For some reason, I was treated rudely by the same staff person for absolutely no reason I can think of. Others , seemed to be treated more nicely by her. I am quite confused about this. The food was great. Portions a plenty.
Chip T
L&L is excellent. We have gone twice, once to hit a dinner and then the next morning for loco moco. Proces are fine, atmosphere is typical, customer service is very personal and friendly. Great staff.
Rin
As people say tons of food portion, but the cashier is bad, rude, impatient. She's pressuring and trying to be fast. Never coming back here.
Juna Kun
short lady with glasses needs to train more about her customer service.. not only us she's being rude to but while we enjoy our food we notice she did the same thing to other customers.. that girl needs to fire already bc you see mostly your reviews are talking about her.. the food was good and clean place but her is not okay she's a 0 out of 10 customer service .. im positive there's more negative comment you will get if she dont that . Mahalo 🤙
Chamorrita M
We ordered Mochi chicken but when we got our plate it was totally different. Cashier kept trying to reassure us about the Mochi Chicken but when we showed her our plate it looked like Regular Minute Chicken. she said that mochi chicken looks like that and she has been serving it like that for 18 years.We had no clue what it was. The chicken tasted horrible. They were lazy and did not help us any way. She was even ignoring us when we were trying to come up to her at the counter. Don’t not recommend ordering here
Rachel Ganotisi
FOOD was good but the CASHIER is so RUDE. the way she was taking orders was very rude. She was raising her voice to customers. Maybe get another cashier that’s welcoming instead of this little asian girl with the glasses. NEVER COMING BACK HERE.
Anne Ganotisi
I seen a lot of reviews about this lil girl with the glasses from years ago and I’m surprised she’s not fired yet?!
We told her we not ready to order yet and she keeps pressuring us. She’s slamming the chairs and cabinets, being rude, and giving negative vibes! I no like comeback here nomo, service is trash! L&L, ik you can do better than this! All your other locations are good, just not this!
Nohe
‼️The food portion size is good and it tastes good. But my complaint is with the cashier. I wasn't sure what to order, and she kept pressuring me. Even though there weren't any other customers waiting, she was rude. I don't want that kind of service, since she's not going to give me free food. They need to improve the way they talk to customers.!! I never come back here .
William Vasconcellos
The chicken katsu plate I ordered was horrible the chicken was overcooked looked old to me as it was not hot like it was leftovers the color of the katsu looked burnt and hard to chew
Short lady with glasses was super mean and rude that it made me not want to go there again, idc how good the food is
Atmosphere: 1
Service: 1
MICAH AWEAU
Very friendly people and it takes about 10-15mins for your order which is pretty normal. But great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Gabriella Drew
Service experience was very uncomfortable. Site states restaurant's business of operations end at 10pm. We arrived to order at 9:30pm. As soon as we completed our ordering only to be interrupted by the front person saying "take out only okay." I proceeded to make the drinks at the drink fountain disregarding the tone we received. To deescalate any misunderstandings I asked for a towel to clean a drop of soda by the fountain. She then proceeds to gather paper towels from the bathroom and wipe the entire fountain counter. Then grabs my drink and empties it's contents into the garbage to tell me "you put too much inside, you can use another lid. From then on I got the impression that we definitely were not welcomed. She then prepares the bag and states she will not give us any forks. We stand silently and wait for our food to be cooked. Once the plates were assembled I noticed she left just two plastic knives in the bag and plops in on the counter. I grab the bag and tie the end and carry out or food. While leaving the entire crew were behind us leaving at the same time after us to close the store. At that time it was 9:45 PM. I fully understand that we came at time of closing although we definitely did not deserve the worst treatment. They could have stated the kitchen is closed as soon as we entered. Take back from this experience is this will be the most last resort L&L restaurant we will chose from now on. Very disappointed.
Atmosphere: 1
Service: 1
Bixby Ho
Very mean employees!
