The amount of added sugar in the smoothies is beyond insane.Franchise in general simply misrepresents what they are and what they offer.
Atmosphere: 2
Food: 2
Service: 3
Marj Osborn
I had the peanut butter crunch blender and it tasted very good. Sometimes, it's hit or miss on the peanut butter flavor. They don't put enough in at times. This time was perfect.
Atmosphere: 5
Food: 3
Service: 5
April DeMent
They don’t listen when you tell them decaf shots. I understand it’s weird to order decaf shots but those of us that can’t have caffeine and still want that coffee experience shouldn’t have to worry if they actually made it the way you asked for. I have spent the last 3 days with severe dizzy spells, racing heart with palpitations and shaking uncontrollably. Now I refuse to go back to the one in Burlington. This is the 3rd time this has happened. So instead of shutting them down and taking legal action I just choose to not go there anymore. For others watch yourselves.
Atmosphere: 4
Food: 5
Service: 5
Michelle Jessica Brown
I go to the scooters in burlington, and their staff is amazing! I order the same coffee special with extra shots, 9 out of 10 times they finish saying my order before I do. I love these ladies, always amazing service, amazingly nice and polite, and so friendly! 10 stars!! Will continue going back daily and will recommend HIGHLY!! Love your favorite AutoZoner!!
Atmosphere: 5
Food: 5
Service: 5
Jack Scott
Fast friendly service. Love their smoothies.Parking: Drive thru only
Atmosphere: 5
Food: 5
Service: 5
Nichole Liveston
Fairfield, Iowa Scooters coffee store manager is so positive & takes time to really hear customers. She has the best customer service & truly puts alot of herself into the company ensuring it's growth & stability in our community. ☆☆☆☆THANKS BUNCHES ☆☆☆☆Vegetarian options: Cake balls, egg cheese biscuitKid-friendliness: Kids menuDietary restrictions: Have sugar free options & toppings
Atmosphere: 4
Service: 5
Trevor J.
Awesome service! Great drive through and great black coffee. That's all I can say about this place. Is A++ for the service and the coffee is never burnt.
Ayla Shoulders
I go to Scooters every day and get the exact same thing. EVERY DAY. I usually go to the Fort Madison location (I have never had a bad experience there, the employees and drinks are always wonderful). I’ve been to the Burlington location a few times and every time I go, I say I’m not going back there. But this time was the absolute worst. Megan, who claims to be a General Manager, is so completely rude. She is definitely in the wrong business. I worked at a coffee stand for 8 years and I can’t even imagine treating customers the way she does. When they didn’t make my drink correctly (the way I ordered it) she argued with me at the window for 5 minutes. I finally just told her to make my drink the correct way or give me a refund. She argued about that too. Not just arguing, but laughing. I had a $9 free drink coupon that I also used when I purchased my 2 drinks that was NOT refunded to me when I was given a refund. She was sloppy and dirty looking and stood at the window arguing with me with her hands wrapped up in her dirty shirt. Customer Service is NOT the job for you. I recommend the owners doing a review of the staff customer service and cleanliness. You are losing business because you have a GM that doesn’t know how to treat people. I will continue to give my business to the Fort Madison location.
Service: 1
Jenny Starr
Literally cannot say enough good things about scooters in Burlington Iowa experience is always exceptionalKid-friendliness: They will customize any drink for any child
Kelly Samberg
Gotta love Scooters! My personal favorite- peanut butter, mocha Carmelicious Blender....large of course! Try one!
They are quick and very good! A little pricey but a nice treat.
Ezekeil Dabbs
I came in tonight and there was a small thing wrong with my order, Carly and who ever else was working tonight apologized for it and made it right immediately. It was some A+ costumer service. They were very polite, professional, and I've been to other coffee shops in town and they just don't provide the friendliness that Scooters does. I'll make sure to come again.
Rachel Lane
The only great thing about this place is the convenience and speed. I've been here twice and both times I would order something and say "one small caramel latte please" Immediately they said "extra shot?!" "No thank you" "Large!?" "No, small please". I found this really rude like they weren't listening to me although they are probably trained to be aggressive and up the sale. Also, if you didn't know much about coffee, just saying "extra shot?!" might confuse some people. The drink was super sugary and I could barely taste the coffee. I guess some people like that, but I think it kinda defeats the purpose of getting a coffee. Will not come here again.
Charlene Oliver
I enjoy their hot drinks on a cold day. It's never to strong of a taste, perfect everytime. The employees always greet you with a smile.
