Ordered 2 subs for delivery online. Nevered received an update on order other than order received. I called 35 minutes after placing order to get an update, was told they had a lot of orders and that our food was already made. The order tracker feature was then removed from my order with no way of tracking it now. Waited another 30 minutes before food arrived. My sub (club lulu) was not good. Pretty sure the bread was not fresh from today, as I could hardly bite through the bread. Very poor quality. Our sodas were watered down, probably from sitting at store for an hour before being delivered. We eat at this establishment often. Used to have quality food and service. Not the case anymore unfortunately. Hoping this gets remedied soon.
Food: 1
Service: 1
Jeffrey Meyers
I went to this Jimmy John’s at 1429 1st Ave NE #101, Cedar Rapids, IA 52402 specifically because I’ve had consistently excellent experiences at the Westdale Town Center location (2600 Edgewood Rd SW, Cedar Rapids, IA 52404).
What I got here was so bad it honestly made me question whether corporate has any meaningful oversight of this store.
The menu was noticeably different from the Westdale location. This is a national chain, not an experiment. How is corporate allowing such a disconnect between locations in the same city? I ordered roast beef expecting what I always get at Westdale: freshly sliced in front of you, thick cut, and generously portioned. Instead, this store handed me a sad excuse for a sandwich with literally one paper-thin slice of roast beef that looked and tasted like cheap, pre-packaged, lunch-meat-grade product. They then threw on one single slice of cheese and actually upcharged me for it. One slice of cheese on a nearly empty sandwich for $14 is insulting. I walked out hungrier than when I arrived, which I did not think was possible after spending that much on a sandwich at a supposed premium chain. The total was around $14, for something that looked like it belonged in an elementary school lunchbox, not a national sandwich shop. This experience was awful—not just disappointing, but genuinely offensive from a value and brand perspective.
The Westdale Town Center Jimmy John’s proves the brand can do things right. This 1st Ave NE location feels like a low-effort knockoff hiding behind the same logo. I will absolutely avoid this location going forward and will be telling other people in Cedar Rapids to do the same until corporate steps in and fixes it.
Atmosphere: 1
Food: 1
Service: 2
Erik Koch
Hey guys guess what!? You have cash and want to order? Nope lol can’t break a 100 on a 30 dollar order because they don’t want drivers having that much cash… 70 dollars worth. Stop delivering then 🤦🏻♂️ the crazy thing is this chick thought I was crazy for even asking. Cool no money lol
Service: 1
Zac Lowder
I never regret stopping and getting a wrap. they always hit the spot
Atmosphere: 4
Food: 5
Service: 5
Laura Young
I used to go to this Jimmy John’s all the time but something has changed in the last few months. First the sandwiches are smaller. I’m not sure if that’s a JJ’s shrinkflation thing or if it’s just this store
What is just this store is the staff. They aren’t out right rude just short and less than helpful. This time when I went in I ordered a giant and the lady handing it to me seemed unsure if the order was even mine. I was also confused because it was in a standard size bag. Instead of explain they had cut the sandwich in half, she just awkwardly stared at me.
Last time I was in there were 5 employees working but they all waited for one person to not only take my order but then also make my sandwich.
Both times my request of extra mayo was ignored which just may be a difference in what is considered “extra”.
For me it’s not worth it. I’ll just drive a bit further to a hopefully better JJs
Atmosphere: 1
Food: 2
Service: 1
Robert Walsh
Close to work Robinson very convenient for me. Drive through is great but if the line is too long, it's easy to park and walk in. Employees always greet me and are fast so I can get back to on time. I never ate in the restaurant but it always looks clean and neat.
Atmosphere: 5
Food: 5
Service: 5
Derek Einertson
Came for lunch on Friday. Ordered a number 5 regular. Worst sandwich I’ve ever seen or had 2 slices of salami great service but terrible food. Go to the one downtown not this one.
Atmosphere: 1
Food: 1
Service: 3
eklypse13
Just went to the first ave location at 8:22 and the doors are locked. They are not open until 9pm. Just called They told me to walk up to the drive through to be served. That's not safe or legal
Atmosphere: 1
Food: 1
Service: 1
Jaylene Weber
Good location and always great unwhiches.
Corey Bates
Food was ok at best didnt get all my toppings right but still was ok parking here is a huge joke
fresh bread baked throughout the day, fantastic customer service & they're freaky fast LOL
Chiquita Conwell
Bread is too hard and mayo tasted funny
Atmosphere: 5
Food: 2
Service: 5
Katie Gallagher
Haven’t been to JJs at this location in a while due to having a very bad service experience months ago. Went back today after seeing it was taken over by new ownership and it was great!! Friendliest service and my sandwich was very good!! Will be back more often now:):)
Atmosphere: 5
Food: 5
Service: 5
matthew hall
Shows that they were open till 9:00. Showed up at 7:20 door lock employee just looked at me and just went back to mopping and didn't even come try to explain anything
Atmosphere: 1
Food: 1
Service: 1
John Snyder
Well, what more can you say when you pick up in the drive-thru, you hand the lady 2 5's and a few ones; then say she says, "You gave me 20 (4 5's were new & stuck together), so she hands me back 10 and sends me down the road. Leo Getz never went to this drive-thru. Thank you.
