The Coffee Bean & Tea Leaf Kehalani

Cute, lots of menu items, and places to sit and enjoy the coffee, tea, and pastries! The matcha latte and lilikoi muffin were very good.

Parking: Shares parking lot with Foodland

Atmosphere: 4

Food: 5

Service: 4

Worst experience in customer service ever. Cashier/Barista (in red, Clifton) doing his thing. The manager (in black, didn't get her name, short stocky lady) working the drive thru. Waited very patiently for the barista to finish. Manager done with her line and comes over but instead of asking me for my order, she goes and asks her friend behind me what she wants and gives it to her for free. Meanwhile barista finishes making the drinks for the customer before me and does what he needs to thinking the manager was helping me. Watching the 2 of them for awhile I finally had to ask if anyone was going to take my order.

I’m writing this from Starbuck’s across the street. I was trying to get a bagel and a coffee. Three of yesterday’s bagels were on display, and I didn’t see what I wanted, which was sesame. The manager gave me a weird answer when I asked if they had anymore in back. Then she walked away. A barista came over and I guess I was taking too long to decide if I wanted a different item and she walked away. Feeling like I was annoying them, I decided to used the restroom. It was clean. thank you. When I came out there was another customer and I got behind her. Then another barista came over and told her “I will be right with you,” and turned her back on us and went to break down some boxes. I felt like the customers are annoying, like luggage, and a low priority here, so I went across the street to Starbucks and got my bagel and coffee.

Atmosphere: 5

Service: 1

Do NOT go here! Unless you like your coffee overly sweet and half made properly. I am not one to write reviews or complain, ever! I work in the hospitality industry and know first thing about F&B service. But this place is a Disgrace. The baristas don’t know what they’re doing. Everytime I get a coffee here they always mess up my order. Iced instead of hot. Or they put a whole cup full of the powdered flavor they use which makes your coffee way too sweet! This time my husband went to get us coffee and he comes back with a regular latte that’s not even a full cup! Literally poured it to be maybe 1/3 of the way full. You’re better off going to Starbucks across the street.

Atmosphere: 3

Food: 1

Service: 1

Love to sit there with my Honey Boy Leonard Tengan.

Atmosphere: 5

We just stopped by for coffee my son always went there but my first time

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Love the menu options and love the coffee! Never tastes burnt or bitter, it's just perfect!

Tasteless latte. I requested it with an extra shot to be sure I would taste the coffee. Definitely they never did it but charged it.

Atmosphere: 2

Food: 1

Service: 2

The Coffee Bean & Tea Leaf. I’m not sure what I was expecting but as for my first experience to this location. I’d have to say it was like one of those escape rooms. Excited to try something new just lost in the process. Only because I knew where it was supposedly located based off of google maps. If you go like you’re heading to foodland & drive to the front entrance. Take a right, The Coffee Bean & Tea Leaf is at the end. We were about to park in front when I saw they had a drive through. We almost turned left skipping the ordering part & going straight to pickup window. So instead you have to turn right to loop back into the parking lot to order. Plus it seemed like the speaker had a bad connection since it was difficult to order. Asking for a frozen, blended matcha was heard as an iced matcha. Once we confirmed the frozen blended part she asked if I wanted whipped cream. I said yes & that was the end of the order so we pulled up to the window to pay. I was kind of bummed when I saw the drink. It was in a plain cup with no logo or whipped cream. However the drink itself was delicious. To me it kind of tasted more like a blended vanilla ice cream shake with matcha powder mixed in to give it that delicious flavor I love so much.My next visit will be in store so I can check out the atmosphere & see if there’s anything else I want to try. Plus maybe something my guy might want to try too. Since he is not a matcha fan like myself.Until next time.XOXO,ChelsieFletcher

Service: 4

Love this location !! Folks are always friendly and they aim to please ! Easy access and plenty of parking if you don't use the drive

Atmosphere: 5

Food: 5

Service: 5

Frist time being here, i was charging my electric motorcycle at EV station. I ordered some iced coffee while my bike was charging.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

I'll be back, great service 👍🏽

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Just a great neighborhood type coffee place. Great for meeting others. Staff is great, makes it very comfortable.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Iced Latte

I'll be back, great service ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

I always have a soft spot for the Coffee Bean & Tea Leaf because it’s nostalgic for me. This locations is clean, the staff are friendly, & there’s great customer service. At the time of this review, this particular location has jot adapted the brand’s app & online ordering services. Hope they can get that soon; it would really help customers. :)

Recommended dishes: Iced Latte