We have eaten at McAlister's Deli in Grimes, but we happened to be in Dubuque so this was our first, and last, visit there. I ordered a spud but it turns out they didn't have any, so I ordered my usual 4 cheese melt on gluten free bread. They are supposed to change their gloves when making gluten free sandwiches to prevent cross contamination so I was watching the workers in back closely and was disappointed to see he wasnt wearing any gloves at all but was making our sandwiches bare handed. But that was nothing compared to what happened next. He got some mayonnaise on his finger while making my sandwich a dedicated he stuck his finger in his mouth to lick it off and went right back to making the sandwich. I told the cashier what I saw and he asked if we wanted our money back and we said yes, so he gave us a refund. I have to give at least 1 star to be able to post. I will say the cashier was very nice and courteous.
Atmosphere: 4
M B
HUGE spuds, love the New Yorker sandwich.
Atmosphere: 5
Food: 5
Service: 5
Grant Heuer
French Dip was awesome as always. Delicious sweet tea. Entire dining room was spotless and gentlemen working were nothing but delightful.
Atmosphere: 5
Food: 5
Service: 5
Bonnie Moyers
Food and atmosphere great. Service horrible!! If you're going to be open for business at 10:30, be READY for business AT 10:30!!!
Atmosphere: 1
Food: 5
Service: 1
Paul Anderson
I was thoroughly impressed which is hard to do these days at restaurants. Dude that made my big Ole chicken sandwich did a bang up job and the little gal running the register was cute with a great attitude. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Debbie Davis
Really enjoy the baked potatoes here! The sandwiches are great to
Atmosphere: 5
Food: 5
Service: 5
kevin wendt
Second time here in the last month for business in the area. Our installation crew of 5 guys. Yesterday I got the club, no sandwich artist. Meat not evenly spread and about 1 ounce of Turkey. Sloppy placement of tomatoes and little mayo. Bread seemed more stale than toasted.
I was told the menu board just changed and so it did not match what the crew texted me to order for them. Also OUT OF CHIPS, LEMONADE....
No real energy in the place.
Atmosphere: 1
Food: 3
Service: 3
J S
Only one person was up front but 4 people in the back talking. Several to go orders were on the counter but could not get it bagged .
Atmosphere: 3
Food: 3
Service: 2
JEFFREY LAPADULA
Every dish was a pleasant surprise.
Atmosphere: 5
Food: 5
Service: 5
Dekker Billups
Ordered my food, including an upcharge for a side. 20 mins later they came to my table to tell me the side i ordered had run out. Asked me to pick a different side. 5 mins later food came out and was okay. Roast beef had a dry piece but was good. Asked to maybe get a free drink or something the next time that i came in cause the upcharged side wasn't provided. Was told the drink costs more then the side and they wouldn't give a refund. Not how you get repeat dinners.
Food Allergie sufferers beware: Ordered a sandwich for my daughter who has severe food allergies. Customized the sandwich so she would be able to eat it. Got home to find the changes were not done properly. Called store and they remade the sandwich wrong again. The manager refused to help further saying it was made properly despite being on the wrong bread and had food that she was still allergic to. Called the CS number only to be told the store manager has the final say in these matters. The customer service here is absolutely horrible and I will never return again.
Dietary restrictions: They don't care about customer's dietary needs and allergies
Service: 1
Andrew Bowers
The service was excellent, my wife and I had ordered, and received our food within about 15 minutes. Let me also say that the food quality for a "fast food" style deli is awesome. I hope you enjoy as much we did!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Brian Hellige
The food is good but I don't know how they get 1600 calories into a basic turkey sandwich.
Atmosphere: 4
Food: 4
Service: 4
Kat Garcia
Sandwiches were great didn't skimp on the meat. Soup was really good people were friendly and the place was clean. Would recommend will definitely go there again so many options I want to try
Atmosphere: 5
Food: 5
Service: 5
Bryce Azinger
Your staff needs to be trained on how to properly make a sandwich. I came in and ordered a club and it had so much mayo and mustard I could have made 10 sandwiches. Also the lettuce on my club was nasty and should have been discarded two days prior. You all need to take some pride and respect in how you earn your living. I will never tell anyone to come here. Figure it out! It was awful! Get your staff trained and in order. It was embarrassing.