Molly Baker
Quick, always friendly and good tasting coffee, etc. when the urge for a coffee hits these guys will get you service fast!
The amount of added sugar in the smoothies is beyond insane.Franchise in general simply misrepresents what they are and what they offer.
Atmosphere: 2
Food: 2
Service: 3
I had the peanut butter crunch blender and it tasted very good. Sometimes, it's hit or miss on the peanut butter flavor. They don't put enough in at times. This time was perfect.
Atmosphere: 5
Food: 3
Service: 5
They don’t listen when you tell them decaf shots. I understand it’s weird to order decaf shots but those of us that can’t have caffeine and still want that coffee experience shouldn’t have to worry if they actually made it the way you asked for. I have spent the last 3 days with severe dizzy spells, racing heart with palpitations and shaking uncontrollably. Now I refuse to go back to the one in Burlington. This is the 3rd time this has happened. So instead of shutting them down and taking legal action I just choose to not go there anymore. For others watch yourselves.
Atmosphere: 4
Food: 5
Service: 5
I go to the scooters in burlington, and their staff is amazing! I order the same coffee special with extra shots, 9 out of 10 times they finish saying my order before I do. I love these ladies, always amazing service, amazingly nice and polite, and so friendly! 10 stars!! Will continue going back daily and will recommend HIGHLY!! Love your favorite AutoZoner!!
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service. Love their smoothies.Parking: Drive thru only
Atmosphere: 5
Food: 5
Service: 5
Fairfield, Iowa Scooters coffee store manager is so positive & takes time to really hear customers. She has the best customer service & truly puts alot of herself into the company ensuring it's growth & stability in our community. ☆☆☆☆THANKS BUNCHES ☆☆☆☆Vegetarian options: Cake balls, egg cheese biscuitKid-friendliness: Kids menuDietary restrictions: Have sugar free options & toppings
Atmosphere: 4
Service: 5
Awesome service! Great drive through and great black coffee. That's all I can say about this place. Is A++ for the service and the coffee is never burnt.
I go to Scooters every day and get the exact same thing. EVERY DAY. I usually go to the Fort Madison location (I have never had a bad experience there, the employees and drinks are always wonderful). I’ve been to the Burlington location a few times and every time I go, I say I’m not going back there. But this time was the absolute worst. Megan, who claims to be a General Manager, is so completely rude. She is definitely in the wrong business. I worked at a coffee stand for 8 years and I can’t even imagine treating customers the way she does. When they didn’t make my drink correctly (the way I ordered it) she argued with me at the window for 5 minutes. I finally just told her to make my drink the correct way or give me a refund. She argued about that too. Not just arguing, but laughing. I had a $9 free drink coupon that I also used when I purchased my 2 drinks that was NOT refunded to me when I was given a refund. She was sloppy and dirty looking and stood at the window arguing with me with her hands wrapped up in her dirty shirt. Customer Service is NOT the job for you. I recommend the owners doing a review of the staff customer service and cleanliness. You are losing business because you have a GM that doesn’t know how to treat people. I will continue to give my business to the Fort Madison location.
Service: 1
Literally cannot say enough good things about scooters in Burlington Iowa experience is always exceptionalKid-friendliness: They will customize any drink for any child
Gotta love Scooters! My personal favorite- peanut butter, mocha Carmelicious Blender....large of course! Try one!
Restaurantji Recommends
They are quick and very good! A little pricey but a nice treat.
I came in tonight and there was a small thing wrong with my order, Carly and who ever else was working tonight apologized for it and made it right immediately. It was some A+ costumer service. They were very polite, professional, and I've been to other coffee shops in town and they just don't provide the friendliness that Scooters does. I'll make sure to come again.
The only great thing about this place is the convenience and speed. I've been here twice and both times I would order something and say "one small caramel latte please" Immediately they said "extra shot?!" "No thank you" "Large!?" "No, small please". I found this really rude like they weren't listening to me although they are probably trained to be aggressive and up the sale. Also, if you didn't know much about coffee, just saying "extra shot?!" might confuse some people. The drink was super sugary and I could barely taste the coffee. I guess some people like that, but I think it kinda defeats the purpose of getting a coffee. Will not come here again.
I enjoy their hot drinks on a cold day. It's never to strong of a taste, perfect everytime. The employees always greet you with a smile.
Quick, always friendly and good tasting coffee, etc. when the urge for a coffee hits these guys will get you service fast!