Ordered 2 subs for delivery online. Nevered received an update on order other than order received. I called 35 minutes after placing order to get an update, was told they had a lot of orders and that our food was already made. The order tracker feature was then removed from my order with no way of tracking it now. Waited another 30 minutes before food arrived. My sub (club lulu) was not good. Pretty sure the bread was not fresh from today, as I could hardly bite through the bread. Very poor quality. Our sodas were watered down, probably from sitting at store for an hour before being delivered. We eat at this establishment often. Used to have quality food and service. Not the case anymore unfortunately. Hoping this gets remedied soon.
Food: 1
Service: 1
I went to this Jimmy John’s at 1429 1st Ave NE #101, Cedar Rapids, IA 52402 specifically because I’ve had consistently excellent experiences at the Westdale Town Center location (2600 Edgewood Rd SW, Cedar Rapids, IA 52404).
What I got here was so bad it honestly made me question whether corporate has any meaningful oversight of this store.
The menu was noticeably different from the Westdale location. This is a national chain, not an experiment. How is corporate allowing such a disconnect between locations in the same city?
I ordered roast beef expecting what I always get at Westdale: freshly sliced in front of you, thick cut, and generously portioned. Instead, this store handed me a sad excuse for a sandwich with literally one paper-thin slice of roast beef that looked and tasted like cheap, pre-packaged, lunch-meat-grade product.
They then threw on one single slice of cheese and actually upcharged me for it. One slice of cheese on a nearly empty sandwich for $14 is insulting.
I walked out hungrier than when I arrived, which I did not think was possible after spending that much on a sandwich at a supposed premium chain.
The total was around $14, for something that looked like it belonged in an elementary school lunchbox, not a national sandwich shop.
This experience was awful—not just disappointing, but genuinely offensive from a value and brand perspective.
The Westdale Town Center Jimmy John’s proves the brand can do things right. This 1st Ave NE location feels like a low-effort knockoff hiding behind the same logo. I will absolutely avoid this location going forward and will be telling other people in Cedar Rapids to do the same until corporate steps in and fixes it.
Atmosphere: 1
Food: 1
Service: 2
Hey guys guess what!? You have cash and want to order? Nope lol can’t break a 100 on a 30 dollar order because they don’t want drivers having that much cash… 70 dollars worth. Stop delivering then 🤦🏻♂️ the crazy thing is this chick thought I was crazy for even asking. Cool no money lol
Service: 1
I never regret stopping and getting a wrap. they always hit the spot
Atmosphere: 4
Food: 5
Service: 5
I used to go to this Jimmy John’s all the time but something has changed in the last few months. First the sandwiches are smaller. I’m not sure if that’s a JJ’s shrinkflation thing or if it’s just this store
What is just this store is the staff. They aren’t out right rude just short and less than helpful. This time when I went in I ordered a giant and the lady handing it to me seemed unsure if the order was even mine. I was also confused because it was in a standard size bag. Instead of explain they had cut the sandwich in half, she just awkwardly stared at me.
Last time I was in there were 5 employees working but they all waited for one person to not only take my order but then also make my sandwich.
Both times my request of extra mayo was ignored which just may be a difference in what is considered “extra”.
For me it’s not worth it. I’ll just drive a bit further to a hopefully better JJs
Atmosphere: 1
Food: 2
Service: 1
Close to work Robinson very convenient for me. Drive through is great but if the line is too long, it's easy to park and walk in. Employees always greet me and are fast so I can get back to on time. I never ate in the restaurant but it always looks clean and neat.
Atmosphere: 5
Food: 5
Service: 5
Came for lunch on Friday. Ordered a number 5 regular. Worst sandwich I’ve ever seen or had 2 slices of salami great service but terrible food. Go to the one downtown not this one.
Atmosphere: 1
Food: 1
Service: 3
Just went to the first ave location at 8:22 and the doors are locked. They are not open until 9pm. Just called They told me to walk up to the drive through to be served. That's not safe or legal
Atmosphere: 1
Food: 1
Service: 1
Good location and always great unwhiches.
Food was ok at best didnt get all my toppings right but still was ok parking here is a huge joke
Restaurantji Recommends
fresh bread baked throughout the day, fantastic customer service & they're freaky fast LOL
Bread is too hard and mayo tasted funny
Atmosphere: 5
Food: 2
Service: 5
Haven’t been to JJs at this location in a while due to having a very bad service experience months ago. Went back today after seeing it was taken over by new ownership and it was great!! Friendliest service and my sandwich was very good!! Will be back more often now:):)
Atmosphere: 5
Food: 5
Service: 5
Shows that they were open till 9:00. Showed up at 7:20 door lock employee just looked at me and just went back to mopping and didn't even come try to explain anything
Atmosphere: 1
Food: 1
Service: 1
Well, what more can you say when you pick up in the drive-thru, you hand the lady 2 5's and a few ones; then say she says, "You gave me 20 (4 5's were new & stuck together), so she hands me back 10 and sends me down the road. Leo Getz never went to this drive-thru. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
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