We have eaten at McAlister's Deli in Grimes, but we happened to be in Dubuque so this was our first, and last, visit there. I ordered a spud but it turns out they didn't have any, so I ordered my usual 4 cheese melt on gluten free bread. They are supposed to change their gloves when making gluten free sandwiches to prevent cross contamination so I was watching the workers in back closely and was disappointed to see he wasnt wearing any gloves at all but was making our sandwiches bare handed. But that was nothing compared to what happened next. He got some mayonnaise on his finger while making my sandwich a dedicated he stuck his finger in his mouth to lick it off and went right back to making the sandwich. I told the cashier what I saw and he asked if we wanted our money back and we said yes, so he gave us a refund. I have to give at least 1 star to be able to post. I will say the cashier was very nice and courteous.
Atmosphere: 4
HUGE spuds, love the New Yorker sandwich.
Atmosphere: 5
Food: 5
Service: 5
French Dip was awesome as always. Delicious sweet tea. Entire dining room was spotless and gentlemen working were nothing but delightful.
Atmosphere: 5
Food: 5
Service: 5
Food and atmosphere great.
Service horrible!!
If you're going to be open for business at 10:30, be READY for business AT 10:30!!!
Atmosphere: 1
Food: 5
Service: 1
I was thoroughly impressed which is hard to do these days at restaurants. Dude that made my big Ole chicken sandwich did a bang up job and the little gal running the register was cute with a great attitude. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Really enjoy the baked potatoes here! The sandwiches are great to
Atmosphere: 5
Food: 5
Service: 5
Second time here in the last month for business in the area. Our installation crew of 5 guys. Yesterday I got the club, no sandwich artist. Meat not evenly spread and about 1 ounce of Turkey. Sloppy placement of tomatoes and little mayo. Bread seemed more stale than toasted.
I was told the menu board just changed and so it did not match what the crew texted me to order for them. Also OUT OF CHIPS, LEMONADE....
No real energy in the place.
Atmosphere: 1
Food: 3
Service: 3
Only one person was up front but 4 people in the back talking. Several to go orders were on the counter but could not get it bagged .
Atmosphere: 3
Food: 3
Service: 2
Every dish was a pleasant surprise.
Atmosphere: 5
Food: 5
Service: 5
Ordered my food, including an upcharge for a side. 20 mins later they came to my table to tell me the side i ordered had run out. Asked me to pick a different side. 5 mins later food came out and was okay. Roast beef had a dry piece but was good. Asked to maybe get a free drink or something the next time that i came in cause the upcharged side wasn't provided. Was told the drink costs more then the side and they wouldn't give a refund. Not how you get repeat dinners.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Food Allergie sufferers beware: Ordered a sandwich for my daughter who has severe food allergies. Customized the sandwich so she would be able to eat it. Got home to find the changes were not done properly. Called store and they remade the sandwich wrong again. The manager refused to help further saying it was made properly despite being on the wrong bread and had food that she was still allergic to. Called the CS number only to be told the store manager has the final say in these matters. The customer service here is absolutely horrible and I will never return again.
Dietary restrictions: They don't care about customer's dietary needs and allergies
Service: 1
The service was excellent, my wife and I had ordered, and received our food within about 15 minutes. Let me also say that the food quality for a "fast food" style deli is awesome. I hope you enjoy as much we did!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
The food is good but I don't know how they get 1600 calories into a basic turkey sandwich.
Atmosphere: 4
Food: 4
Service: 4
Sandwiches were great didn't skimp on the meat. Soup was really good people were friendly and the place was clean. Would recommend will definitely go there again so many options I want to try
Atmosphere: 5
Food: 5
Service: 5
Your staff needs to be trained on how to properly make a sandwich. I came in and ordered a club and it had so much mayo and mustard I could have made 10 sandwiches. Also the lettuce on my club was nasty and should have been discarded two days prior. You all need to take some pride and respect in how you earn your living. I will never tell anyone to come here. Figure it out! It was awful! Get your staff trained and in order. It was embarrassing.
Atmosphere: 1
Food: 1
Service: 1
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