The Coffee Bean & Tea Leaf Kehalani

We walked in and were not greeted. There was no line. They seemed to be very focused on serving the drive-in window. No one would even look at us. They ignored us for 10 minutes, so we left.

Service: 1

Love The Coffee Bean & Tea Leaf’s blended coffee on a hot day. This location was extremely clean and very spacious. This is my go-to coffee spot after a long flight from California. The perfect way to start your vacation.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

I went to this drive up window for fresh coffee this morning and after waiting in line for over 30 minutes when I finally got to the window, she said she would not take my order. I was supposed to have left my order at the menu further Back, but there was no sign. This was my first time there she was very angry at me and I asked her very nicely if she could just give me two coffees and finally she did, but she grumbled a lot and said her boss would not let her and she should turn me away. So although I would’ve liked to make a nice breakfast order apparently I was very lucky to get two small coffees from her after over 30 minute wait in line

Good coffee good service

I really wish they would enable the app to be utilized in Hawaii, not just for use in the Mainland. Fav is their Ling hi mui lemonade!

Didn’t get food, but drinks are great. The lilikoi iced tea is incredible.

Drove here on my birthday for a free drink. Three ladies were standing there doing absolutely nothing and one of them told me that they are not part of United States program and they will not do the birthday drink for me. I drove here just so I could use it, nowhere it said that I can’t. Apparently they are not participating in the US program. Honestly, could’ve just given me the drink three of them were standing there doing absolutely nothing Very bad experience.

Cute, lots of menu items, and places to sit and enjoy the coffee, tea, and pastries! The matcha latte and lilikoi muffin were very good.

Parking: Shares parking lot with Foodland

Atmosphere: 4

Food: 5

Service: 4

Worst experience in customer service ever. Cashier/Barista (in red, Clifton) doing his thing. The manager (in black, didn't get her name, short stocky lady) working the drive thru. Waited very patiently for the barista to finish. Manager done with her line and comes over but instead of asking me for my order, she goes and asks her friend behind me what she wants and gives it to her for free. Meanwhile barista finishes making the drinks for the customer before me and does what he needs to thinking the manager was helping me. Watching the 2 of them for awhile I finally had to ask if anyone was going to take my order.

I’m writing this from Starbuck’s across the street. I was trying to get a bagel and a coffee. Three of yesterday’s bagels were on display, and I didn’t see what I wanted, which was sesame. The manager gave me a weird answer when I asked if they had anymore in back. Then she walked away. A barista came over and I guess I was taking too long to decide if I wanted a different item and she walked away. Feeling like I was annoying them, I decided to used the restroom. It was clean. thank you. When I came out there was another customer and I got behind her. Then another barista came over and told her “I will be right with you,” and turned her back on us and went to break down some boxes. I felt like the customers are annoying, like luggage, and a low priority here, so I went across the street to Starbucks and got my bagel and coffee.

Atmosphere: 5

Service: 1

Do NOT go here! Unless you like your coffee overly sweet and half made properly. I am not one to write reviews or complain, ever! I work in the hospitality industry and know first thing about F&B service. But this place is a Disgrace. The baristas don’t know what they’re doing. Everytime I get a coffee here they always mess up my order. Iced instead of hot. Or they put a whole cup full of the powdered flavor they use which makes your coffee way too sweet! This time my husband went to get us coffee and he comes back with a regular latte that’s not even a full cup! Literally poured it to be maybe 1/3 of the way full. You’re better off going to Starbucks across the street.

Atmosphere: 3

Food: 1

Service: 1

Love to sit there with my Honey Boy Leonard Tengan.

Atmosphere: 5

We just stopped by for coffee my son always went there but my first time

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Love the menu options and love the coffee! Never tastes burnt or bitter, it's just perfect!

Tasteless latte. I requested it with an extra shot to be sure I would taste the coffee. Definitely they never did it but charged it.

Atmosphere: 2

Food: 1

Service: 2