Aloha I can’t believe they are still opened for business the reviews wow ..
My sister and me got some shave ice only thing the ice wasn’t packed like it should have been she said she’s running out of ice and it would take 15 minutes for new ice she said she can probably make one but she end up making 2 it was 15 minutes no new ice .. our shave ice melted so fast I know it gets humid out but I’ve had Plenty of shave ice it don’t melt that fast.
Customer Service was good 😊 she’s a young girl with a friendly mannerism. Shave ice was delicious 😋
ilan unea
If I could give 0 stars I would !!!
What an absolute joke of a business. The store claims to be open from 12 to 6pm, but apparently they just decide to shut down completely at 1pm for a full hour-long lunch break. Not a “back in 5” situation—fully closed, door locked. If you’re only open six hours a day, maybe don’t disappear for one of them?
This is ridiculous she looked at us holding a cup of noodles through locked door and said I AM ON LUNCH 😣.
I asked her to call the owner because it’s not acceptable, so she did let me talk to her manager.
When I finally spoke to the manager, their response was even more ridiculous: “It’s normal for us to close for lunch.” Seriously? That’s your customer service strategy? Close your entire business in the middle of the day and act like that’s totally fine? News flash: it’s not. Every other food place manages to serve customers and let employees eat without locking customers out.
If your staff can’t be bothered to work a six-hour shift without shutting the place down, maybe you shouldn’t be running a business at all. Save yourself the frustration and go literally anywhere else. This place clearly doesn’t want your business
liana unea
Really disappointing experience. We showed up at Uncle’s Shaved Ice at 1pm—an hour after their posted opening time—but the doors were locked. After knocking, a girl finally came to the door and told us, “I’m on lunch, I will not serve you,” and walked off. We asked her to call the owner, and she ended up calling the manager instead, who told us that it’s completely normal to keep the door locked and not serve customers during staff lunch—right in the middle of open hours. No sign, no heads-up, no apology. Honestly, not the way to treat customers. We didn’t even get to try the place and honestly didn’t want to after knowing how they run the place. The owner should be ashamed this is who they’re hiring!
Travis
Definitely not the best shaved ice on Kauai. Not even top 5, the flavors seem good, but they skimp on syrup so it's just bland ice after the outer layer.
Toni F
Eh, nothing special and expensive for what it is.. it's just a snowcone. Don't waste your time or money.
les parrett
I have had many shave ice on Maui. They are very good. This was not good. Rootbeer was not very flavorful, grape only mildly better, tigersblood was only good flavor. The floor was extremely sticky, to the point my slippa was stuck to the floor. I almost walked out of it due to it not coming loose, this was in several places on the floor. No one was in the shop before we came in, maybe they could mop up the mess. Some reviews say best on island, I hope not, very disappointed with my first shave ice
bright villamor
Delicious shave ice, service very good!
May Lee
Had nice shaved ice in Maui so decided to stop here. Ordered its Island Nectar. Unfortunately, it was very disappointing. Ice was coarsely shaved and loosely piled in a bowl. It started melting and dripping in about 2min, made a big mess. nothing impressive on the flavor either.
Jack Merrill
Far from the best shave ice on the island. I’d reccomend Joe Joes (or really any other place)
The shaved ice here had plenty of flavor, it was an amazing experience with the family, to eat shaved ice quickly then head to the coffee plantation.
Kid-friendliness: Great place to hang out with your kids and get shaved ice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice
Ben Alexa
We stopped by on vacation and this is hands down the best shaved ice on the island. I’ve had Jojo’s shaved ice but it cannot touch the level of quality, taste, and customer service as Uncle’s.
If you are in the area and have a sweet tooth then do yourself a favor and stop by here.
Great size and flavor!
Aloha
I can’t believe they are still opened for business the reviews wow ..
My sister and me got some shave ice only thing the ice wasn’t packed like it should have been she said she’s running out of ice and it would take 15 minutes for new ice she said she can probably make one but she end up making 2 it was 15 minutes no new ice .. our shave ice melted so fast I know it gets humid out but I’ve had Plenty of shave ice it don’t melt that fast.
