Came to the drive thru Friday Morning and the line was 10 cars deep? I have been here before and the line moves usually but I waited 10 minutes and cars were not moving ahead so I decided to go inside. Once I got inside to the lady taking orders I asked for a Nutter Butter Blender and she seemed confused at first but got my order in. I'm standing there waiting and wow the workers are moving slow as can be and one worker making my order had no clue how to make it. Another worker was slow as can be and she was on her cell phone. I waited and other people behind me was getting there orders before me? I gave it 10-15min and I then asked Yo where's my drink and a guy came over with mine said they gave my drink to someone in the drive thru. So very unorganized and slow chaos. I asked for a manager and no one could get me one they said if I had a complaint to just write a review lol so here it is.....This is the only location I've ever had a problem like friday
Atmosphere: 1
Food: 5
Service: 1
Teresa Zesch
Love my shake.
Megan Rathje
Placed a pick up order for cold brew with lucky charms cold foam but received brown water that had no taste of either coffee or marshmallows. Was not even drinkable. Will not be returning.
Food: 1
D
WORST scooter's in town
Service: 1
Monica Flores
Got my hot drink so cold
Peach K
Turned out they'd rather delete reviews they personally disagree with than address real problems in the store. Didn't even get the automated response. Gross.
Atmosphere: 1
Food: 1
Service: 1
James Sturgeon
This Scooter's is always great. Very friendly and they all love my dog which always makes it worth going. The drinks are also good. Can't say I have ever had anything bad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Bar Blender, Turtle Blender
Karrie Raue
they were super slow to even take my order even though I was the only one there and kepted talking about there Chips they couldn't find?? waste of time
Atmosphere: 1
Food: 1
Service: 1
NolanDrag0n
My wife and I have went to Scooters many times. I feel like we are always kind when we go in there. I understand thst orders are constantly messed up. It can be hard to run a coffee shop. But let me just say that every single time we have made a comment about our drinks getting messed up, the customer service has been horrendous, with the manager and the assistant manager being the worst. I don't think I've ever had a manager, even an employee, be so rude to me in my life. To say I was insulted is putting it lightly
Atmosphere: 5
Food: 2
Service: 1
Ghost Lite
Edit: Below is the original review I had left. The store owner had reached out and apologized for the events even though it was not their fault. Great customer service and very speedy replies.
I've had multiple u pleasant customer service experiences there but today was the worst. To preface, I'm dealing with some very serious things having to do with relatives in the hospital and it has weighed very heavily and made me fragile. I wanted some relief so I chose this location for a quick coffee. At the drive thru, I had a nice conversation with whichever worker on the other end trying to figure out if syrups can go in cold foam. I just wanted a cold brew with pumpkin cold foam. Once I got to the window I was handed a cold brew with pumpkin syrup in it but no cold foam. At first I nicely explained what it was supposed to be and the mas presenting person at the window had stated that wasn't written down on the order. I said I had a conversation with the person taking my order to make sure we got the specifics right. They then told me, "well next time have the person driving you order so we can hear you." They're tone was very bitter. I had trued to explain that we had agreed on the order and I thought it was understood but they rudley cut me off and said, "well do you want us to make that or just take what you have? I didn't hear any of what you said," every time I tried explaining they were uncooperative and rude. I ended up just taking the drink and giving it to my friend and went to Starbucks instead. The kirkwood location is so much kinder and I will never come back to this location.
Apparently they use a shelf stable half and half at this location which leaves the coffee chunky and has the most unpleasant feeling and taste in your mouth. When i went in to get a refund, i got a lecture about "i assure you its good" and then was offered alternatives i have no interest in. Atmosphere around wanting refund was condescending and i wont be back to this scooters ever again.
Food: 1
Service: 1
Liz Gearhart
Peanut butter blended with an extra shot of expresso is so amazing. If I could get it everyday I would.
