I ordered 2 extra crispy chicken breasts through the app. I get there they give me my order and wish me a good day. I get to the car and it's thighs not breasts. I go in and tell them my order is wrong and they tell me they don't have any extra crispy breasts. This is the 2nd time this has happened to me at this location, and both times they did not tell me they were out of breasts, just gave me the wrong order and sent me off, like they are hoping I don't notice. They did give me 2 extra thighs to make up for it but how does this happen repeatedly only at this location? I've had problems with them mixing up white and dark meat, giving me the wrong number of chicken, or when the app says the order is ready I get there and am told it will be another 15 mins.
Atmosphere: 5
Food: 1
Service: 1
Carlos Mendez
I’m so sad I didn’t give zero stars I asked her to give me a minute to see what I wanted. She’s like why did you just go to the drive-through? Sorry I hate to say I’m in customer service and we do not act like that.
Atmosphere: 1
Food: 1
Service: 1
Janelle Kaai
Customer service here was helpful, however the food here didn't taste like the franchised famous original recipe. Got home to find our biscuits were undercooked or sticky not flaky and smashed. Girl at the window was fine, I think the cooks or management could be ripping off ingredients or cutting corners with the recipe..otherwise it's a corporate issue. Also we ordered a very costly 16piece bucket which was supposed to be a mixture of thighs breats drumsticks and wings. What we got was like 4 backs bone you know the one with little meat and there the liver in it? Well we got 4 of those and the rest were drumsticks! And they weren't evenly and thoroughly coated lots of uncoated spaces to top it off it was under cooked. Just barely cooked enough to serve. Was still pink and blood barely dried up. I ended dumping it eating biscuits and whatever leftovers there was. For $60something bucks! I felt ripped off and writing about it is pissing me off all over again. The two stars is solely for the girl at the window. I felt she did her job well done. As for anywhere or everyone else the at this KFC. I have no more words. Let's just say it's a corporate level thing. Although I've never had a bad experience at Nanakuli KFC. Which is where I originally placed my order but the bf of course wanted to pass it and pick me up first. All in all I ended up blaming him! Lol!
Atmosphere: 2
Service: 2
Miguel Washington
Kfc is kfc. Its constant and you just need to get there when they first open because sometimes due to staffing they run out of food or won't have certain items
Atmosphere: 5
Food: 5
Service: 5
Boun Pheng
I love KFC the chicken is my favorite. It's got busy here today. Lunch time I wait a bit I'm not complaining it's worth the wait. I done in. They played music at this location.
Atmosphere: 5
Food: 5
Service: 5
Fumie Masumura
Picked up some take out, was fast and the food and portion was good. Ppl r nice too!
Atmosphere: 5
Food: 5
Service: 5
DazJokahz n Dazzy
Good place to get food
Atmosphere: 4
Food: 4
Service: 4
Hawaiian Kawelo
I decided to use the app for the first time. I ordered when I was in Kapolei. I drove in expecting maybe less than a 10 minute wait since I called and was told my food was dropped and will be ready in 20 minutes. Well it wasn’t ready. I’m here and they are telling me another 25-30 minute wait. If you can’t math that’s 45 to over an hour wait for our damn food. We literally used our last money to pay for this meal and it’s already deducted from our account!!!!! This location is losing so damn much money. Just sitting here I seen 5 cars leave because they don’t have freakin chicken. It’s the one thing they specialize in. Like pizza hut with no pizza!!!This isn’t the first time this has happened. What’s going on? Makaha is better but the app didn’t give me that location as an option. We should have been given gift cards for the inconvenience or a partial refund for wasting my damn time.
Atmosphere: 1
Food: 1
Service: 1
Jared Wynne Padron
Nice crew, but dated facilities. They are using the drive-thru cashier to accommodate customers dining in. It was so hot inside it had no AC, I wanted to eat inside but I just ate outside under the bus stop shade instead it was more cooler. I guess KFC Waianae is for people who drive-thru only, just like any other fast-food restaurants in the area.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich
Tom
A miracle in the Christmas! We drove about an hour to find an opening restaurant and here it is!
Alex the dummy shorted us a piece of chicken. Then added no straws. Moral of the story please thoroughly check you order before you drive away from these clowns
Spammy1
Awesome place to dine in and drive thru etc...
Parking: About 10 parking stalls.
Kid-friendliness: It's comfortable and dine in too.
Wheelchair accessibility: Easy access to enter and exit.
