took my money and when i show up its closed. difficult to get refund.
Atmosphere: 1
Food: 1
Service: 1
Rob Rule
Not fair one lady was working alone. Insane
Atmosphere: 3
Food: 2
Service: 4
Steven Lewter
This location specifically is AWFUL - I work overnight so I frequent it because it's the only thing open. The issue is they will randomly close without turning off the app. You place an online order and then get there and its closed. The kicker is there is no way to get your refund through the app. Even worse the employees are there but say there is nothing they can do but still refuse to refund your money. this has happened at least four times. The last time this happened they told me to drive to a different location miles away to pick up my food. I never got my refund even after submitting both a help ticket through the app AND a survey through the app about this. No response. Had to file a charge back with my credit card. At this point I avoid this location all together. They will steal your money and laugh all the way to the bank.
Atmosphere: 1
Food: 3
Service: 1
Maui World Travelers
For me, this location is out of the way except for when I'm at work. It's a fairly newish store, probably about 15 years old or so, located at the busy intersection of Lower Main & Lower Waiehu Beach Rd. It's a small footprint, clean, with a few indoor tables, and drive thru. Access in & out is easy, parking is minuscule and tight.
Service was friendly, though it took a while for my Ultimate Cheeseburger to be made. But, it was well worth the wait as the burger was nicely prepared and not sloppy at all except for a few ketchup & mustard overflows. The more, the merrier!
FACTS: There are only 3 locations on the rock - This one, Kahului, and Kihei.
JITB has locations in only 19 US states, mostly on the west coast, so we should all be so lucky! Kind of like having an In N Out. Just kidding. Nothing can compare to I&O! But imagine going to Boston, New York or Pennsylvania and having no JITB option? Shocking, but true LOL.
Atmosphere: 4
Food: 4
Service: 4
Daniel Munoz
Garbage no go
Gabriella Somerville
The staff is always great and hard working. I did let the employee know that if it takes 40 minutes for a mobile order, then you shouldn’t be accepting them. It’s not fair to the team members working there. This has been a consistent problem. One time I left after none of the cars moved forward for 27 minutes. This was about a month and a half ago. Or two. And it was just for a breakfast sandwich.
And if you don’t have enough staff, you shouldn’t be open and you definitely shouldn’t be accepting more than drive thru and dine in. This just happened a third time tonight. And I meant to tell the sweet employee that she should let management and owner know.
I think the sweet worker was Myrna G.
Atmosphere: 5
Food: 5
Service: 3
Jackie Kenzie
Good food good service bathrooms were blocked off but you could use them if you didn't mind using the men's, the door locked. The restaurant looked sad, three tables and a whole bunch of deconstruction supplies piled high while you ate. Poor place 😞
Atmosphere: 2
Food: 5
Service: 5
Kapena Kahakauwila
Made an online order to pick up from this location. When we went in to pick up our order we saw a sign that said no working grills. Online didnt say anything about no working grill. All we did was ask how we get our refund since the grill isn't working. We was met with attitude and eyes being rolled. What kind of customer service is that.
Atmosphere: 1
Service: 1
fff
Pretty fun location. I think there was bullet holes in one of the windows. One of the doors was locked close with a ratchet strap, and there was a rooster inside
This was the most dirty, worse jack in the box I’ve ever been too. The manager himself didn’t use any gloves and was handling cash, food, boxes and everything else. They have spots for you to sit and eat but have bathrooms blocked off so can’t even wash your hands or use the bathroom. It looks like they never clean the cooking area. Very disappointing. I have never ever seen such disgusting Jack in the box in my life like this.
Atmosphere: 1
Service: 1
Ted Pate
1/2/25. Ordered 12:14. 2 tacos and a jr bacon burger. Got our food at 12:45. Would McDonald's been faster?
Atmosphere: 1
Food: 4
Service: 1
Runemova
Wheelchair accessibility: 2 Placard stalls are available in this parking lot.
took my money and when i show up its closed. difficult to get refund.
