Watched worker sneeze in hands, go blower his nose in napkin, now the whole time in kitchen, throw napkin away and never washed his hands!!!! No gloves handling food! So gross on all levels! Hard rock music blaring while trying to eat! Terrible! Will not ever come back! Unsanitary!
Atmosphere: 1
Food: 2
Service: 1
Christina
I placed a complex order and they got everything right. Very fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Club
Anthony O'Dugan
You are better off eating gas station roller grill. Don't waste your time or money. Also, JJ corporate has canned responses and the local establishment didn't care when we called.
Atmosphere: 1
Food: 1
Service: 1
Jade Thomas
Drive thru took forever and they got the order wrong. Bread was stale
Atmosphere: 1
Food: 1
Service: 1
Cameron D
I spend money here every often have received horrible service on my orders. This sub way well over $18 and didn’t get half of the ingredients that go with it (pickles, mayo, lettuce, oregano, vinegar, etc). This isn’t the first time either. Not what I expect when I tip highly every time too.
Atmosphere: 1
Food: 1
Service: 1
Haleigh James
I had an issue with my order in the app and immediately tried to call and cancel. Jimmy John’s customer service didn’t answer the phone. The store directly wouldn't answer the phone, and the other stores wouldn’t help because of what store I placed the order through. Never got my sandwich or a refund because I couldn’t get in contact with anybody. HORRIBLE customer service. They already barely put any meat on your sandwich and charge a lot, you’d think the customer service would be better
Atmosphere: 1
Food: 1
Service: 1
Matthew Bump
Workers refuse to answer the phone and just let it ring and ring
Service: 1
Glazy Calister
My man TONY gets it done right the sandwich was amazing and the mans customer service was great!!!!!
Atmosphere: 5
Food: 5
Service: 5
Allie M Jones
I ordered twice from this location. The first time I was charged for two sandwiches when I only got one. I called and they quickly refunded me. That wasn't an issue and I quickly forgave them. My second time ordering from them, they left off the lettuce. I didn't ask for the lettuce to be removed. I don't normally leave reviews unless it's to bring awareness. I hope this location slows down a little bit and double checks their work. I'm reserved about ordering a 3rd time which is a bummer with it being close to where I work.
Food: 5
Service: 2
Recommended dishes: Turkey Tom
Rob Austin
Good sandwiches, clean shop, but their inability to consistently have the dining area open over lunch will prevent me from choosing this location moving forward.
There are other JJs in town, they are a better choice. Ordered a turkey slim and paid for extra turkey. Got home and the sandwich felt pretty light, so I took off the turkey and weighed it on my food scale. 2.4 ounces of turkey. 2.4 ounces. JJs corporate website says 3 ounces is what should be on the regular, so I would assume that paying $1.99 for extra turkey would bring that to 6 ounces. Nope, 2.4 ounces. Last time I will visit this location.
Food: 1
Service: 1
Kieran Cline
My sandwich sucked, music sucked, people sucked, but it’s Opposite Day. Roll tide.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Tom
Jacen Blomme
freaky fast and freaky fresh, the young man with the mustache in the drive-thru was super kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant 2 Big John
Matthew Kiser
Reading through reviews and seeing the same stuff from over 3 years ago. Over an hour delivery when you are 2 miles away. Staff doesn't listen to driving directions then the drivers suffers because staff can't write down simple instructions. "Turn right at said place and go to street name". They simply write down said place, so where does the driver go instead of the address? Said place. I can see why people use Uber eats instead of going through the actual store, which is pretty sad because that money should go to the staff actually working at the business. Save yourself the time and hassle and just order from the 100 other restaurants in ankeny.
Logan Wolfe
Tomas is a great person to have working for you guys! And an even better person! I go here almost every Sunday night for food and he is always the only one working and assisting at the window and with food! People like Tomas make the world a better place. Thank you
Watched worker sneeze in hands, go blower his nose in napkin, now the whole time in kitchen, throw napkin away and never washed his hands!!!! No gloves handling food! So gross on all levels! Hard rock music blaring while trying to eat! Terrible! Will not ever come back! Unsanitary!
Atmosphere: 1
Food: 2
Service: 1
I placed a complex order and they got everything right. Very fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Club
You are better off eating gas station roller grill. Don't waste your time or money. Also, JJ corporate has canned responses and the local establishment didn't care when we called.
Atmosphere: 1
Food: 1
Service: 1
Drive thru took forever and they got the order wrong. Bread was stale
Atmosphere: 1
Food: 1
Service: 1
I spend money here every often have received horrible service on my orders. This sub way well over $18 and didn’t get half of the ingredients that go with it (pickles, mayo, lettuce, oregano, vinegar, etc). This isn’t the first time either. Not what I expect when I tip highly every time too.
Atmosphere: 1
Food: 1
Service: 1
I had an issue with my order in the app and immediately tried to call and cancel. Jimmy John’s customer service didn’t answer the phone. The store directly wouldn't answer the phone, and the other stores wouldn’t help because of what store I placed the order through. Never got my sandwich or a refund because I couldn’t get in contact with anybody. HORRIBLE customer service. They already barely put any meat on your sandwich and charge a lot, you’d think the customer service would be better
Atmosphere: 1
Food: 1
Service: 1
Workers refuse to answer the phone and just let it ring and ring
Service: 1
My man TONY gets it done right the sandwich was amazing and the mans customer service was great!!!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered twice from this location. The first time I was charged for two sandwiches when I only got one. I called and they quickly refunded me. That wasn't an issue and I quickly forgave them. My second time ordering from them, they left off the lettuce. I didn't ask for the lettuce to be removed. I don't normally leave reviews unless it's to bring awareness. I hope this location slows down a little bit and double checks their work. I'm reserved about ordering a 3rd time which is a bummer with it being close to where I work.
Food: 5
Service: 2
Recommended dishes: Turkey Tom
Good sandwiches, clean shop, but their inability to consistently have the dining area open over lunch will prevent me from choosing this location moving forward.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
There are other JJs in town, they are a better choice. Ordered a turkey slim and paid for extra turkey. Got home and the sandwich felt pretty light, so I took off the turkey and weighed it on my food scale. 2.4 ounces of turkey. 2.4 ounces. JJs corporate website says 3 ounces is what should be on the regular, so I would assume that paying $1.99 for extra turkey would bring that to 6 ounces. Nope, 2.4 ounces. Last time I will visit this location.
Food: 1
Service: 1
My sandwich sucked, music sucked, people sucked, but it’s Opposite Day. Roll tide.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Tom
freaky fast and freaky fresh, the young man with the mustache in the drive-thru was super kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant 2 Big John
Reading through reviews and seeing the same stuff from over 3 years ago. Over an hour delivery when you are 2 miles away. Staff doesn't listen to driving directions then the drivers suffers because staff can't write down simple instructions. "Turn right at said place and go to street name". They simply write down said place, so where does the driver go instead of the address? Said place. I can see why people use Uber eats instead of going through the actual store, which is pretty sad because that money should go to the staff actually working at the business. Save yourself the time and hassle and just order from the 100 other restaurants in ankeny.
Tomas is a great person to have working for you guys! And an even better person! I go here almost every Sunday night for food and he is always the only one working and assisting at the window and with food! People like Tomas make the world a better place. Thank you
Atmosphere: 5
Food: 5
Service: 5
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