I live about 3 blocks from the location. I'd been going to this location for years. I quit about a year ago because the customer service was awful and my order was never correct. Tonight I figured it'd been long enough that they'd have to have new staff by now and I was correct. No familiar faces. Customer service was satisfactory and my order was (mostly) accurate. However, when ordering on the app the prices were drastically different than from the store which I only know because the app kept having issues and wouldn't let me finalize the order. An entire $1 difference per meal ordering from the store. When I got home to eat my meal half of the bun was rock hard on my sandwich. I also ordered the cinnabon which was also rock hard. My baked potato was so dry. They forgot the sour cream and there was no butter. The food wasn't edible. I'm so disappointed that a once thriving chain has declined so drastically. Incredibly disappointing. Tonight was probably their last chance.
Daniel Nelson
Can’t make food correctly. Ordered a burger with no ketchup, no mayo, no onion. Put it up correctly on the order screen, confirmed in correctly, but still made it wrong. It’s not that hard
Teri Pirtle
I love how easy their app is to use and they have great friendly service and the food is great!
I went late at night, and despite it being empty, I was in the drive-thru, and the only customer there it took forever. We had to wait more than 20 minutes. And the food was a little undercooked, like everything was slightly mushy. I will never be going to this location again.
Food: 3
Service: 1
Recommended dishes: Chocolate Frosty, Fries, Dave's, Apple Bites, French Fries
Zach Main
Always out of stock on something. Coming to this place only to have my time wasted because they are out of stock on everything. I wonder how this place still in business.
Atmosphere: 1
Food: 3
Service: 1
Annie Henthorn
Cold stale fries, melted frosty, rude service.
Atmosphere: 1
Food: 1
Service: 1
Isaac Hassen
Had cold chicken nuggets wasn’t a pleasant experience
Amanda Marie
This Wendy's really struggles. I live right by it so we do tend to go here more than most fast food places. The staff is never friendly, they kept my money for a refund they were supposed to get me one time, because a manager didn't have time to come to the front. I waited 10 minutes or more. The drive through folks are a no man....no we have no baked potatoes, no we don't have chili here at this Wendy's. Which I'm pretty sure is total crap, because Wendy's always has chili and it's on the their menu as well as the baked potato.
Atmosphere: 1
Food: 3
Service: 1
Jennifer Ellis
They were extremely rude. We order very simple meals. We pulled up to the window. Obviously the girl was very upset. Slamming things around. We got our order pulled off went to a gas station right next door came back to the car. Check the food and it was wrong. Upon examining it we found all the sandwiches to be cold. Return to the restaurant spoke with the girl that first took our order and she said oh yes I'm sorry I did make a mistake. There was a young man in the food area cooking came up was so very rude and disrespectful. I explained to him she even said she messed up. He got an attitude with me talking very disrespectfully. I asked to speak to the manager it took her 10 minutes to come up front to speak to me. Explained it to her and the gentleman with the attitude. Came around the corner standing behind flipping me off. And I told her I found it very disrespectful she ignored me. And then started making our food. He. continued standing around the corner talking extremely rude and disrespectful vulgar language. Another two times he ran around different places flipping me off spoke to the manager again and she told him to stop. Continue flipping me off. . Very unsatisfied with the food and the young man that was extremely disrespectful
Atmosphere: 1
Food: 1
Service: 1
Gerry Dotson
Had several people working and it took about 8 mins to get my biggie bag and my food wasn't even hot. Fries were cold and dry
Service keeps getting worse and worse. Only open on time if a manager is present and even then the barely do, they think it's hilarious to leave customers waiting until they get annoyed and drive off in addition to the quality of food going down hill
Atmosphere: 1
Service: 1
E
The girl in the drive-through tonight slammed the window on me because I asked to add a Frosty, and they don't have Frostys there. Isn't it a Wendy's? There were 6 people standing there to serve some nuggets and a burger actively avoiding anything to do with customer service.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Nuggets Combo, Fries
Aaron Pozdol
Possible the worst of the already sub standard Wendy's restaurants in Cedar Rapids.
Atmosphere: 1
Food: 1
Service: 1
Jake Koerner
Slow service, waited 30 minutes and received my food after 3 other people after me ordered. No sink to wash hands. Might be the worst Wendy’s I’ve ever been to. Staff was nice.
