I placed an online order to try one of the Grinch meals, specifically the dill pickle fries. Upon arriving at the second window, we were not greeted and were rudely handed our food. When we got home, the fries were not cooked through, and my Big Mac was poorly made. To top it off, I received no dill pickle seasoning.
We called the restaurant, but they told us there was nothing they could do. They could have at least informed us at the window that the fries were sold out, so we wouldn’t have been surprised when we got home and they tried to argue with us.
This experience has made me stop coming to this location due to the rude treatment. I should have known better, but I was eager to try the fries, especially since it was snowing and the roads were too bad to drive to a location further out of my way for better customer service and better food.
Atmosphere: 1
Food: 1
Service: 1
Avery Boyles
I don’t usually leave bad reviews, but Wednesday night we received very bad service at this McDonald’s. We had placed an order on the McDonald’s app but wanted to add two cups of water. We were told we could ask for them at the second window. Once we got to the second window, we asked the girl at the window. She said of course, then handed us our other drinks and food. She then rudely told us there was no way she’d be able to get our waters. We were kind of surprised and asked why. She said they were very backed up and there was no way she should be able to get them and slammed the window shut. I also got food poisoning from the food. Definitely never coming here again!!
Atmosphere: 1
Food: 1
Service: 1
Chloe Meana
I would give zero if I could, POS employees
Atmosphere: 1
Food: 1
Service: 1
Shannon Gaye
Came here at 8pm 11/09/25. They had a hand written sign on the drive through speaker that it was cash only and can’t do doordashes or online orders. So after the staff was rude when I ordered not only did I have to wait over 10 minutes at the window but I thought my food would be fresh for the wait. Nope was cold and fries tasted stale. I saw 5 employees total and one male with his hair in 2 different hairstyles was outside dancing while there’s a line of cars. One of them had a playboy hat is this the new uniform?? Female with brown hair was outside smoking in her car then came back and was on her phone. Will not be coming back , this was my go to McDonald’s but not anymore.
Atmosphere: 1
Food: 1
Service: 1
Carlos Lorick
The manager on staff on October 25, 2025 during during lunch time was amazing! I forgot to ask for his name but he was very attentive and accommodating, all while managing the chaos of consistently restaurant.
Atmosphere: 5
Food: 5
Service: 5
Gail BAILEY
Had a vanilla ice cream cone. Used my points.
Lynette Morrison
this resturant was so dirty . restrooms hadn't been cleaned in a long time. there was old food on the floors, toilets were disgusting. unfortunately i had to take my young granddaughter in them.
Atmosphere: 1
Food: 3
Service: 3
Rigoberto Salas
McDonald’s Monopoly is currently running seems like all the item that have a peel sticker. Didn’t have a peel sticker. These people are taking the sticker for themselves.
Atmosphere: 1
Food: 1
Service: 1
Ruth Dunlevy
Great place to get an ice cream on a cone or some ice cream yum
Atmosphere: 5
Food: 5
Service: 5
Kelly GonZalez
Food is terrible. Had not been there in about a year because at that time the food was bad. Got a burger and fries. The patties we hard dry and old. If you would not eat it yourself why would you serve it. What ever the job is take pride in it. The McDonald's by the airport is the best. They care about what they serve their customers. I live on The N.E. side of town but I know for now on if I ever want McDonald's again I will drive to the airport...
While I cannot speak on other people's experiences, I have had zero issues with this location. I come here often on my lunch break so I've gotten quite a few meals from here.
In fact, I want to post this on here to share my praises of their crew. The staff is polite and courteous. The drive-thru moves efficiently during the busy lunch rush.
I am a picky eater so my orders can usually be complicated. Yet every time I've been here my food is hot, delicious, and correctly made.
Thank you and keep up the good work! 👍
Food: 5
Service: 5
Mike Judicki
This location has the most trouble using the mobile app and the codes and everything regarding that. I think this store could use some more training. You lost a sale today because they couldn’t figure out how to do it.
Atmosphere: 2
Service: 2
Deb Williams
Great staff, friendly and smiling!!
Atmosphere: 5
Food: 5
Service: 5
Cr Fisher
Constantly the food I order. Good value for money
Irene Howard
DO NOT COME HERE!! starting off we were told they closed at 11 so we had to go to the drive thru, later they told us that we couldn’t be in the drive through during these hours but they would take our order anyways. Several items are missing from our bag, they gave me barely any fries and I found a LIVE fly in my food. I also tried contacting them but they later hung up on me. Place was dirty overall. I also found a dead ant in my burger.
