Pancheros Mexican Grill - Cedar Rapids Kirkwood

Honestly was really depressing and they are quite slow. I understand the worker was new but she kinda just moved to the register after her coworker had to help her out. The dude with the dreds did a good job trying to get people in and out tho. 10/10

Atmosphere: 2

Food: 3

Service: 4

Only Pancheros I go to. Service is great and Isaah will make sure your checkout and order are good to go

Atmosphere: 5

Food: 5

Service: 5

I normally luv pancheros but during my visit here, an employee entered the kitchen without washing her hands and started to touch the food. A customer had to ask her to wash them. Yeesh. They were also having issues with the tortilla dough and cooking it. Took several times for them to make one that didn't fall apart.

Atmosphere: 4

Food: 3

Service: 1

Bri & Tanya were great! They worked as a team to get our order done quickly! They were super friendly. This location has taken a better turn! Thanks Bri for making this an enjoyable & clean pancheros to come to. :)

Atmosphere: 5

Food: 5

Service: 5

The staff seemed like they didn't want to be there

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Burrito Bowl, Tacos 2

The food is good and the atmosphere is good but whenever I go I get the feeling the workers over there just don't want us to come lol , don't get me wrong they aren't rude or anything like that but just like idgf lol

Atmosphere: 5

Food: 5

Service: 2

Rude. Stale chips. Salsa was only water and under portioned. Burrito filling cold. No highchairs. Not sure how you can do much worse. Unless you want to experience the bottom rung of a franchise… avoid this Pancheros.

Atmosphere: 1

Food: 1

Service: 1

Came in from out of state. This was the dirtiest restaurant I have been in, in a long time. Almost walked out but really was craving a quesadilla. It tasted super off, decided to stop eating. Ended up with food poisoning that night. The employee were fine - teen daughter commented that the "vibe" of the employees was really "depressing". So sad to see this once loved location go downhill so bad.

Atmosphere: 1

Food: 1

Service: 2

Who doesnt love Pancheros? Love the tortillas, and queso is a must.

Atmosphere: 4

Food: 4

Service: 4

I was overcharged for double meat. I was charged for triple meat. To top it off the chicken tasted like stale cigarettes.

Atmosphere: 3

Food: 1

Service: 1

Everyone should know! Cigarette smoke/ash smell and taste in food. I read this in a review before at this Panch and thought it was a fluke. Tonight, I online ordered a burrito with chips/guac. Upon entering Panch, I smelled cigarettes but didn't think much of it. Once I got home and took a bite of the burrito, it smelled and tasted as if there was cigarette ash in it. The guac also had the taste of cigarettes. Someone else confirmed the smell blindly without me mentioning what it smelled like. I called the store and they hung up immediately. Submitted an online ticket regarding the issue. Their excuse? When the beans are overcooked, they cause a burnt and ashy smell and flavor. However, they did refund my order online almost immediately after I declined the overcooked bean excuse and requested a refund instead of a free burrito for next time.

Atmosphere: 1

Food: 1

Service: 1

Absolutely terrible service. If you want workers that won’t listen to your order, upcharge you for anything extra, even rice, and give you an attitude, then go here. Almost all the employees give no patients or respect. Terrible establishment and employees.

Atmosphere: 1

Food: 3

Service: 1

Oof. Bad food, worse workers. You can do better ladies!!!

Atmosphere: 1

Food: 1

Service: 1

Employees at this location are terrible and extremely rude. Nobody told y’all to clock in at Pancheros. Stop taking it out on customers.

Atmosphere: 1

Food: 1

Service: 1

I just wanted a burrito. I wanted to use my money, get the burrito, get the hot sauce they sell (again, with my money), and then leave in peace. Every time I entered, one could tell that every single employee was disgusted that you even walked in to begin with. Scowling at you, not making eye contact, ignoring you for 10 minutes straight when you’re the only person standing in the physical restaurant. The Kirkwood Boulevard location might as well be a prison, I could not tell the difference. In particular, I asked for a refund on a hot sauce I purchased (again, with my own money) because supposedly they had none left. When they said it’s impossible to give a refund, they offered me nothing in return for taking my money. Just said they had to wait for the manager. The manager came in, wrote down “50 percent off” on a dirty receipt after I had waited almost thirty minutes. I came in the next day trying to use that dirty receipt with the same employee who witnessed the event, and they tried to give me less than the 50 percent off that was written. I asked for the full 50 percent, and they immediately lost their patience, started talking bad about me to other employees, and saying that “11am is too early to be dealing with this.” Thought I was going to get shot trying to have them help a customer who was backhanded multiple times by the employees that work there. I don’t mind if people spit in my face, act like I’m a criminal for entering, slanders my family’s name, I just want to pay for my dang American Burrito without being fought by the employees like they are the defenders of corporate Pancheros. Absolute scum service, an earthworm would have given me better service. The employees have no regard for human life, and it shows in their eyes. I would give NEGATIVE 5 stars if I could. Also, I hope this review can’t be tracked back to my home, as I do not want my family dying in a drive by shooting. This Kirkwood Boulevard location made me swear off of Pancheros forever. Maybe, with their hard work and dedication, every single person in Cedar Rapids will swear off of it and Pancheros will never have to deal with a customer again. Godspeed fellow consumers.

Atmosphere: 1

Food: 2

Service: 1