It's a McDonald's. There isn't much to say about it. The food was good and fresh, which doesn't always happen at all locations. Service was only 4 stars because it was kiosk to go only, but not a big deal in my case. Just an overall good experience.
Atmosphere: 4
Food: 5
Service: 4
Elizabeth “Becky Mays” Graves
Of all the McD. I have ever been in this place was definitely the rudest and you are not allowed to get refills on your drinks. I will reconsider visiting next time in the area
Atmosphere: 3
Food: 3
Service: 3
Shawn O'Neill
What you see is what you get.
Atmosphere: 3
Food: 3
Service: 4
Ian Fleming
Need a way to stop blocking the main road.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Conner
ordered on doordash. didn't arrive for an hour. didn't even start on order for 45 minutes. food was luke-warm at best. did not include the 2 sauces for the nuggets. fries had literally zero
Food: 1
Service: 1
Helene
Great place for affordable lattes.
Atmosphere: 3
Food: 5
Service: 5
Wendy C.
Disaster of a McDonald's. No integrity or due diligence. Charges credit cards for additional items that were never ordered by customer and doesn't cancel orders when requested. Went for a breakfast pre-flight back home, the drive through wouldn't move for over 15 min. We decided to get out of the car and order in store. After I ordered at the kiosk in store, the kiosk never gave me a number. When I inquired with the person at the front she said she was new and had no idea what was going on and to wait for her manager. When the manager arrived she asked for my order and said I was the fifth order. When asked how long it would take she said 15 min!!! This is fast food not slow food, I get food at a sit down restaurant faster than this. When I told her to cancel my order she said as long as we don't pick it up we wouldn't be charged. That is a lie. We didn't pick up our food instead went to airport. I am now reporting a dispute on the charge as the service paid for was never provided and we were told would be canceled. We went a few days prior after landing in Kauai at night. We ordered three Mcchickens and three small fries. When we got our order and looked in the bag we had three small fries and six Mcchickens. and ended up with three more Mcchickens. When we looked at our receipt we realized the person taking our order took the liberty of charging us for three mcchickens but also bogo for one dollar for six. We were charged an additional three dollars for three mcchickens we never ordered. Regardless of the amount that is fraud, as that is not what we provided authorization for. We assumed it was a mistake however the preflight experience confirms the lack of integrity and due diligence of this establishment.
Julia Stuerke
Worst customer service. Employees are slow, rude, and ignore you. I think the employees compete to see who can be the slowest and rudest employee.
Atmosphere: 1
Food: 1
Service: 1
Julez K.
Not good at all. Was catching a flight back home to Oahu and stopped here for a quickie before we return rental and head to the airport. The woman at the front couldn't speak English. I had to repeat each item back to her 4-5 times slowly. She also repeat it back to me twice each item, and I watched her punch it in the register. She took a really long time and had no personal skills. I thought it might be a cultural difference but also thought geez this is McDonald's and front cashier should definitely speak and understand English well. At one point I started to wonder if she was purposely being obnoxious because it was so unbelievable. When our food came out we were missing 1 happy meal, 2 meals, and a chicken sandwich. I couldn't believe it as I had repeated each item 4-5 time, listened to her repeat it twice or more, and also punch it in the computer or so it looked like she did. Manager came, my husband was pissed. They also had their dining room closed at 6pm on a Sunday and only their employees was eating in it and they said we couldn't eat in there. Will never go back to this location and will be reaching out to corporate because wow what an experience.
Sheryl Pimental
Need more workers it shldnt take 22mints to put together a chicken sandwich minus pickles add mayo come on
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Taro Pie, Sausage Mcmuffin, Egg Mcmuffin, Mcgriddles, Happy Meal, Big Breakfast, Sausage Biscuit, Local Deluxe Platter, Big Mac, World Famous Fries
Some of the normal attitude , no smile, no interaction. Just hand you a bag out the window and you don't even know if you're done and that's everything. Had ordered two large fries amongst other things and asked for ketchup, and was given four little packets. I wasn't even going to write a review, but Google popped up asking me for one not long after I left, so ....
Food: 4
Service: 2
Recommended dishes: French Fries
Matthew Wilde
Apparently it’s crucial to lock the bathrooms at 6PM in order to prevent the apocalypse. Wish businesses would quit hiding behind COVID to keep up their lazy
Atmosphere: 2
Food: 2
Service: 2
G Alan Williams
It’s McDonalds! The drive through is always busy, usually a 15 minute wait. They do have the curbside pickup option available as well.
