Food was ok. The tuna could’ve been more fresh. Shrimp made us sick.
Atmosphere: 5
Food: 2
Service: 3
Pejman
The quality and taste of their food was mediocre at best. Service was also hit and miss with a couple of errors in our order. Price point is about 20-30% more than what you can get for that quality of food. Overall, it's the only restaurant choice at PCC for those who don't want to take the buffet or food trucks.
Andrea Bennett
Food was decent. However, service was horrible. We had Sheri and she was very rude. At one point, I asked for a refill and she told me I’d be okay for a minute and proceeded to not come back for a while…forgetting to even bring my drink. She wouldn’t look us in the eyes. Sheri seemed to obviously switch her attitude when dealing with different tables. You have to reciprocate aloha to keep getting it. There was yelling from staff to staff across the way as well. Overall, won’t be back again. I’ve never been treated this way anywhere before. I usually give people the benefit of the doubt, that maybe they were having a bad day, but after seeing better service being given at other tables…I concluded that it wasn’t just a bad day. 🤙🏻
Atmosphere: 1
Food: 3
Service: 1
C Mak
The garlic shrimp lacked seasoning, were dry, and not crispy at all. The mac and cheese was absolutely tasteless, and the rice was served cold and overly dry.
It's worth noting that I had the meal included with a day tour, which may explain the food quality; however, it's still surprising for a restaurant setting.
On a positive note, the atmosphere and dining environment were enjoyable.
Atmosphere: 4
Food: 2
Service: 3
Phil Rohrer
The food was delicious. The service was great. We spent $25 per person.
Atmosphere: 4
Food: 5
Service: 5
Jake Beeler
We came to this restaurant because it had overwhelming positive reviews and we were looking for a sit down restaurant near the north shore.
I will start with the positives. The atmosphere inside the restaurant is very nice, from the lighting to the place settings and the tables and chairs they have made a very nice atmosphere. The staff were attentive and took good care of us. The plating on the food was top notch and looked amazing.
That is where the positives end. The food came out and the only redeeming quality was the appearance. I ordered the surf and turf bowl with garlic shrimp. The steak was not seasoned and the garlic shrimp were over cooked, the breading was soggy, and they didn't have a single hint of garlic flavor. We also ordered the Korean fries chicken which came out barely warm to the touch and soggy.
Overall the service was very good and the atmosphere was very nice but I cannot recommend eating here.
Atmosphere: 5
Food: 1
Service: 5
Caleb Earnshaw
Fantastic family dinner!! when we arrived we asked for special seating and they were very very accomidating. the waitress was very aware of allergies and how the food was made. we oreder the MANGO PIZZA which is to die for the Surf and Turf with poke was delicious, stake cooked well and the poke out of this world.
Atmosphere: 5
Food: 5
Service: 5
Kā'ai Fernandez
Nice place to grab dinner every once in a while when visiting family on the North Shore. The staff is nice, but seem over-worked, and so even though none of them are standing around, service is kinda sparse. The food was good, but kinda expensive (to be expensive I suppose). They sell cookies (and slices if cake) at the front that are really good, so I'd recomend that on your way out (you don't have to dine to buy the cookies). They seemed to struggle to ring up the cake though, as it took them like, 4 minutes to do it.
Atmosphere: 4
Food: 4
Service: 4
Catherine Erickson
This rating has nothing to do with the food or service. Both of those are excellent. But common Pounders, it’s 2025. Both women AND men’s bathrooms should have a baby changing station… not just women’s. My husband had to bring our baby back to me at the table to go change myself. Messed up
Atmosphere: 5
Food: 5
Service: 2
Katie
Nothing to write home about. The only sit down restaurant at PCC besides the buffet. Food looked good but lacked flavor. Even the cookies on display looked amazing but we were again left a bit disappointed. Our server was nice and helpful however.
We had an amazing experience here! The staff was so nice and friendly. The food was good. The dessert was amazing! Save room for the BEST ice cream and toppings around!
Atmosphere: 5
Food: 5
Service: 5
Angel Feliciano
My family and I visited Pounders for lunch yesterday and were extremely pleased with their food. Best burger I’ve had in years! Service was also excellent with Jody being friendly and helpful. Next time we visit Hawaii, we’ll definitely return for more. Mahalo!
Atmosphere: 5
Food: 5
Service: 5
Sally Yong
Good Pizza nice staff Always can depend on the great wait help. I
Atmosphere: 5
Food: 5
Service: 5
Elyse B
Went here for dinner before fireworks on July 4th…. Worst idea ever. The place wasn’t even packed, but we waited almost an hour for our food, and then all our burgers were cold! The food was very lousy and way overpriced. They get an extra star for the live music which was great, but not end to salvage a poor expensive meal. Do yourself a favor and eat somewhere else!
