They don’t even ask for ur name at this Starbucks also my drink tasted like straight up milk… never going back
Atmosphere: 1
Food: 1
Service: 1
Liston Lockamy
Hourly employees get paid a wage to work at these locations tipping is not something that is required or should be shamed for not tipping someone for pouring coffee into a cup. Yet they write “tip” on the cup when you do not. What a joke of a place if you go in and order and press no tip they would never say that to your face. Do better. Shaming people for not subsidizing your low wages for a minimal skill job is a joke.
Atmosphere: 1
Food: 1
Service: 1
Nick Bartlett
Slowest Starbucks I’ve ever been to. Both visits were over 25 minutes, even with just 6 cars ahead of us in line.
Atmosphere: 3
Food: 5
Service: 1
Chris G
Very nice person at the window. They asked to clarify something they typed in incorrectly, no problem.... I said nope all I wanted was light ice. Cup full of ice, so the only specification I made after clarifying their mistake was ignored. I'm from out of town but come here from time to time. It was an unfortunate missing of the mark.
Atmosphere: 5
Food: 1
Service: 3
Bentley Wernimont
You might want to advertise that your drive-through only or order online Starbucks location. It shouldn’t take over 30 minutes to order a coffee inside.
Service: 1
Jacob Kurt
Updated Review: Mary from Starbucks on University Avenue went above and beyond to make things right! She called last night to apologize for the mix-up and offered to have my coffee ready at the designated time for my meeting today. When I arrived, the staff greeted me with a smile, apologized again, and even gave me my coffee on the house. Great work, Mary – thank you for turning this experience around!
Previous Review: This Starbucks on University Avenue has been a huge disappointment. I called ahead the day before to order two traveler containers, gave them all my information, and thought I was all set. But when I arrived the next morning, the order wasn’t ready at all. Mary, thankfully, stepped up to throw it together quickly, but this was only the beginning of the headache.
The next day, I placed the same order, called again to confirm, and expected it to go smoothly this time. But, incredibly, when I arrived at the agreed time, nothing was prepared. I was told it was “just a few minutes away,” which turned into a 20-minute wait. Reira offered me an extra cup of black coffee as an apology, which slowed things down since I’d already ordered two travelers. Why add one more cup?
It’s honestly baffling how hard it is for this location to handle a simple order, especially with advance notice. If you’re planning to order something in bulk, prepare for disorganization, delays, and unnecessary frustrations.
Atmosphere: 5
Food: 5
Service: 4
Alexis Mosley
Ordered a venti brown sugar oat milk shaken espresso… the coloring was a little off, tried it anyway. Absolutely terrible. Like it was made it water, cinnamon, and espresso. Asked for a remake. They were less than happy and acted like it was the biggest inconvenience that I wanted to get my monies worth. Remade it anyway, worse than before.
Service: 1
Madison Mason
Cannot make a pink drink to save their life. Go to the hyvee across the street. They are light years better, and much faster.
They don’t even ask for ur name at this Starbucks also my drink tasted like straight up milk… never going back
Atmosphere: 1
Food: 1
Service: 1
Hourly employees get paid a wage to work at these locations tipping is not something that is required or should be shamed for not tipping someone for pouring coffee into a cup. Yet they write “tip” on the cup when you do not. What a joke of a place if you go in and order and press no tip they would never say that to your face. Do better. Shaming people for not subsidizing your low wages for a minimal skill job is a joke.
Atmosphere: 1
Food: 1
Service: 1
Slowest Starbucks I’ve ever been to. Both visits were over 25 minutes, even with just 6 cars ahead of us in line.
Atmosphere: 3
Food: 5
Service: 1
Very nice person at the window. They asked to clarify something they typed in incorrectly, no problem.... I said nope all I wanted was light ice. Cup full of ice, so the only specification I made after clarifying their mistake was ignored. I'm from out of town but come here from time to time. It was an unfortunate missing of the mark.
Atmosphere: 5
Food: 1
Service: 3
You might want to advertise that your drive-through only or order online Starbucks location. It shouldn’t take over 30 minutes to order a coffee inside.
Service: 1
Updated Review:
Mary from Starbucks on University Avenue went above and beyond to make things right! She called last night to apologize for the mix-up and offered to have my coffee ready at the designated time for my meeting today. When I arrived, the staff greeted me with a smile, apologized again, and even gave me my coffee on the house. Great work, Mary – thank you for turning this experience around!
Previous Review:
This Starbucks on University Avenue has been a huge disappointment. I called ahead the day before to order two traveler containers, gave them all my information, and thought I was all set. But when I arrived the next morning, the order wasn’t ready at all. Mary, thankfully, stepped up to throw it together quickly, but this was only the beginning of the headache.
The next day, I placed the same order, called again to confirm, and expected it to go smoothly this time. But, incredibly, when I arrived at the agreed time, nothing was prepared. I was told it was “just a few minutes away,” which turned into a 20-minute wait. Reira offered me an extra cup of black coffee as an apology, which slowed things down since I’d already ordered two travelers. Why add one more cup?
It’s honestly baffling how hard it is for this location to handle a simple order, especially with advance notice. If you’re planning to order something in bulk, prepare for disorganization, delays, and unnecessary frustrations.
Atmosphere: 5
Food: 5
Service: 4
Ordered a venti brown sugar oat milk shaken espresso… the coloring was a little off, tried it anyway. Absolutely terrible. Like it was made it water, cinnamon, and espresso. Asked for a remake. They were less than happy and acted like it was the biggest inconvenience that I wanted to get my monies worth. Remade it anyway, worse than before.
Service: 1
Cannot make a pink drink to save their life. Go to the hyvee across the street. They are light years better, and much faster.
Drive through staff is wonderful everyday!!!
Atmosphere: 4
Food: 4
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Snotty/rude drive thru staff.
Food: 5
Service: 1
Great service and tasted great!
Vegetarian options: Beyond sausage breakfast sandwich and loaves are great. Lots of milk alternatives
Dietary restrictions: Ask your local store for their selection. But have options
Parking: Limited spots when busy, does have a drive thru
Wheelchair accessibility: Plenty of low top tables and loveable chairs, doors do not have handicap openers,but are wide enough.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Breakfast Sandwich
Very friendly and they were very busy.
Service: 5
The employees at Starbucks are very nice & polite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites
There is always a tremendous wait, for basically a cup of milk.
Parking: The lot is very small
Atmosphere: 2
Food: 2
Service: 4
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