I placed an online order to try one of the Grinch meals, specifically the dill pickle fries. Upon arriving at the second window, we were not greeted and were rudely handed our food. When we got home, the fries were not cooked through, and my Big Mac was poorly made. To top it off, I received no dill pickle seasoning.
We called the restaurant, but they told us there was nothing they could do. They could have at least informed us at the window that the fries were sold out, so we wouldn’t have been surprised when we got home and they tried to argue with us.
This experience has made me stop coming to this location due to the rude treatment. I should have known better, but I was eager to try the fries, especially since it was snowing and the roads were too bad to drive to a location further out of my way for better customer service and better food.
Atmosphere: 1
Food: 1
Service: 1
I don’t usually leave bad reviews, but Wednesday night we received very bad service at this McDonald’s. We had placed an order on the McDonald’s app but wanted to add two cups of water. We were told we could ask for them at the second window. Once we got to the second window, we asked the girl at the window. She said of course, then handed us our other drinks and food. She then rudely told us there was no way she’d be able to get our waters. We were kind of surprised and asked why. She said they were very backed up and there was no way she should be able to get them and slammed the window shut. I also got food poisoning from the food. Definitely never coming here again!!
Atmosphere: 1
Food: 1
Service: 1
I would give zero if I could, POS employees
Atmosphere: 1
Food: 1
Service: 1
Came here at 8pm 11/09/25. They had a hand written sign on the drive through speaker that it was cash only and can’t do doordashes or online orders. So after the staff was rude when I ordered not only did I have to wait over 10 minutes at the window but I thought my food would be fresh for the wait. Nope was cold and fries tasted stale. I saw 5 employees total and one male with his hair in 2 different hairstyles was outside dancing while there’s a line of cars. One of them had a playboy hat is this the new uniform?? Female with brown hair was outside smoking in her car then came back and was on her phone. Will not be coming back , this was my go to McDonald’s but not anymore.
Atmosphere: 1
Food: 1
Service: 1
The manager on staff on October 25, 2025 during during lunch time was amazing! I forgot to ask for his name but he was very attentive and accommodating, all while managing the chaos of consistently restaurant.
Atmosphere: 5
Food: 5
Service: 5
Had a vanilla ice cream cone. Used my points.
this resturant was so dirty . restrooms hadn't been cleaned in a long time. there was old food on the floors, toilets were disgusting. unfortunately i had to take my young granddaughter in them.
Atmosphere: 1
Food: 3
Service: 3
McDonald’s Monopoly is currently running seems like all the item that have a peel sticker. Didn’t have a peel sticker. These people are taking the sticker for themselves.
Atmosphere: 1
Food: 1
Service: 1
Great place to get an ice cream on a cone or some ice cream yum
Atmosphere: 5
Food: 5
Service: 5
Food is terrible. Had not been there in about a year because at that time the food was bad. Got a burger and fries. The patties we hard dry and old.
If you would not eat it yourself why would you serve it. What ever the job is take pride in it.
The McDonald's by the airport is the best. They care about what they serve their customers. I live on The N.E. side of town but I know for now on if I ever want McDonald's again I will drive to the airport...
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Big Mac, French Fries
Restaurantji Recommends
While I cannot speak on other people's experiences, I have had zero issues with this location. I come here often on my lunch break so I've gotten quite a few meals from here.
In fact, I want to post this on here to share my praises of their crew. The staff is polite and courteous. The drive-thru moves efficiently during the busy lunch rush.
I am a picky eater so my orders can usually be complicated. Yet every time I've been here my food is hot, delicious, and correctly made.
Thank you and keep up the good work! 👍
Food: 5
Service: 5
This location has the most trouble using the mobile app and the codes and everything regarding that. I think this store could use some more training. You lost a sale today because they couldn’t figure out how to do it.
Atmosphere: 2
Service: 2
Great staff, friendly and smiling!!
Atmosphere: 5
Food: 5
Service: 5
Constantly the food I order. Good value for money
DO NOT COME HERE!! starting off we were told they closed at 11 so we had to go to the drive thru, later they told us that we couldn’t be in the drive through during these hours but they would take our order anyways. Several items are missing from our bag, they gave me barely any fries and I found a LIVE fly in my food. I also tried contacting them but they later hung up on me. Place was dirty overall. I also found a dead ant in my burger.
Atmosphere: 2
Food: 1
Service: 1
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