Food was ok. The tuna could’ve been more fresh. Shrimp made us sick.
Atmosphere: 5
Food: 2
Service: 3
The quality and taste of their food was mediocre at best. Service was also hit and miss with a couple of errors in our order. Price point is about 20-30% more than what you can get for that quality of food. Overall, it's the only restaurant choice at PCC for those who don't want to take the buffet or food trucks.
Food was decent. However, service was horrible. We had Sheri and she was very rude. At one point, I asked for a refill and she told me I’d be okay for a minute and proceeded to not come back for a while…forgetting to even bring my drink. She wouldn’t look us in the eyes. Sheri seemed to obviously switch her attitude when dealing with different tables. You have to reciprocate aloha to keep getting it. There was yelling from staff to staff across the way as well. Overall, won’t be back again. I’ve never been treated this way anywhere before. I usually give people the benefit of the doubt, that maybe they were having a bad day, but after seeing better service being given at other tables…I concluded that it wasn’t just a bad day. 🤙🏻
Atmosphere: 1
Food: 3
Service: 1
The garlic shrimp lacked seasoning, were dry, and not crispy at all. The mac and cheese was absolutely tasteless, and the rice was served cold and overly dry.
It's worth noting that I had the meal included with a day tour, which may explain the food quality; however, it's still surprising for a restaurant setting.
On a positive note, the atmosphere and dining environment were enjoyable.
Atmosphere: 4
Food: 2
Service: 3
The food was delicious. The service was great. We spent $25 per person.
Atmosphere: 4
Food: 5
Service: 5
We came to this restaurant because it had overwhelming positive reviews and we were looking for a sit down restaurant near the north shore.
I will start with the positives. The atmosphere inside the restaurant is very nice, from the lighting to the place settings and the tables and chairs they have made a very nice atmosphere. The staff were attentive and took good care of us. The plating on the food was top notch and looked amazing.
That is where the positives end. The food came out and the only redeeming quality was the appearance. I ordered the surf and turf bowl with garlic shrimp. The steak was not seasoned and the garlic shrimp were over cooked, the breading was soggy, and they didn't have a single hint of garlic flavor. We also ordered the Korean fries chicken which came out barely warm to the touch and soggy.
Overall the service was very good and the atmosphere was very nice but I cannot recommend eating here.
Atmosphere: 5
Food: 1
Service: 5
Fantastic family dinner!! when we arrived we asked for special seating and they were very very accomidating. the waitress was very aware of allergies and how the food was made. we oreder the MANGO PIZZA which is to die for the Surf and Turf with poke was delicious, stake cooked well and the poke out of this world.
Atmosphere: 5
Food: 5
Service: 5
Nice place to grab dinner every once in a while when visiting family on the North Shore. The staff is nice, but seem over-worked, and so even though none of them are standing around, service is kinda sparse. The food was good, but kinda expensive (to be expensive I suppose). They sell cookies (and slices if cake) at the front that are really good, so I'd recomend that on your way out (you don't have to dine to buy the cookies). They seemed to struggle to ring up the cake though, as it took them like, 4 minutes to do it.
Atmosphere: 4
Food: 4
Service: 4
This rating has nothing to do with the food or service. Both of those are excellent. But common Pounders, it’s 2025. Both women AND men’s bathrooms should have a baby changing station… not just women’s. My husband had to bring our baby back to me at the table to go change myself. Messed up
Atmosphere: 5
Food: 5
Service: 2
Nothing to write home about. The only sit down restaurant at PCC besides the buffet. Food looked good but lacked flavor. Even the cookies on display looked amazing but we were again left a bit disappointed. Our server was nice and helpful however.
Restaurantji Recommends
Food was 5 star. Our waitress Marlee was awesome.
Atmosphere: 5
Food: 5
Service: 5
We had an amazing experience here! The staff was so nice and friendly. The food was good. The dessert was amazing! Save room for the BEST ice cream and toppings around!
Atmosphere: 5
Food: 5
Service: 5
My family and I visited Pounders for lunch yesterday and were extremely pleased with their food. Best burger I’ve had in years! Service was also excellent with Jody being friendly and helpful. Next time we visit Hawaii, we’ll definitely return for more. Mahalo!
Atmosphere: 5
Food: 5
Service: 5
Good Pizza nice staff Always can depend on the great wait help. I
Atmosphere: 5
Food: 5
Service: 5
Went here for dinner before fireworks on July 4th…. Worst idea ever. The place wasn’t even packed, but we waited almost an hour for our food, and then all our burgers were cold! The food was very lousy and way overpriced. They get an extra star for the live music which was great, but not end to salvage a poor expensive meal. Do yourself a favor and eat somewhere else!
Atmosphere: 3
Food: 1
Service: 2
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