I live about 3 blocks from the location. I'd been going to this location for years. I quit about a year ago because the customer service was awful and my order was never correct. Tonight I figured it'd been long enough that they'd have to have new staff by now and I was correct. No familiar faces. Customer service was satisfactory and my order was (mostly) accurate. However, when ordering on the app the prices were drastically different than from the store which I only know because the app kept having issues and wouldn't let me finalize the order. An entire $1 difference per meal ordering from the store. When I got home to eat my meal half of the bun was rock hard on my sandwich. I also ordered the cinnabon which was also rock hard. My baked potato was so dry. They forgot the sour cream and there was no butter. The food wasn't edible. I'm so disappointed that a once thriving chain has declined so drastically. Incredibly disappointing. Tonight was probably their last chance.
Can’t make food correctly. Ordered a burger with no ketchup, no mayo, no onion. Put it up correctly on the order screen, confirmed in correctly, but still made it wrong. It’s not that hard
I love how easy their app is to use and they have great friendly service and the food is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Frosty, Chili, Salad, Fries, Baconator, Cheese Fries, Hamburger, French Fries
I went late at night, and despite it being empty, I was in the drive-thru, and the only customer there it took forever. We had to wait more than 20 minutes. And the food was a little undercooked, like everything was slightly mushy. I will never be going to this location again.
Food: 3
Service: 1
Recommended dishes: Chocolate Frosty, Fries, Dave's, Apple Bites, French Fries
Always out of stock on something. Coming to this place only to have my time wasted because they are out of stock on everything. I wonder how this place still in business.
Atmosphere: 1
Food: 3
Service: 1
Cold stale fries, melted frosty, rude service.
Atmosphere: 1
Food: 1
Service: 1
Had cold chicken nuggets wasn’t a pleasant experience
This Wendy's really struggles. I live right by it so we do tend to go here more than most fast food places. The staff is never friendly, they kept my money for a refund they were supposed to get me one time, because a manager didn't have time to come to the front. I waited 10 minutes or more. The drive through folks are a no man....no we have no baked potatoes, no we don't have chili here at this Wendy's. Which I'm pretty sure is total crap, because Wendy's always has chili and it's on the their menu as well as the baked potato.
Atmosphere: 1
Food: 3
Service: 1
They were extremely rude. We order very simple meals. We pulled up to the window. Obviously the girl was very upset. Slamming things around. We got our order pulled off went to a gas station right next door came back to the car. Check the food and it was wrong. Upon examining it we found all the sandwiches to be cold. Return to the restaurant spoke with the girl that first took our order and she said oh yes I'm sorry I did make a mistake. There was a young man in the food area cooking came up was so very rude and disrespectful. I explained to him she even said she messed up. He got an attitude with me talking very disrespectfully. I asked to speak to the manager it took her 10 minutes to come up front to speak to me. Explained it to her and the gentleman with the attitude. Came around the corner standing behind flipping me off. And I told her I found it very disrespectful she ignored me. And then started making our food. He. continued standing around the corner talking extremely rude and disrespectful vulgar language. Another two times he ran around different places flipping me off spoke to the manager again and she told him to stop. Continue flipping me off. . Very unsatisfied with the food and the young man that was extremely disrespectful
Atmosphere: 1
Food: 1
Service: 1
Had several people working and it took about 8 mins to get my biggie bag and my food wasn't even hot. Fries were cold and dry
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Lots of parking. Convient. Location. Nice staff. Clean establishment.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chicken Nuggets Combo, Fries, Wendy’S Baked Potatoes, Hamburger
Service keeps getting worse and worse. Only open on time if a manager is present and even then the barely do, they think it's hilarious to leave customers waiting until they get annoyed and drive off in addition to the quality of food going down hill
Atmosphere: 1
Service: 1
The girl in the drive-through tonight slammed the window on me because I asked to add a Frosty, and they don't have Frostys there. Isn't it a Wendy's? There were 6 people standing there to serve some nuggets and a burger actively avoiding anything to do with customer service.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Nuggets Combo, Fries
Possible the worst of the already sub standard Wendy's restaurants in Cedar Rapids.
Atmosphere: 1
Food: 1
Service: 1
Slow service, waited 30 minutes and received my food after 3 other people after me ordered. No sink to wash hands. Might be the worst Wendy’s I’ve ever been to. Staff was nice.
Atmosphere: 1
Food: 3
Service: 1
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