Atmosphere: 1
Food: 1
Service: 1
Not fair one lady was working alone. Insane
Atmosphere: 3
Food: 2
Service: 4
This location specifically is AWFUL - I work overnight so I frequent it because it's the only thing open. The issue is they will randomly close without turning off the app. You place an online order and then get there and its closed. The kicker is there is no way to get your refund through the app. Even worse the employees are there but say there is nothing they can do but still refuse to refund your money. this has happened at least four times. The last time this happened they told me to drive to a different location miles away to pick up my food. I never got my refund even after submitting both a help ticket through the app AND a survey through the app about this. No response. Had to file a charge back with my credit card. At this point I avoid this location all together. They will steal your money and laugh all the way to the bank.
Atmosphere: 1
Food: 3
Service: 1
For me, this location is out of the way except for when I'm at work. It's a fairly newish store, probably about 15 years old or so, located at the busy intersection of Lower Main & Lower Waiehu Beach Rd. It's a small footprint, clean, with a few indoor tables, and drive thru. Access in & out is easy, parking is minuscule and tight.
Service was friendly, though it took a while for my Ultimate Cheeseburger to be made. But, it was well worth the wait as the burger was nicely prepared and not sloppy at all except for a few ketchup & mustard overflows. The more, the merrier!
FACTS:
There are only 3 locations on the rock - This one, Kahului, and Kihei.
JITB has locations in only 19 US states, mostly on the west coast, so we should all be so lucky! Kind of like having an In N Out. Just kidding. Nothing can compare to I&O! But imagine going to Boston, New York or Pennsylvania and having no JITB option? Shocking, but true LOL.
Atmosphere: 4
Food: 4
Service: 4
Garbage no go
The staff is always great and hard working. I did let the employee know that if it takes 40 minutes for a mobile order, then you shouldn’t be accepting them. It’s not fair to the team members working there. This has been a consistent problem. One time I left after none of the cars moved forward for 27 minutes. This was about a month and a half ago. Or two. And it was just for a breakfast sandwich.
And if you don’t have enough staff, you shouldn’t be open and you definitely shouldn’t be accepting more than drive thru and dine in. This just happened a third time tonight. And I meant to tell the sweet employee that she should let management and owner know.
I think the sweet worker was Myrna G.
Atmosphere: 5
Food: 5
Service: 3
Good food good service bathrooms were blocked off but you could use them if you didn't mind using the men's, the door locked. The restaurant looked sad, three tables and a whole bunch of deconstruction supplies piled high while you ate. Poor place 😞
Atmosphere: 2
Food: 5
Service: 5
Made an online order to pick up from this location. When we went in to pick up our order we saw a sign that said no working grills. Online didnt say anything about no working grill. All we did was ask how we get our refund since the grill isn't working. We was met with attitude and eyes being rolled. What kind of customer service is that.
Atmosphere: 1
Service: 1
Pretty fun location. I think there was bullet holes in one of the windows. One of the doors was locked close with a ratchet strap, and there was a rooster inside
Atmosphere: 1
Food: 4
Service: 2
Ehh food okay service bunk
Atmosphere: 1
Food: 4
Service: 2
Restaurantji Recommends
This was the most dirty, worse jack in the box I’ve ever been too. The manager himself didn’t use any gloves and was handling cash, food, boxes and everything else. They have spots for you to sit and eat but have bathrooms blocked off so can’t even wash your hands or use the bathroom. It looks like they never clean the cooking area. Very disappointing. I have never ever seen such disgusting Jack in the box in my life like this.
Atmosphere: 1
Service: 1
1/2/25. Ordered 12:14. 2 tacos and a jr bacon burger. Got our food at 12:45. Would McDonald's been faster?
Atmosphere: 1
Food: 4
Service: 1
Wheelchair accessibility: 2 Placard stalls are available in this parking lot.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Curly Fries
Worst ever
Atmosphere: 1
Food: 1
Service: 1
Fast and good prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
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