Subway

422 Story St, Boone
(515) 432-8044

Recent Reviews

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Marv Effin

Already posted about poor service and missing items. Now that I've tried eating the sandwich I'll finish giving the review. The sandwiches have very hard bread, the veggies are far from fresh so the part where I would complain about how few veggies on sandwiches turned out to be a good thing. Clearly the "sandwhich artist" was more concerned with going home than about constructing a masterpiece, unless of course she, was going for creating abstract masterpieces. I won't be visiting this store again anytime soon. I'd give a zero or negative number of stars if I could. Management clearly needs to get a refresher coarse on management. I blame management for not overseeing employees to make sure their performance is up to the franchise standards, as well as making sure that all the ingredients are fresh and the quantity on sandwiches are proper. I suspect somebody is short changing customers and taking ingredients home with them. Just my opinion. Never again at this store.

Atmosphere: 1

Food: 1

Service: 1

Hallie Conis

Got both sandwichs wrong and when i tried to call back no one would anwser.

lacey Marckmann

Great job making the wraps they were good

Atmosphere: 5

Food: 5

Service: 5

Adam Woods

Every time I go in there, I order the same thing. Turkey and cheese with no bread, but yet, I still get charged for an entire sandwich every time.

Atmosphere: 2

Food: 4

Service: 2

Austin Bryan

People are not smart don’t go there

Gabe

Service has really dropped off in recent years they put less meat and cheese on my sandwiches and the prices is still going up. Bring back the five dollar foot long.

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: The Boss, Cookies

Isaac

Service has really dropped off in recent years they put less meat and cheese on my sandwiches and the prices is still going up. Bring back the five dollar foot long.

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Pizza Sub, Cookies

LISA MARKLEY

Stopped tonight to get a salad. The lettuce was horribly brown so I asked her if she could get some fresh lettuce and she said NO that wasn’t brown it was just a little red. I got spinach instead and didn’t get many vegetables put on because they didn’t look fresh either. I should have just left but I didn’t. My husbands sandwich was awful too. The bread was hard and stale and like I said vegetables were not the best. I would suggest that if you are wanting Subway go to another location. This one is awful.

Atmosphere: 1

Food: 1

Service: 1

Kayla Meis

I went through the drive-through and ordered a meatball sub for myself and a kids salami sub with provolone for my son. When I got home, I opened my sons sandwich and it had no cheese. I called to let them know, mostly just to inform them and hope they pay more attention to the orders. After I asked what could be done to fix this issue, like if I should be checking all my sandwiched before leaving the drive-through,(since it has happened before), the woman who answered the phone said, "What do you want me to do about it?" I'm just frustrated that I have had bad service the past few times I've gone to this Subway.

Food: 2

Service: 1

Gingerbread man

We were charged for a foot long cookie when we only ordered a regular cookie, and my sandwich had the wrong

Atmosphere: 3

Food: 2

Service: 3

Chris Henry

I was in to get dinner tonight and well. The dining room was full of people waiting to order the employee Alyzabeth was very rude & very loud screaming on the phone with no regards to the customers. I will not use this location again and will be bringing my business elsewhere higher better people.

Christine Richardson

Nice quick service! Food is fresh and put together as requested.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Baked Lay's Original, Oven Roasted Turkey, The Outlaw

Matt Arrowood

It's a Subway.... Local franchise Is awesome. Corporate however keeps making STUPID decisions: mixing teriyaki into the amazing sweet onion sauce ruining it, and forcing the franchise to NOT have shredded Mozzarella.

Atmosphere: 4

Food: 4

Service: 5

Lo-Riisk

I have a great deal of patience for food service mishaps. This crossed a line. Not because the bread was either so stale or overbaked, it was brick hard.. It was how management on duty handled my call.I asked for the person in charge and that I unfortunately had a complaint. I felt awkward making the call but it had to be noted how poor my sandwich experience was. The bread was so bad.They responded this is and immediately took a tone. Brittney was her name. I informed her about the bread and her response was they were baked fresh. It's done daily. I said, if so, I guess it's just one batch that got too hard. I tell her I've been to this location and never had a problem. She tells me this is impossible. Followed by a very childish 'Well I'll just throw all the bread out and close down for the day.' Which was threatened 2 more times.I said you're missing the point. I've been polite and you've been rude from the start.I didn't call with a motivation to get compensated, just a simple sorry would have made a big difference. They needed to know this bread was inedible unless soaked in water. Not only was the bread nothing but flakes, the guts of the sandwich were sloppy and there was certainly no extra black olive, lettuce or banana pepper. Of which I didn't even mention in my call.In food service, complaints happen. Whether the customer is right or not, you don't tell them they are wrong. Especially when they are being polite.

Atmosphere: 1

Food: 1

Service: 1

Bernice Lafrentz

We got changed 2 prices when we was there and it made me mad and the lady's said she did not know why we got changed 2

Food: 5

Service: 2

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