Last two trips that I've made to this store they have screwed up my order. The previous order they forgot my ranch dip and I called them and they said that they would credit me the next visit, The most recent visit they shorted me four wings. On the first visit I had an employee insult me when I was a little disgruntled picking up my order and calling in about it and told me not to come back it was a young man I believe Clarissa was the manager at the time she may still be. The most recent visit when I just talked to a young man who I guess is the manager I asked if they could do something better than just give me the four chicken wings they shorted me and he said that he was limited to that only what I was missing on my order. Since it's a $10 round trip to Burlington from where I live I asked if he could do something better than just give me my four wings that I had already paid for and he said he was unable to do anything other than that and I told him that I would think they could go above and beyond for the customer seeing how I've been inconvenienced repeatedly. I do have to admit that I use two words that were colorful and may have been inappropriate and in the end he also used a bit of sarcasm to me to confirm that it would be resolved only for what I paid for. Anywhere else that I've done business with how inconvenienced like I have been with the Wingstop in Burlington they would not only give me my original order but they would credit me my first order just for the hassle that I went through. Already these chicken wings have gone through the roof with the prices that used to be the scraps of the bird and it still is but they act like it's gold and I know it's not. This is why I'm giving them the one star because that is the lowest I can give them because of the non-professionalism from the staff that I have been dealing with. I have multiple years in the food industry and I understand from both sides of the fence The perspectives.
Savannah Herron
The food was crazy fresh and sooo good! Highly recommend the voodoo fries
Amanda was very patient when taking our order (it was my first time at Wingstop). Food came out fast! Flavors were perfect. "Atomic" is their hottest flavor. It has a peppery heat but is way better than BWW's Blazin. The front of the house & restrooms were extremely clean. Voodoo fries were probably our favorite. The soda machine is one of those combos with 5,000 choices. Usually, they are always out of the flavor I drink, but not at Wingstop! We'll definitely be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Wings
Samantha Morgan
This place has amazing wings and I LOVE their fries. Would have given 5 stars if they weren’t out of my sauce :(
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 50 Wings 4 Flavors
Marc Smith
Awesome as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Tristan Girkin
It was very good, took a little bit, but watched them make it fresh and they were really busy. Super friendly staff... I would ABSOLUTELY recommend eating here!!!
Employees are more worried about being on their phones than they are about customers waiting for food for dine in. They prioritize online orders over walk in customers. Very poor customer service overall. The food was good once we received it. This is the second time it has happened at this Burlington location.
Atmosphere: 3
Food: 4
Service: 1
Shayla Perry
Food for the most part was good but I felt like the wings were a bit dry. Great customer service and atmosphere though.
No stars if available really dirty by the fountain pop machine the wings were not good the fries were cooked in cold grease for 20 min they were hot but almost like they warmed up cooked fries in grease terrible experience for us ordered 3 different kinds of wings not good bathroom was clean service was great would of rather had mcdonalds mess an order up and make me wait
I absolutely love this place. I'd give 1000 stars if I could!???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Mango Habanero
Kenneth Diamond
Good wings and fries. Just wish they would salt the fries instead of the seasoning they use it’s not good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Marshawn Jones
For the Twin guy I remember who you are and I was the guy that was in line behind you that was sitting. you did tell him well done and cooked it twice. The young gentleman did say he will let them know at the end. I heard so much about this. I have no idea why that woman tried to put you out the store when she was at the other end making the food. They did the same thing to someone I know (African-American) I think a week or two ago. Twin you should Sue them because the way they carry themselves is ridiculous. My wife don’t eat there anymore they messed up her food every time and don’t wanna fix . For the other guy that wasn’t working he should’ve mind his business, was he there at the time? No and the manager as well because she didn’t even take his other they should’ve gave you your refund or the food HOW YOU WOULD LIKE IT. The world is coming to a cruel place. But you have a point close that store down or new manager
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings 4 Flavors
Javier Santos
Thisstore needs help and shut down cause the Costumer service is horrible!! And Haley and Brandon makes it no better and they are supposed to be the big ppl in charge literally ? but I came in and ordered a 20pc bone in wing asked for it to be double cooked and well done I get my food open it chicken just soft and soggy so I asked to have my order re done cause this is not what I ordered! So okay she tells me it was made rite and it nothing she can do haha or your gonna do something you don’t want to remake my food give me my money back it’s either one or the other at this point.. big back get to screaming get outta my store no I’m not call the police or give me my money back I ain’t leaving with out one or the other! For Brandon and Haley to be over the store the way they handled it was no rite at all ain’t no way somebody come to my store order food and they come back and say it’s incorrect I’ll try my best to fix it she didn’t want to do neither so now I’m banned but got don’t like ugly y’all two big backs gotta eat and I pray y’all go in a restaurant order some and it’s half done and they tell you it’s made rite and you can’t get a refund but I got mine ion even play like that!
