and always have been free)... Anyway if you want them to charge you for extra stuff that they don't even have a price for and just will pick a substitute something to charge you for thats your place I guess
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