It's a McDonald's. There isn't much to say about it. The food was good and fresh, which doesn't always happen at all locations. Service was only 4 stars because it was kiosk to go only, but not a big deal in my case. Just an overall good experience.
Atmosphere: 4
Food: 5
Service: 4
Of all the McD. I have ever been in this place was definitely the rudest and you are not allowed to get refills on your drinks. I will reconsider visiting next time in the area
Atmosphere: 3
Food: 3
Service: 3
What you see is what you get.
Atmosphere: 3
Food: 3
Service: 4
Need a way to stop blocking the main road.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
ordered on doordash. didn't arrive for an hour. didn't even start on order for 45 minutes. food was luke-warm at best. did not include the 2 sauces for the nuggets. fries had literally zero
Food: 1
Service: 1
Great place for affordable lattes.
Atmosphere: 3
Food: 5
Service: 5
Disaster of a McDonald's. No integrity or due diligence. Charges credit cards for additional items that were never ordered by customer and doesn't cancel orders when requested. Went for a breakfast pre-flight back home, the drive through wouldn't move for over 15 min. We decided to get out of the car and order in store. After I ordered at the kiosk in store, the kiosk never gave me a number. When I inquired with the person at the front she said she was new and had no idea what was going on and to wait for her manager. When the manager arrived she asked for my order and said I was the fifth order. When asked how long it would take she said 15 min!!! This is fast food not slow food, I get food at a sit down restaurant faster than this. When I told her to cancel my order she said as long as we don't pick it up we wouldn't be charged. That is a lie. We didn't pick up our food instead went to airport. I am now reporting a dispute on the charge as the service paid for was never provided and we were told would be canceled. We went a few days prior after landing in Kauai at night. We ordered three Mcchickens and three small fries. When we got our order and looked in the bag we had three small fries and six Mcchickens. and ended up with three more Mcchickens. When we looked at our receipt we realized the person taking our order took the liberty of charging us for three mcchickens but also bogo for one dollar for six. We were charged an additional three dollars for three mcchickens we never ordered. Regardless of the amount that is fraud, as that is not what we provided authorization for. We assumed it was a mistake however the preflight experience confirms the lack of integrity and due diligence of this establishment.
Worst customer service. Employees are slow, rude, and ignore you. I think the employees compete to see who can be the slowest and rudest employee.
Atmosphere: 1
Food: 1
Service: 1
Not good at all. Was catching a flight back home to Oahu and stopped here for a quickie before we return rental and head to the airport. The woman at the front couldn't speak English. I had to repeat each item back to her 4-5 times slowly. She also repeat it back to me twice each item, and I watched her punch it in the register. She took a really long time and had no personal skills. I thought it might be a cultural difference but also thought geez this is McDonald's and front cashier should definitely speak and understand English well. At one point I started to wonder if she was purposely being obnoxious because it was so unbelievable. When our food came out we were missing 1 happy meal, 2 meals, and a chicken sandwich. I couldn't believe it as I had repeated each item 4-5 time, listened to her repeat it twice or more, and also punch it in the computer or so it looked like she did. Manager came, my husband was pissed. They also had their dining room closed at 6pm on a Sunday and only their employees was eating in it and they said we couldn't eat in there. Will never go back to this location and will be reaching out to corporate because wow what an experience.
Need more workers it shldnt take 22mints to put together a chicken sandwich minus pickles add mayo come on
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Taro Pie, Sausage Mcmuffin, Egg Mcmuffin, Mcgriddles, Happy Meal, Big Breakfast, Sausage Biscuit, Local Deluxe Platter, Big Mac, World Famous Fries
Restaurantji Recommends
Unfriendly disrespectful staff. Why?
It was alright .
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Big Breakfast
Some of the normal attitude , no smile, no interaction. Just hand you a bag out the window and you don't even know if you're done and that's everything. Had ordered two large fries amongst other things and asked for ketchup, and was given four little packets. I wasn't even going to write a review, but Google popped up asking me for one not long after I left, so ....
Food: 4
Service: 2
Recommended dishes: French Fries
Apparently it’s crucial to lock the bathrooms at 6PM in order to prevent the apocalypse. Wish businesses would quit hiding behind COVID to keep up their lazy
Atmosphere: 2
Food: 2
Service: 2
It’s McDonalds! The drive through is always busy, usually a 15 minute wait. They do have the curbside pickup option available as well.
Atmosphere: 4
Food: 4
Service: 4