On Tuesday we were part of my mother in laws funeral procession on highway 34 in Southern Iowa. There is a distribution center not far from there. Every HyVee semi we met pulled over to the shoulder. The world needs more kindness like this. Thank you HyVee
Laurette K.
it was a busy evening in store. we met friends for drinks in Wahlburger's restaurant late afternoon. Festive enough: a Coca Cola semi was parked out front all decorated & lit for Christmas season. inside Santa was available to pose for pictures and a string quintet from WCF symphony was playing in food court. Great ambiance and it's all downhill from here on. Friends were sitting at restaurant bar with an inch deep moat of water under their stools, it was coming from restroom and no one had come to do anything about it. I'm guessing restrooms are 40 feet down a long hall from dining room and goes by a door to kitchen somewhere back there because a chef kept delivering food from that hall and through pool of water. There was no bartender on duty. we had to summon anyone to get us drinks. A grumpy deli manager finally showed up and delivered our beverages. Then a kid arrived with a stack of towels to mop up water. I asked if he couldn't use a mop, but said he didn't think they had one, oh well. The deli manager went back to his food prep counter and offered no suggestions, help or encouragement to young man cleaning up mess. We never got a smile, greeting or asked about more drinks. Kids were banging their silverware on dining table in middle of room & as our party broke up, my husband & I decided to move out to selfserve deli tables, get a meal from food court & sat to enjoy music. There were a lot of dirty tables and being near front doors it was cold and drafty. Something should be done to enclose east side of deli dining room! Our food was okay, fried chicken dinners. I needed groceries from cheese island so proceeded to shop the store. I noticed produce area floor needed to be swept and mopped as I walked through. This is not where I do my regular grocery shop, only for gourmet items. I had a long list, my back was aching from time on bar stool so kept plugging through. First stop - cheese island at 7:15 PM & staff was cleaning slicer & covering the food in display cases. I have no idea what times specialty shops close, but this was ridiculous. They didn't want to but they relented, put slicer back into service and cut ham & cheese to my request. Next stop was meat counter & they didn't have any fresh chicken breast with skin & bones intact. Staff had to go looking for it in self-serve case. Meat staff wasn't certain where to find a couple more items on my list, so I asked to have help meet me. I waited about 5 minutes, no one came so I set out to try looking for big tortillas, dried fruit & jam. The meat staff came out to ask if anyone had ever arrived & so he found a couple young kids who knew exactly which aisles i should check, they were correct. By now I had been all over half of store, was really in pain, so I called it a night and headed to check out. I'll go to my little grocery another time for rest of the list. As it was, 2 paper grocery sacks cost me $54.00 each! The store seems to have plenty of staff around in various areas, but to me it appears that no one is working very hard, rather they are working hard to look like they are working. Somewhere it gets lost in translation that staff are loafing off. From what I observed this evening it seems none of young folks were ever trained to WORK, they seem not to know what they should be doing and the managers are sick of babysitting. The only saving Grace was that symphony group were finished performing at 8:00PM as I headed to my vehicle. I'll add one star to my review because that was really enjoyable.
Judith Waterfield
Great store, friendly staff! I love going to Hy Vee when I come to Iowa.
Mary W
We have normally had good service but tonight they were out of 3 items. With a limited offering that was a problem. The guy that was helping was friendly and helpful. The girl that was serving (Savanah) was not helpful to the point of being rude. Most of the time we have had good service and good food.
Atmosphere: 4
Food: 4
Service: 3
Aaron Kaisha
This stuff made my stomch hurt?♂️ dont know what they put in their food?
Jade Hoey
Ordered a cake and asked it to be Valentines Day themed with happy birthday written on it. THIS is what I received. They totally just pulled it out of the case and wrote on it quick. Will not be ordering from them anymore. ☺️
John Kahrs
Food was good. Staff was very friendly. Atmosphere in the restaurant is super nice!
Atmosphere: 5
Food: 4
Service: 5
Valerie Rose Snyder
just left the store. Waited for help for several minutes in the self check out because it wasn't taking my cash. I finally feed it some twenties and then it hesitates and spins before giving me my change. Had a separate second purchase that I placed on a card.It did the same thing kept saying waiting on a cashier..So I hurry up and wait some more. In the meantime, people in regular checkout lines have come and gone. So then I walked up to customer service asking to speak with a manager. I had a cashier apologize and say she will have someone go look at it. I walked away. Prices are up and you take jobs away from people who hat need them by having 'self checkout'. Most incomes have not went up yet. It got even better when I walked up to a Starbucks on my way out to be ignored for several minutes by their staff. I left. Not sure if coming ng back.Customer service is piss poor. Quality of produce is disappointing at times too.
