McDonald's
3621 Lincoln Way, Ames
(515) 292-5200
Recent Reviews
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It says the lobby closes at 11 but they closed at ten and refused my service. Management was unfair and unreasonable.
The employees working night shift (10/29/25) deserve a raise for hooking me up with this cookies + ice cream combo for free! The nicest staff too, I have interacted with them before and they are extremely polite. I never leave a review but they deserve it!
Atmosphere: 5
Food: 5
Service: 5
Management needs to be reviewed! In my three visits the food was luke warm. The buns are hard and old. There preparation looks like a two year old put it together. What happened to taking pride in your job.and what happened to customer service? Corporate has no issues raising prices. And they have shown they will hire anyone off the streets to serve there food. I will not be back to any McDonald's anytime soon. There are plenty of fast food chains that take pride in serving great food and service. Obviously McDonald's has lost that!!
Atmosphere: 1
Food: 1
Service: 1
So the service was okay. People seemed nice as well. I have two problems with this establishment. First of all I brought my family and was expecting an inviting atmosphere. Instead I had to endure the most awkward and scary meal of my life. A young man decided to sit next to us and stare at me and my family disturbingly. He asked us if we study at the library multiple times and even called my youngest child unemployable due to their dream of being an astronaut. This to say the least was unacceptable and an employee should’ve stepped in. And got a regular when I ordered a sweet tea. Third time this has happened.
very long service and they don’t have mcflurry, also service took forever
Atmosphere: 1
Food: 1
Service: 1
My fries were completely forgotten then once I finally got them they were cold They changed my order were out of grimace shakes and refused to make my son an adult happy meal
Atmosphere: 4
Food: 1
Service: 2
Got charged twice and got my order wrong. Called directly to ask for help and was hung up on with no answer given.
Atmosphere: 1
Food: 2
Service: 1
Paid for a quarter pounder and got a regular burger patty.
Atmosphere: 2
Food: 2
Service: 2
Great customer service here. Thank you so much! I really appreciate the friendly staff. Brightened my day.
Atmosphere: 5
Food: 5
Service: 5
Staff was rude. And waited 30 minutes for our curbside order. Food was as expected and all their though
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Good service, keep it up 😉
Atmosphere: 5
Food: 5
Service: 5
Most utterly slow McDonald's in Iowa. You can honestly be served at a sit down restaurant faster. Consistently slower than molasses on a sub zero day.
Atmosphere: 2
Food: 3
Service: 1
Nice customer service and good food
Atmosphere: 5
Food: 5
Service: 5
Food at this location is not like others, where you not only get more in each serving but also flavor is tastier. Do not expect to enjoy your burguer if you buy here
Atmosphere: 2
Food: 1
Service: 3
One of the best I've been in. Staff is friendly, restaurant is clean, bathrooms are clean. Food is always hot and fresh and they get your order right.
Atmosphere: 5
Food: 5
Service: 5
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