Recommended dishes: Wings
Raine Coy
Spicy Korean BBQ wings, that's all I gotta say. That alone makes this place worth going to. I'm only putting this lower because in my personal opinion that's the only thing that's amazing at this place
Last two trips that I've made to this store they have screwed up my order. The previous order they forgot my ranch dip and I called them and they said that they would credit me the next visit, The most recent visit they shorted me four wings. On the first visit I had an employee insult me when I was a little disgruntled picking up my order and calling in about it and told me not to come back it was a young man I believe Clarissa was the manager at the time she may still be. The most recent visit when I just talked to a young man who I guess is the manager I asked if they could do something better than just give me the four chicken wings they shorted me and he said that he was limited to that only what I was missing on my order. Since it's a $10 round trip to Burlington from where I live I asked if he could do something better than just give me my four wings that I had already paid for and he said he was unable to do anything other than that and I told him that I would think they could go above and beyond for the customer seeing how I've been inconvenienced repeatedly.
I do have to admit that I use two words that were colorful and may have been inappropriate and in the end he also used a bit of sarcasm to me to confirm that it would be resolved only for what I paid for.
Anywhere else that I've done business with how inconvenienced like I have been with the Wingstop in Burlington they would not only give me my original order but they would credit me my first order just for the hassle that I went through. Already these chicken wings have gone through the roof with the prices that used to be the scraps of the bird and it still is but they act like it's gold and I know it's not.
This is why I'm giving them the one star because that is the lowest I can give them because of the non-professionalism from the staff that I have been dealing with. I have multiple years in the food industry and I understand from both sides of the fence The perspectives.
The food was crazy fresh and sooo good! Highly recommend the voodoo fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Louisiana Voodoo Fries & Cajun Fried Corn, Wings, Mango Habanero
Was extremely tasty
Atmosphere: 5
Food: 5
Service: 4
Amanda was very patient when taking our order (it was my first time at Wingstop). Food came out fast! Flavors were perfect. "Atomic" is their hottest flavor. It has a peppery heat but is way better than BWW's Blazin. The front of the house & restrooms were extremely clean. Voodoo fries were probably our favorite. The soda machine is one of those combos with 5,000 choices. Usually, they are always out of the flavor I drink, but not at Wingstop! We'll definitely be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Wings
This place has amazing wings and I LOVE their fries. Would have given 5 stars if they weren’t out of my sauce :(
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 50 Wings 4 Flavors
Awesome as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
It was very good, took a little bit, but watched them make it fresh and they were really busy. Super friendly staff... I would ABSOLUTELY recommend eating here!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ, Mild, Hickory Smoked BBQ, Wings
Employees are more worried about being on their phones than they are about customers waiting for food for dine in. They prioritize online orders over walk in customers. Very poor customer service overall. The food was good once we received it. This is the second time it has happened at this Burlington location.
Atmosphere: 3
Food: 4
Service: 1
Food for the most part was good but I felt like the wings were a bit dry. Great customer service and atmosphere though.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheese Sauce, Voodoo Fries, Wings
No stars if available really dirty by the fountain pop machine the wings were not good the fries were cooked in cold grease for 20 min they were hot but almost like they warmed up cooked fries in grease terrible experience for us ordered 3 different kinds of wings not good bathroom was clean service was great would of rather had mcdonalds mess an order up and make me wait
Atmosphere: 2
Food: 1
Service: 5
Restaurantji Recommends
I absolutely love this place. I'd give 1000 stars if I could!???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Mango Habanero
Good wings and fries. Just wish they would salt the fries instead of the seasoning they use it’s not good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
For the Twin guy I remember who you are and I was the guy that was in line behind you that was sitting. you did tell him well done and cooked it twice. The young gentleman did say he will let them know at the end. I heard so much about this. I have no idea why that woman tried to put you out the store when she was at the other end making the food. They did the same thing to someone I know (African-American) I think a week or two ago. Twin you should Sue them because the way they carry themselves is ridiculous. My wife don’t eat there anymore they messed up her food every time and don’t wanna fix . For the other guy that wasn’t working he should’ve mind his business, was he there at the time? No and the manager as well because she didn’t even take his other they should’ve gave you your refund or the food HOW YOU WOULD LIKE IT. The world is coming to a cruel place. But you have a point close that store down or new manager
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings 4 Flavors
Thisstore needs help and shut down cause the Costumer service is horrible!! And Haley and Brandon makes it no better and they are supposed to be the big ppl in charge literally ? but I came in and ordered a 20pc bone in wing asked for it to be double cooked and well done I get my food open it chicken just soft and soggy so I asked to have my order re done cause this is not what I ordered! So okay she tells me it was made rite and it nothing she can do haha or your gonna do something you don’t want to remake my food give me my money back it’s either one or the other at this point.. big back get to screaming get outta my store no I’m not call the police or give me my money back I ain’t leaving with out one or the other! For Brandon and Haley to be over the store the way they handled it was no rite at all ain’t no way somebody come to my store order food and they come back and say it’s incorrect I’ll try my best to fix it she didn’t want to do neither so now I’m banned but got don’t like ugly y’all two big backs gotta eat and I pray y’all go in a restaurant order some and it’s half done and they tell you it’s made rite and you can’t get a refund but I got mine ion even play like that!
Recommended dishes: Wings
Spicy Korean BBQ wings, that's all I gotta say. That alone makes this place worth going to. I'm only putting this lower because in my personal opinion that's the only thing that's amazing at this place
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: BBQ
Loading...