On Tuesday we were part of my mother in laws funeral procession on highway 34 in Southern Iowa. There is a distribution center not far from there. Every HyVee semi we met pulled over to the shoulder. The world needs more kindness like this. Thank you HyVee
it was a busy evening in store. we met friends for drinks in Wahlburger's restaurant late afternoon. Festive enough: a Coca Cola semi was parked out front all decorated & lit for Christmas season. inside Santa was available to pose for pictures and a string quintet from WCF symphony was playing in food court. Great ambiance and it's all downhill from here on. Friends were sitting at restaurant bar with an inch deep moat of water under their stools, it was coming from restroom and no one had come to do anything about it. I'm guessing restrooms are 40 feet down a long hall from dining room and goes by a door to kitchen somewhere back there because a chef kept delivering food from that hall and through pool of water. There was no bartender on duty. we had to summon anyone to get us drinks. A grumpy deli manager finally showed up and delivered our beverages. Then a kid arrived with a stack of towels to mop up water. I asked if he couldn't use a mop, but said he didn't think they had one, oh well. The deli manager went back to his food prep counter and offered no suggestions, help or encouragement to young man cleaning up mess. We never got a smile, greeting or asked about more drinks. Kids were banging their silverware on dining table in middle of room & as our party broke up, my husband & I decided to move out to selfserve deli tables, get a meal from food court & sat to enjoy music. There were a lot of dirty tables and being near front doors it was cold and drafty. Something should be done to enclose east side of deli dining room! Our food was okay, fried chicken dinners. I needed groceries from cheese island so proceeded to shop the store. I noticed produce area floor needed to be swept and mopped as I walked through. This is not where I do my regular grocery shop, only for gourmet items. I had a long list, my back was aching from time on bar stool so kept plugging through. First stop - cheese island at 7:15 PM & staff was cleaning slicer & covering the food in display cases. I have no idea what times specialty shops close, but this was ridiculous. They didn't want to but they relented, put slicer back into service and cut ham & cheese to my request. Next stop was meat counter & they didn't have any fresh chicken breast with skin & bones intact. Staff had to go looking for it in self-serve case. Meat staff wasn't certain where to find a couple more items on my list, so I asked to have help meet me. I waited about 5 minutes, no one came so I set out to try looking for big tortillas, dried fruit & jam. The meat staff came out to ask if anyone had ever arrived & so he found a couple young kids who knew exactly which aisles i should check, they were correct. By now I had been all over half of store, was really in pain, so I called it a night and headed to check out. I'll go to my little grocery another time for rest of the list. As it was, 2 paper grocery sacks cost me $54.00 each! The store seems to have plenty of staff around in various areas, but to me it appears that no one is working very hard, rather they are working hard to look like they are working. Somewhere it gets lost in translation that staff are loafing off. From what I observed this evening it seems none of young folks were ever trained to WORK, they seem not to know what they should be doing and the managers are sick of babysitting. The only saving Grace was that symphony group were finished performing at 8:00PM as I headed to my vehicle. I'll add one star to my review because that was really enjoyable.
Great store, friendly staff! I love going to Hy Vee when I come to Iowa.
We have normally had good service but tonight they were out of 3 items. With a limited offering that was a problem. The guy that was helping was friendly and helpful. The girl that was serving (Savanah) was not helpful to the point of being rude. Most of the time we have had good service and good food.
Atmosphere: 4
Food: 4
Service: 3
This stuff made my stomch hurt?♂️ dont know what they put in their food?
Ordered a cake and asked it to be Valentines Day themed with happy birthday written on it. THIS is what I received. They totally just pulled it out of the case and wrote on it quick. Will not be ordering from them anymore. ☺️
Food was good. Staff was very friendly. Atmosphere in the restaurant is super nice!
Atmosphere: 5
Food: 4
Service: 5
just left the store. Waited for help for several minutes in the self check out because it wasn't taking my cash. I finally feed it some twenties and then it hesitates and spins before giving me my change. Had a separate second purchase that I placed on a card.It did the same thing kept saying waiting on a cashier..So I hurry up and wait some more. In the meantime, people in regular checkout lines have come and gone. So then I walked up to customer service asking to speak with a manager. I had a cashier apologize and say she will have someone go look at it. I walked away. Prices are up and you take jobs away from people who hat need them by having 'self checkout'. Most incomes have not went up yet. It got even better when I walked up to a Starbucks on my way out to be ignored for several minutes by their staff. I left. Not sure if coming ng back.Customer service is piss poor. Quality of produce is disappointing at times too.
Hyvee is always a 2
Always great place!!
Atmosphere: 5
Food: 5
Service: 5
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