I used the app to place my order. One of the items I paid for was not available. I was told I could get a comp card...also unavailable. After 20 minutes of my food getting cold, an employee promised the regional manager would call me about a refund since she couldn't tell me how to do it in the app. I called the next day to follow up. The RM had been there but didn't call. Luckily the app has a customer service number that did help and they gave me a refund. Unfortunately the RM did not follow up herself or have one of her team do it.
Atmosphere: 3
Food: 4
Service: 1
Brandon Hakes
Stopped here to get carry out after a long day of work. I kindly asked for my food to be fresh, and the lady Kia made sure it happened. She was very professional and polite. This really made my day and means a lot to me. Food was excellent and will be stopping by this place the next time I'm in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Fries, French Fries
David Mccrea
Good service
Atmosphere: 4
Food: 4
Service: 4
Phil M
Been here four times now and place is terrible. Always around 9, Always cold food with no one in line. Dead end job with careless workers. Will never return.
Atmosphere: 1
Food: 1
Service: 1
Jason & Haley Prideg
We just went through the drive-thru and waited fifteen minutes for our food when there was nobody else at the restaurant. They didn’t give us straws for the wait, which is whatever…but when the food came out, the buns on my husband’s burger were still halfway frozen. He bites into it and there is a hair in it. This Wendy’s ALWAYS struggles and is nasty I guess.
Atmosphere: 1
Food: 1
Service: 1
Cale Jasper
service sub par at best. took too long and was wrong. This is on several different trips to this Wendy's.
Atmosphere: 1
Food: 2
Service: 1
Andy Nguyen
Super rude employee. Asked for a number 3 meal at 9:00pm and she sighed right into the microphone. Went up the drive through window she rolled her eyes again. Ordered a hot coffee and was given a stale cold one. We walked in politely asked if they can make us a hot one and they said no. We asked if they can microwave the cold one they did and slammed it on the counter after they’re done. If you are having a bad day don’t put it on the customer. Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Teron Townsend
When you set an expectation you should live up to it. Change the hrs to 7am cause thats when you open. Def not 6:30 and to say its the managers fault is obsurd!!
Service: 1
Tar Abd
I went at night and i noticed they are the best Wendy's in cr i told the guy at the window he said because they want to be here and they enjoy thier work You never hear that anymore
This is not FAST food at all. Slowest drive through in town. The 4 stars for food was for the fries and the Krabby Patty burger my grandson ADORED. Had to come back twice to get the burger though as they were out of lettuce, sauce and a couple other things the first couple times. May or may not be back.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Classic Chocolate Frosty
Terry Scott
No issue's
Atmosphere: 4
Food: 4
Dion Zhubi
There were 4 free people chatting including the manager while I was waiting for 10 minutes to place an order
Atmosphere: 2
Food: 2
Service: 1
Anna Sully
Never going back here. I went to walk in during regular business hours (Sunday at 4:15) and the Manager had locked the door. I knocked on it a lot and even went to the drive through window & asked the 2 women working if they were going to unlock the door and they completely ignored me. Finally when the next person came through drive thru I went up to the window before them and the gal at the window said they locked the door because "there are only 2 of us here", we hike I saw 3 people working. So lock out your customers during open hours what B.S.
Mary Eldridge
Worst Wendy’s I’ve ever been to. They literally never care about refilling their soda machine so you’re always getting some disgusting drink even though they recently just upgraded their machine.
I've always had a fast and friendly experience.
Atmosphere: 5
Food: 5
Service: 5
I used the app to place my order. One of the items I paid for was not available. I was told I could get a comp card...also unavailable. After 20 minutes of my food getting cold, an employee promised the regional manager would call me about a refund since she couldn't tell me how to do it in the app. I called the next day to follow up. The RM had been there but didn't call. Luckily the app has a customer service number that did help and they gave me a refund. Unfortunately the RM did not follow up herself or have one of her team do it.
Atmosphere: 3
Food: 4
Service: 1
Stopped here to get carry out after a long day of work. I kindly asked for my food to be fresh, and the lady Kia made sure it happened. She was very professional and polite. This really made my day and means a lot to me. Food was excellent and will be stopping by this place the next time I'm in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Fries, French Fries
Good service
Atmosphere: 4
Food: 4
Service: 4
Been here four times now and place is terrible. Always around 9, Always cold food with no one in line. Dead end job with careless workers. Will never return.
Atmosphere: 1
Food: 1
Service: 1
We just went through the drive-thru and waited fifteen minutes for our food when there was nobody else at the restaurant. They didn’t give us straws for the wait, which is whatever…but when the food came out, the buns on my husband’s burger were still halfway frozen. He bites into it and there is a hair in it. This Wendy’s ALWAYS struggles and is nasty I guess.
Atmosphere: 1
Food: 1
Service: 1
service sub par at best. took too long and was wrong. This is on several different trips to this Wendy's.
Atmosphere: 1
Food: 2
Service: 1
Super rude employee. Asked for a number 3 meal at 9:00pm and she sighed right into the microphone. Went up the drive through window she rolled her eyes again. Ordered a hot coffee and was given a stale cold one. We walked in politely asked if they can make us a hot one and they said no. We asked if they can microwave the cold one they did and slammed it on the counter after they’re done. If you are having a bad day don’t put it on the customer. Very disappointed
Atmosphere: 1
Food: 1
Service: 1
When you set an expectation you should live up to it. Change the hrs to 7am cause thats when you open. Def not 6:30 and to say its the managers fault is obsurd!!
Service: 1
I went at night and i noticed they are the best Wendy's in cr i told the guy at the window he said because they want to be here and they enjoy thier work
You never hear that anymore
Restaurantji Recommends
This is not FAST food at all. Slowest drive through in town. The 4 stars for food was for the fries and the Krabby Patty burger my grandson ADORED. Had to come back twice to get the burger though as they were out of lettuce, sauce and a couple other things the first couple times. May or may not be back.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Classic Chocolate Frosty
No issue's
Atmosphere: 4
Food: 4
There were 4 free people chatting including the manager while I was waiting for 10 minutes to place an order
Atmosphere: 2
Food: 2
Service: 1
Never going back here. I went to walk in during regular business hours (Sunday at 4:15) and the Manager had locked the door. I knocked on it a lot and even went to the drive through window & asked the 2 women working if they were going to unlock the door and they completely ignored me. Finally when the next person came through drive thru I went up to the window before them and the gal at the window said they locked the door because "there are only 2 of us here", we hike I saw 3 people working. So lock out your customers during open hours what B.S.
Worst Wendy’s I’ve ever been to. They literally never care about refilling their soda machine so you’re always getting some disgusting drink even though they recently just upgraded their machine.
Atmosphere: 1
Food: 1
Service: 1
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