The Coffee Bean & Tea Leaf Pearl City

Matcha frappe is better than competitors!!

Atmosphere: 4

Food: 4

Service: 4

They Never have anything

Atmosphere: 1

Food: 1

Service: 1

Slow...20 minutes to wait for 3 drinks and to warm up a muffin and a croissant.

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Muffin

Terrible service. Terrible quality of food. The male in the pink shirt who took my order was very distracted and I had to repeat my order to him 5x for two drinks. They were out of bagels so I got a croissant sand-which and asked for it to be toasted…. It was cold when I took a bite. Same male is the one who warmed my items up. I asked for a bag after getting my drinks and the two females working the drive thru ignored me…. I walked to my car and from the car saw the male who helped me was vaping on the side of the building. Explains why he was distracted. He was pressed to be able to take a smoke rather than provide great service.

Atmosphere: 2

Food: 1

Service: 1

Their AC is currently broken, barista had no idea I'd been standing there waiting for a few mins, or she knew and ignored me. Another barista had walked out from the back area, didn't acknowledge me standing there. There was maybe 1 person that was in the drive thru when I arrived so not busy enough to not be able to acknowledge customers. Will not return to this location.

Atmosphere: 1

Food: 1

Service: 1

Thanks for the matcha cc ice blend all the time. It helps to get my morning started great

Atmosphere: 5

Food: 5

Service: 5

This is the kind of vibes you wanna have when you get coffee, tea and everything in between. The atmosphere is chill, the layout is spacious and the theme of coffee just resonates alongside the cosy scent of caffeine, chocolate and beans.

Atmosphere: 5

Food: 5

Service: 5

8:43PM They said they were closed. They do not have a last order time written anywhere. If the store hour is until 9, I would expect them to take order until 9 and say only take out available.

Atmosphere: 1

Food: 1

Service: 1

Long wait in the drive thru. Ordered a hot latte and it was barely lukewarm.

Arrived here at 8:25pm only to find the doors are locked. The sign clearly says they close a 9pm. Not spending my money here anymore. I’d rather go Starbucks.

Atmosphere: 1

Service: 1

This is the worst run Coffee Bean & Tea Leaf out there. Out of everything (for literal months) & the barista's laugh about it. No food and if they have what you want, the toaster has been out since March. Don't mind the homeless taking up all the seating outside either. Clearly going out of business & well deserved.

Customer service: ⭐️
Location: ⭐️
Drive thru: ⭐️ ⭐️

Atmosphere: 1

Food: 1

Service: 2

They suck, the staff is awful and regional manager and day manager Aaron are the worst managers that I've ever seen, they are rude and obnoxious and customer service with these two are the pits and also a guy name Tony, no Veteran should ever come here and the main office no care cause they are still there, Starbucks Pearl City is the better one to go-to, the staff is awesome and they go out of there way to help their customers, not coming to Coffee Bean ever again!! This was from 5 yrs ago.......

It is loud with a cacophony of different sources of music, it is dirty, and there are no accessible cup sleeves, napkins to clean the table with or warning that you might burn your hand holding your drink or have no wifi to work. Worst choice in a while...I can't comment on the food. Horrible atmosphere, and I suppose best used for the drive-through only.

Atmosphere: 1

Food: 3

Service: 1

This place has gone downhill immensely.

Atmosphere: 1

Food: 1

Service: 1

Wheelchair accessibility: It’s accessible but not much if there is a lot if cars in drive through

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Lychee Tea & Avocado Toast, Avocado Toast