Came to the drive thru Friday Morning and the line was 10 cars deep? I have been here before and the line moves usually but I waited 10 minutes and cars were not moving ahead so I decided to go inside. Once I got inside to the lady taking orders I asked for a Nutter Butter Blender and she seemed confused at first but got my order in. I'm standing there waiting and wow the workers are moving slow as can be and one worker making my order had no clue how to make it. Another worker was slow as can be and she was on her cell phone. I waited and other people behind me was getting there orders before me? I gave it 10-15min and I then asked Yo where's my drink and a guy came over with mine said they gave my drink to someone in the drive thru. So very unorganized and slow chaos. I asked for a manager and no one could get me one they said if I had a complaint to just write a review lol so here it is.....This is the only location I've ever had a problem like friday
Atmosphere: 1
Food: 5
Service: 1
Love my shake.
Placed a pick up order for cold brew with lucky charms cold foam but received brown water that had no taste of either coffee or marshmallows. Was not even drinkable. Will not be returning.
Food: 1
WORST scooter's in town
Service: 1
Got my hot drink so cold
Turned out they'd rather delete reviews they personally disagree with than address real problems in the store. Didn't even get the automated response. Gross.
Atmosphere: 1
Food: 1
Service: 1
This Scooter's is always great. Very friendly and they all love my dog which always makes it worth going. The drinks are also good. Can't say I have ever had anything bad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Bar Blender, Turtle Blender
they were super slow to even take my order even though I was the only one there and kepted talking about there Chips they couldn't find?? waste of time
Atmosphere: 1
Food: 1
Service: 1
My wife and I have went to Scooters many times. I feel like we are always kind when we go in there. I understand thst orders are constantly messed up. It can be hard to run a coffee shop. But let me just say that every single time we have made a comment about our drinks getting messed up, the customer service has been horrendous, with the manager and the assistant manager being the worst. I don't think I've ever had a manager, even an employee, be so rude to me in my life. To say I was insulted is putting it lightly
Atmosphere: 5
Food: 2
Service: 1
Edit: Below is the original review I had left. The store owner had reached out and apologized for the events even though it was not their fault. Great customer service and very speedy replies.
I've had multiple u pleasant customer service experiences there but today was the worst. To preface, I'm dealing with some very serious things having to do with relatives in the hospital and it has weighed very heavily and made me fragile. I wanted some relief so I chose this location for a quick coffee. At the drive thru, I had a nice conversation with whichever worker on the other end trying to figure out if syrups can go in cold foam. I just wanted a cold brew with pumpkin cold foam. Once I got to the window I was handed a cold brew with pumpkin syrup in it but no cold foam. At first I nicely explained what it was supposed to be and the mas presenting person at the window had stated that wasn't written down on the order. I said I had a conversation with the person taking my order to make sure we got the specifics right. They then told me, "well next time have the person driving you order so we can hear you." They're tone was very bitter. I had trued to explain that we had agreed on the order and I thought it was understood but they rudley cut me off and said, "well do you want us to make that or just take what you have? I didn't hear any of what you said," every time I tried explaining they were uncooperative and rude. I ended up just taking the drink and giving it to my friend and went to Starbucks instead. The kirkwood location is so much kinder and I will never come back to this location.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
Very friendly staff, had a mix up and the drive thru staff fixed it quickly.
Kid-friendliness: The menu has a kids combo comes in a box that has a surprise in it. Very cute.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Iced Latte, Iced Caramelicious
A great go to when I need a pick-me-up for myself or my team ?
Food: 5
Service: 5
Recommended dishes: Iced Caramelicious, Caramelicious
Fast and food was good too
Atmosphere: 5
Food: 5
Service: 5
Apparently they use a shelf stable half and half at this location which leaves the coffee chunky and has the most unpleasant feeling and taste in your mouth. When i went in to get a refund, i got a lecture about "i assure you its good" and then was offered alternatives i have no interest in. Atmosphere around wanting refund was condescending and i wont be back to this scooters ever again.
Food: 1
Service: 1
Peanut butter blended with an extra shot of expresso is so amazing. If I could get it everyday I would.
Food: 5
Service: 5
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