The lady this morning was sick& even she has mask she was coughing through the donuts being pack& didn’t even put tape to seal the dozen donuts(which definitely made my order cane off the box as soon as i put them in my car because not sealed properly).She was just there because i feel like she needed a job.the customer service is definitely lacking. I understand they are understaff as stated in the shop but i don’t think the standards of dunkin donuts should be as low as this.
Atmosphere: 3
Food: 1
Service: 1
Brandee Yuen
The staff wasn't so friendly upon entering in store had to use the kiosk for service. It was small and tight but quick to serve items.
Be aware they are severely short staffed so you may have to walk i to the store to get your order instead of using the drive thru.
Atmosphere: 5
Food: 5
Service: 4
ヤマハツ
The workers are kind & friendly! When I had went, it seemed they were understaffed at the time & were stressed but it’s to be expected! They gave me excellent service & my drink was made correctly even in their situation!
Atmosphere: 5
Food: 5
Service: 5
Kama'aina Girl
Went thru' the drive thru'. Service was cheerful and efficient!
Atmosphere: 5
Food: 4
Service: 5
Cindy Busch
I love Dunkin their donuts, drinks and sandwiches are always good. It’s seems tho this particular location always has an issue with customizing my order. It’s usually the same woman in the morning and everytime she is here my order is not customized correctly. Other times when other ppl have made my food my order was correct. It’s a bit of an attitude from this one lady always, it’s so unfortunate. I like coming here but I know she won’t care about fulfilling my small accommodations. I don’t even want to correct her in the moment because I’m afraid she will do something malicious to my food out of spite. Plus I come here often I don’t want to get poisoned lol smh so I look at my receipt and notice there are bad reviews with this same name from years ago, this is crazy. Like how is she even still working here??? We all keep saying the same thing 🤔 She is rude and clearly hates working here. No good customer service and she was mean to a new hire today but he was nice to me. Other staff has always been nice even if something was off with my order. It’s exhausting at this point I made time for this review even tho I know it’ll get over looked smh gotta go buy Dunkin drinks at grocery store now and just make my own no more wasting money all because of poor customer service. 👎 all I asked for was extra milk in my latte and crispy bacon
Food: 2
Service: 1
Erica Cogdell
This location is always so inconsistent, and if asked to remake a drink they jusy pour more into the incorrect drink instead of remaking. I go out of my way to the mall location.
Atmosphere: 1
Food: 1
Service: 2
Melanie M Kusaka-Milho
Ordered 6 donuts- 3 glazed; 2 blueberry and a strawberry frosted. Also, a strawberry dragon fruit drink. The drink was good. However, the girl who took my order did not hear my order correctly. Instead of three glazed I got two and three blueberry. (I was sad, but my husband was happy.) Did order a puppy cup 🐶
Note: If you want soft donuts - need to get them in the AM. By the evening they can be a bit on the hard/dry side based on my past purchases.
Atmosphere: 5
Food: 5
Service: 4
Luke Awesome
The girl at the drive thru was immature. No respect and decency with the way she interacted . She didn't give me a straw for my ice coffee. I ordered a dozen of blueberry donuts. The donuts were so saggy and old. I pick up one from the box just by using my two fingers. The donut broke by pieces and it fell off my hands . Poor service and the food.
Courtney G
This is the result of the girl working drive thru this morning. I asked for 2 lemon filled and she kept trying to correct me and say I must mean vanilla filled. I said it has lemon gel inside not white cream. She finally brought the correct item. I get to work and you can tell she jammed her fingers in.
Refused to take cash!! Too busy to take cash, cards only!! Won’t be back
Kurisutofarii Konri
Others are too sweet. Like, insta diabetus. Dough, and flavor has got to be dunkinicity. Plus they have coffee if you need a caff fix. (Not silly extravagant coffee.)
Tracy Nicole
Excellent coffee in
Atmosphere: 5
Food: 5
Service: 5
Genki Sushi
Donuts were hard, coffee tasted inconsistent. Same order… sometimes it’s bitter, sometimes it’s sweet. Staff were nice though! Hence the 3 stars.
