Absolutely terrible service. I had a credit on my account for a past order they screwed up, went to order my food place. The order came in. And they said there is no credit and there’s nothing they can do about it Taking that credit is basically taking my money if you call customer support, they say they have to refer it to a higher manager that we cannot get a hold of and they will have to get a hold of later
Atmosphere: 1
Food: 1
Service: 1
Paige B
Services is crap. they had given me a credit for an order they messed up in the past. I only used part of it with my last order and when I tried to use the rest of it they told me I didn’t have it anymore and when I called customer service they wouldn’t do anything either. They were a lot better when Lee was the manager. Since he left, the store has gone to complete crap! Hate coming here anymore!
Bubba Simmers
I couldn't get two different orders because your little girl didn't want to work. Not in good mood what she did
Atmosphere: 1
Food: 1
Service: 1
E R
Won’t order delivery again!!! Always cold pizza when outsourced to DoorDash!!!
Waited 15 minutes for breadsticks I pre ordered to be ready by 730 at 3pm. The workers were too busy in the back talking to each other, playing music, and making TikTok’s!!
Atmosphere: 1
Food: 5
Service: 1
Shannon Pfeiff
Will change rating if/when issues are resolved.. Ordered online, order was confirmed and other never came. Attempt to consult customer service and was closed out of chat by 1st agent passed on by 2nd to be contacted by someone else within 3 days.....
Atmosphere: 1
Food: 1
Service: 1
Author Kevin K. Evans
I went there and they had no heat. Workers were working in their coats and they were freezing. That's an unsafe working environment. They need to close until they have heat!
Atmosphere: 1
Food: 3
Service: 5
Jake Dillon
Ordered online, the manager on duty canceled my order with no notice, phone call, or anything. When I called to try to find out where my food was he said he had 'just been slammed and had to cancel my order'. He said he had refunded my money because it had 'just been a bad night'. Apparently SO bad that he couldn't call me so I could make other dinner plans. Absolutely horrible service. Refused to give me the corporate number and put me on hold until I hung up.
Service: 1
Sandra Nickols
Is $85 order placed show up and they're closed banging on the doors.There's somebody in the back ignoring one answer won't turn or not.Then I'm done with this place.I will be contacting corporate
I didn’t receive 3/4 of my order. Took over two hours for delivery after being out sourced to door dash as my food sat for an hour or better. Phone doesn’t work there to call or they simply don’t want to answer.
Richard Johnson
This is the third order that has been done incorrectly. Wrong side and wrong drink. The pizza crisp was also not made properly.
I called about the last two. Not going to bother on this one. Clearly nobody there cares about quality control. There are other places to order pizza in this town.
Christina Hernandez
Ordered at 8:35 pm delivery was supposed to be around 9:01 pm I called at 9:06 and 9:20 both times she said it was on its way. Delivery was at 9:45. 1 hour and 10 minutes after my order
Food: 4
Recommended dishes: Boneless Wings
Zachary Garnsey
I wish they didn't get rid of stuffed crust that was so good
Rick Black
The Burlington Hut is BACK!!! Let's face it, Burlington Iowa Pizza Hut went down hill and was terrible and disgusting. But new management has came into the store and also has their secret weapon... Mercedes!! Today this young lady personally made our Pizza and ensured me that we would be pleased.. Pleased is exactly what she delivered!! Because of Mercedes we will be loyal customers like before. Thank you Mercedes for personally and professionally making the Burlington Pizza Hut a great place to eat again!!?
Absolutely terrible service. I had a credit on my account for a past order they screwed up, went to order my food place. The order came in. And they said there is no credit and there’s nothing they can do about it Taking that credit is basically taking my money if you call customer support, they say they have to refer it to a higher manager that we cannot get a hold of and they will have to get a hold of later
Atmosphere: 1
Food: 1
Service: 1
Services is crap. they had given me a credit for an order they messed up in the past. I only used part of it with my last order and when I tried to use the rest of it they told me I didn’t have it anymore and when I called customer service they wouldn’t do anything either. They were a lot better when Lee was the manager. Since he left, the store has gone to complete crap! Hate coming here anymore!
I couldn't get two different orders because your little girl didn't want to work. Not in good mood what she did
Atmosphere: 1
Food: 1
Service: 1
Won’t order delivery again!!! Always cold pizza when outsourced to DoorDash!!!
Good food . Higher prices than other pizza places
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza Thing Crispy Crust, Marinara, Breadsticks
Waited 15 minutes for breadsticks I pre ordered to be ready by 730 at 3pm. The workers were too busy in the back talking to each other, playing music, and making TikTok’s!!
Atmosphere: 1
Food: 5
Service: 1
Will change rating if/when issues are resolved.. Ordered online, order was confirmed and other never came. Attempt to consult customer service and was closed out of chat by 1st agent passed on by 2nd to be contacted by someone else within 3 days.....
Atmosphere: 1
Food: 1
Service: 1
I went there and they had no heat. Workers were working in their coats and they were freezing. That's an unsafe working environment. They need to close until they have heat!
Atmosphere: 1
Food: 3
Service: 5
Ordered online, the manager on duty canceled my order with no notice, phone call, or anything. When I called to try to find out where my food was he said he had 'just been slammed and had to cancel my order'. He said he had refunded my money because it had 'just been a bad night'. Apparently SO bad that he couldn't call me so I could make other dinner plans. Absolutely horrible service. Refused to give me the corporate number and put me on hold until I hung up.
Service: 1
Is $85 order placed show up and they're closed banging on the doors.There's somebody in the back ignoring one answer won't turn or not.Then I'm done with this place.I will be contacting corporate
Restaurantji Recommends
I didn’t receive 3/4 of my order. Took over two hours for delivery after being out sourced to door dash as my food sat for an hour or better. Phone doesn’t work there to call or they simply don’t want to answer.
This is the third order that has been done incorrectly. Wrong side and wrong drink. The pizza crisp was also not made properly. I called about the last two. Not going to bother on this one. Clearly nobody there cares about quality control. There are other places to order pizza in this town.
Ordered at 8:35 pm delivery was supposed to be around 9:01 pm I called at 9:06 and 9:20 both times she said it was on its way. Delivery was at 9:45. 1 hour and 10 minutes after my order
Food: 4
Recommended dishes: Boneless Wings
I wish they didn't get rid of stuffed crust that was so good
The Burlington Hut is BACK!!! Let's face it, Burlington Iowa Pizza Hut went down hill and was terrible and disgusting. But new management has came into the store and also has their secret weapon... Mercedes!! Today this young lady personally made our Pizza and ensured me that we would be pleased.. Pleased is exactly what she delivered!! Because of Mercedes we will be loyal customers like before. Thank you Mercedes for personally and professionally making the Burlington Pizza Hut a great place to eat again!!?
Atmosphere: 5
Food: 5
Service: 5
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