Customer Service was good 😊 she’s a young girl with a friendly mannerism.
Shave ice was delicious 😋
If I could give 0 stars I would !!!
What an absolute joke of a business. The store claims to be open from 12 to 6pm, but apparently they just decide to shut down completely at 1pm for a full hour-long lunch break. Not a “back in 5” situation—fully closed, door locked. If you’re only open six hours a day, maybe don’t disappear for one of them?
This is ridiculous she looked at us holding a cup of noodles through locked door and said I AM ON LUNCH 😣.
I asked her to call the owner because it’s not acceptable, so she did let me talk to her manager.
When I finally spoke to the manager, their response was even more ridiculous: “It’s normal for us to close for lunch.” Seriously? That’s your customer service strategy? Close your entire business in the middle of the day and act like that’s totally fine? News flash: it’s not. Every other food place manages to serve customers and let employees eat without locking customers out.
If your staff can’t be bothered to work a six-hour shift without shutting the place down, maybe you shouldn’t be running a business at all. Save yourself the frustration and go literally anywhere else. This place clearly doesn’t want your business
Really disappointing experience. We showed up at Uncle’s Shaved Ice at 1pm—an hour after their posted opening time—but the doors were locked. After knocking, a girl finally came to the door and told us, “I’m on lunch, I will not serve you,” and walked off. We asked her to call the owner, and she ended up calling the manager instead, who told us that it’s completely normal to keep the door locked and not serve customers during staff lunch—right in the middle of open hours. No sign, no heads-up, no apology. Honestly, not the way to treat customers. We didn’t even get to try the place and honestly didn’t want to after knowing how they run the place. The owner should be ashamed this is who they’re hiring!
Definitely not the best shaved ice on Kauai. Not even top 5, the flavors seem good, but they skimp on syrup so it's just bland ice after the outer layer.
Eh, nothing special and expensive for what it is.. it's just a snowcone. Don't waste your time or money.
I have had many shave ice on Maui. They are very good. This was not good. Rootbeer was not very flavorful, grape only mildly better, tigersblood was only good flavor. The floor was extremely sticky, to the point my slippa was stuck to the floor. I almost walked out of it due to it not coming loose, this was in several places on the floor. No one was in the shop before we came in, maybe they could mop up the mess. Some reviews say best on island, I hope not, very disappointed with my first shave ice
Delicious shave ice, service very good!
Had nice shaved ice in Maui so decided to stop here. Ordered its Island Nectar. Unfortunately, it was very disappointing. Ice was coarsely shaved and loosely piled in a bowl. It started melting and dripping in about 2min, made a big mess. nothing impressive on the flavor either.
Far from the best shave ice on the island. I’d reccomend Joe Joes (or really any other place)
Restaurantji Recommends
One of the best shave ice we had on our visit to the islands. Great flavors and the ice cream ratio was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice, Macadamia Nut Ice Cream
The shaved ice here had plenty of flavor, it was an amazing experience with the family, to eat shaved ice quickly then head to the coffee plantation.
Kid-friendliness: Great place to hang out with your kids and get shaved ice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaved Ice
We stopped by on vacation and this is hands down the best shaved ice on the island. I’ve had Jojo’s shaved ice but it cannot touch the level of quality, taste, and customer service as Uncle’s.
If you are in the area and have a sweet tooth then do yourself a favor and stop by here.
Will be stopping by everyday of vacation
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Honey Toast, Rainbow Shave Ice, Shaved Ice, Macadamia Nut Ice Cream
The ice cream was old and slimy. The syrups tasted cheap. Save your money and get some Wailua Shave Ice. We paid $24 for two. Instant buyer’s remorse.
Atmosphere: 1
Food: 2
Service: 3
Normal lol
Atmosphere: 3
Food: 3
Service: 3
Loading...