Atmosphere: 1
Food: 2
Service: 1
Blxss3d
Food is very good the petite asian girl with the glasses and skinny belt is very sexy
Dietary restrictions: Food is good just order what you can eat simple
For some reason, I was treated rudely by the same staff person for absolutely no reason I can think of. Others , seemed to be treated more nicely by her. I am quite confused about this. The food was great. Portions a plenty.
L&L is excellent. We have gone twice, once to hit a dinner and then the next morning for loco moco. Proces are fine, atmosphere is typical, customer service is very personal and friendly. Great staff.
As people say tons of food portion, but the cashier is bad, rude, impatient. She's pressuring and trying to be fast. Never coming back here.
short lady with glasses needs to train more about her customer service.. not only us she's being rude to but while we enjoy our food we notice she did the same thing to other customers.. that girl needs to fire already bc you see mostly your reviews are talking about her.. the food was good and clean place but her is not okay she's a 0 out of 10 customer service .. im positive there's more negative comment you will get if she dont that . Mahalo 🤙
We ordered Mochi chicken but when we got our plate it was totally different. Cashier kept trying to reassure us about the Mochi Chicken but when we showed her our plate it looked like Regular Minute Chicken. she said that mochi chicken looks like that and she has been serving it like that for 18 years.We had no clue what it was. The chicken tasted horrible. They were lazy and did not help us any way. She was even ignoring us when we were trying to come up to her at the counter. Don’t not recommend ordering here
FOOD was good but the CASHIER is so RUDE. the way she was taking orders was very rude. She was raising her voice to customers. Maybe get another cashier that’s welcoming instead of this little asian girl with the glasses. NEVER COMING BACK HERE.
I seen a lot of reviews about this lil girl with the glasses from years ago and I’m surprised she’s not fired yet?!
We told her we not ready to order yet and she keeps pressuring us. She’s slamming the chairs and cabinets, being rude, and giving negative vibes! I no like comeback here nomo, service is trash! L&L, ik you can do better than this! All your other locations are good, just not this!
‼️The food portion size is good and it tastes good. But my complaint is with the cashier.
I wasn't sure what to order, and she kept pressuring me. Even though there weren't any other customers waiting, she was rude. I don't want that kind of service, since she's not going to give me free food. They need to improve the way they talk to customers.!! I never come back here .
The chicken katsu plate I ordered was horrible the chicken was overcooked looked old to me as it was not hot like it was leftovers the color of the katsu looked burnt and hard to chew
Not the friendly-ness
Restaurantji Recommends
Short lady with glasses was super mean and rude that it made me not want to go there again, idc how good the food is
Atmosphere: 1
Service: 1
Very friendly people and it takes about 10-15mins for your order which is pretty normal. But great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Service experience was very uncomfortable. Site states restaurant's business of operations end at 10pm. We arrived to order at 9:30pm. As soon as we completed our ordering only to be interrupted by the front person saying "take out only okay." I proceeded to make the drinks at the drink fountain disregarding the tone we received. To deescalate any misunderstandings I asked for a towel to clean a drop of soda by the fountain. She then proceeds to gather paper towels from the bathroom and wipe the entire fountain counter. Then grabs my drink and empties it's contents into the garbage to tell me "you put too much inside, you can use another lid. From then on I got the impression that we definitely were not welcomed. She then prepares the bag and states she will not give us any forks. We stand silently and wait for our food to be cooked. Once the plates were assembled I noticed she left just two plastic knives in the bag and plops in on the counter. I grab the bag and tie the end and carry out or food. While leaving the entire crew were behind us leaving at the same time after us to close the store. At that time it was 9:45 PM. I fully understand that we came at time of closing although we definitely did not deserve the worst treatment. They could have stated the kitchen is closed as soon as we entered. Take back from this experience is this will be the most last resort L&L restaurant we will chose from now on. Very disappointed.
Atmosphere: 1
Service: 1
Very mean employees!
Atmosphere: 1
Food: 2
Service: 1
Food is very good the petite asian girl with the glasses and skinny belt is very sexy
Dietary restrictions: Food is good just order what you can eat simple
Atmosphere: 5
Food: 5
Service: 5
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