I ordered 2 extra crispy chicken breasts through the app. I get there they give me my order and wish me a good day. I get to the car and it's thighs not breasts. I go in and tell them my order is wrong and they tell me they don't have any extra crispy breasts. This is the 2nd time this has happened to me at this location, and both times they did not tell me they were out of breasts, just gave me the wrong order and sent me off, like they are hoping I don't notice. They did give me 2 extra thighs to make up for it but how does this happen repeatedly only at this location? I've had problems with them mixing up white and dark meat, giving me the wrong number of chicken, or when the app says the order is ready I get there and am told it will be another 15 mins.
Atmosphere: 5
Food: 1
Service: 1
I’m so sad I didn’t give zero stars I asked her to give me a minute to see what I wanted. She’s like why did you just go to the drive-through? Sorry I hate to say I’m in customer service and we do not act like that.
Atmosphere: 1
Food: 1
Service: 1
Customer service here was helpful, however the food here didn't taste like the franchised famous original recipe. Got home to find our biscuits were undercooked or sticky not flaky and smashed. Girl at the window was fine, I think the cooks or management could be ripping off ingredients or cutting corners with the recipe..otherwise it's a corporate issue. Also we ordered a very costly 16piece bucket which was supposed to be a mixture of thighs breats drumsticks and wings. What we got was like 4 backs bone you know the one with little meat and there the liver in it? Well we got 4 of those and the rest were drumsticks! And they weren't evenly and thoroughly coated lots of uncoated spaces to top it off it was under cooked. Just barely cooked enough to serve. Was still pink and blood barely dried up. I ended dumping it eating biscuits and whatever leftovers there was. For $60something bucks! I felt ripped off and writing about it is pissing me off all over again. The two stars is solely for the girl at the window. I felt she did her job well done. As for anywhere or everyone else the at this KFC. I have no more words. Let's just say it's a corporate level thing. Although I've never had a bad experience at Nanakuli KFC. Which is where I originally placed my order but the bf of course wanted to pass it and pick me up first. All in all I ended up blaming him! Lol!
Atmosphere: 2
Service: 2
Kfc is kfc. Its constant and you just need to get there when they first open because sometimes due to staffing they run out of food or won't have certain items
Atmosphere: 5
Food: 5
Service: 5
I love KFC the chicken is my favorite. It's got busy here today. Lunch time I wait a bit I'm not complaining it's worth the wait. I done in. They played music at this location.
Atmosphere: 5
Food: 5
Service: 5
Picked up some take out, was fast and the food and portion was good. Ppl r nice too!
Atmosphere: 5
Food: 5
Service: 5
Good place to get food
Atmosphere: 4
Food: 4
Service: 4
I decided to use the app for the first time. I ordered when I was in Kapolei. I drove in expecting maybe less than a 10 minute wait since I called and was told my food was dropped and will be ready in 20 minutes. Well it wasn’t ready. I’m here and they are telling me another 25-30 minute wait. If you can’t math that’s 45 to over an hour wait for our damn food. We literally used our last money to pay for this meal and it’s already deducted from our account!!!!! This location is losing so damn much money. Just sitting here I seen 5 cars leave because they don’t have freakin chicken. It’s the one thing they specialize in. Like pizza hut with no pizza!!!This isn’t the first time this has happened. What’s going on? Makaha is better but the app didn’t give me that location as an option. We should have been given gift cards for the inconvenience or a partial refund for wasting my damn time.
Atmosphere: 1
Food: 1
Service: 1
Nice crew, but dated facilities. They are using the drive-thru cashier to accommodate customers dining in. It was so hot inside it had no AC, I wanted to eat inside but I just ate outside under the bus stop shade instead it was more cooler. I guess KFC Waianae is for people who drive-thru only, just like any other fast-food restaurants in the area.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich
A miracle in the Christmas! We drove about an hour to find an opening restaurant and here it is!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Restaurantji Recommends
Alex the dummy shorted us a piece of chicken. Then added no straws. Moral of the story please thoroughly check you order before you drive away from these clowns
Awesome place to dine in and drive thru etc...
Parking: About 10 parking stalls.
Kid-friendliness: It's comfortable and dine in too.
Wheelchair accessibility: Easy access to enter and exit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Tenders
Awesome place to dine in and drive thru etc...
Kid-friendliness: It's comfortable and dine in too.
Parking: About 10 parking stalls.
Wheelchair accessibility: Easy access to enter and exit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Tenders
Great KFC. Everyone does a great job. Mahalo
Atmosphere: 5
Food: 5
Service: 5
Food delish CS excellent
Kid-friendliness: No patience for small kids
Parking: Drive thru or hcap n reg parking free
Wheelchair accessibility: Diffently
Atmosphere: 4
Food: 5
Service: 5
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