The lady this morning was sick& even she has mask she was coughing through the donuts being pack& didn’t even put tape to seal the dozen donuts(which definitely made my order cane off the box as soon as i put them in my car because not sealed properly).She was just there because i feel like she needed a job.the customer service is definitely lacking. I understand they are understaff as stated in the shop but i don’t think the standards of dunkin donuts should be as low as this.
Atmosphere: 3
Food: 1
Service: 1
The staff wasn't so friendly upon entering in store had to use the kiosk for service. It was small and tight but quick to serve items.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Doughnut, Assorted Half Dozen or Dozen Donuts, Iced Macchiato
Be aware they are severely short staffed so you may have to walk i to the store to get your order instead of using the drive thru.
Atmosphere: 5
Food: 5
Service: 4
The workers are kind & friendly! When I had went, it seemed they were understaffed at the time & were stressed but it’s to be expected!
They gave me excellent service & my drink was made correctly even in their situation!
Atmosphere: 5
Food: 5
Service: 5
Went thru' the drive thru'. Service was cheerful and efficient!
Atmosphere: 5
Food: 4
Service: 5
I love Dunkin their donuts, drinks and sandwiches are always good. It’s seems tho this particular location always has an issue with customizing my order. It’s usually the same woman in the morning and everytime she is here my order is not customized correctly. Other times when other ppl have made my food my order was correct. It’s a bit of an attitude from this one lady always, it’s so unfortunate. I like coming here but I know she won’t care about fulfilling my small accommodations. I don’t even want to correct her in the moment because I’m afraid she will do something malicious to my food out of spite. Plus I come here often I don’t want to get poisoned lol smh so I look at my receipt and notice there are bad reviews with this same name from years ago, this is crazy. Like how is she even still working here??? We all keep saying the same thing 🤔 She is rude and clearly hates working here. No good customer service and she was mean to a new hire today but he was nice to me. Other staff has always been nice even if something was off with my order. It’s exhausting at this point I made time for this review even tho I know it’ll get over looked smh gotta go buy Dunkin drinks at grocery store now and just make my own no more wasting money all because of poor customer service. 👎 all I asked for was extra milk in my latte and crispy bacon
Food: 2
Service: 1
This location is always so inconsistent, and if asked to remake a drink they jusy pour more into the incorrect drink instead of remaking. I go out of my way to the mall location.
Atmosphere: 1
Food: 1
Service: 2
Ordered 6 donuts- 3 glazed; 2 blueberry and a strawberry frosted. Also, a strawberry dragon fruit drink. The drink was good. However, the girl who took my order did not hear my order correctly. Instead of three glazed I got two and three blueberry. (I was sad, but my husband was happy.) Did order a puppy cup 🐶
Note: If you want soft donuts - need to get them in the AM. By the evening they can be a bit on the hard/dry side based on my past purchases.
Atmosphere: 5
Food: 5
Service: 4
The girl at the drive thru was immature. No respect and decency with the way she interacted . She didn't give me a straw for my ice coffee. I ordered a dozen of blueberry donuts. The donuts were so saggy and old. I pick up one from the box just by using my two fingers. The donut broke by pieces and it fell off my hands . Poor service and the food.
This is the result of the girl working drive thru this morning. I asked for 2 lemon filled and she kept trying to correct me and say I must mean vanilla filled. I said it has lemon gel inside not white cream. She finally brought the correct item. I get to work and you can tell she jammed her fingers in.
Restaurantji Recommends
No restroom for customers
Refused to take cash!! Too busy to take cash, cards only!! Won’t be back
Others are too sweet. Like, insta diabetus. Dough, and flavor has got to be dunkinicity. Plus they have coffee if you need a caff fix. (Not silly extravagant coffee.)
Excellent coffee in
Atmosphere: 5
Food: 5
Service: 5
Donuts were hard, coffee tasted inconsistent. Same order… sometimes it’s bitter, sometimes it’s sweet. Staff were nice though! Hence the 3 stars.
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