Arby's
15701 Hickman Rd, Clive
(515) 987-2999
Recent Reviews
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Always made fast and fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Curly Fries, Classic Roast Beef, Crispy Chicken Sandwich
The sandwich I received, a double meat roast beef with cheddar cheese sauce, was mush. Yes it had plenty of meat but the bun and sandwich was mushy and soggy. Not at all appetizing. Oh, and the fries were cold and old. Not a good dining experience at the ole Arby’s.
Atmosphere: 2
Food: 2
Service: 5
Always a great meal when you are short on time.....
Food: 5
Service: 5
I’ve been getting my food from this place for a few years while I worked at the Walgreens across the street. However, today was amazing! There was a nice gentleman named Bradley and he gave just amazing vibes! The chef also screwed up and this guy was quick to reassure me they would make me another sandwich to fix it.I told him thanks for being awesome and he said: “It takes one to know one, boss. Have a great day!”
This is incredible customer service and I have never felt so respected by anyone handling my food before! Bradley is amazing and this perfect review is all under his name! Thanks, brother!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich and Curly Fries, Curly Fries, Roast Beef
They asked if I wanted ketchup. I said yes. There wasn't any in the sack.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef, Double Roast Beef
Our experience at this Arby’s was amazing. We showed up 5 minutes before close and were worried we were going to upset the employees because we arrived so late. Caleb took our order and was happy as a clam to serve us. We ordered 20 sliders and he was delighted to make it happen. Velma helped whip out the sliders and we left the restaurant about 10 minutes later which means closing took them longer than normal but they were stoked to be helping us. 10/10 would recommend this Arby’s and Caleb and Velma should both get raises. They deserve it for their 5 star speed and 10 star customer service.
Atmosphere: 5
Food: 5
Service: 5
We did drive thru and didn't have to wait long for our food. I got the new Deluxe Burger and I was surprised that a fast food burger could be so delicious! It was the best burger I've had in a long time. It was juicy, still a little pink inside and not over cooked like every burger I've eaten elsewhere. Usually I'll share some of my burger with my dog but not this time. I will be back for sure. Also, the guy at the drive thru was very friendly and clearly liked interacting with customers. According to the receipt his name is David. Well done!
Atmosphere: 5
Food: 5
Service: 5
I went to the counter, ordered one cheddar and roast beef sandwich, one lamb gyro and two shakes for take out. Got home, missing the cheddar and roast beef but did have an extra cup of au ju. C’mon people you can do better!
Atmosphere: 3
Food: 3
Service: 1
Love the crispy chicken sandwich. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
They didn't get hear me say cheese sticks massa sticks lik 4 times but got everything else
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Double Roast Beef
Restaurantji Recommends
This is the second time I have gone through the drive through and did not get the food I ordered. Then drove home just to find how disappointing it was. When I called to ask how they were going to fix my problem, again, not only did the person who answered the phone hang up on me, when I called right back, they hung up again, but did not disconnect the receiver? I heard every rotten thing she said about me.
Oh and when I went on the corporate website, to fill out the survey or the comments on the contact us information, as Arby's suggested I do, they never contacted me. I made the attempt 3 times, in three days.?
Atmosphere: 1
Food: 1
Service: 1
There's a worker named maria I went there and ordered she was so rude and disrespectful she practically threw my food and money at me and slammed the drive threw window she needs to get fired and coorpreate ain't much better I recccomend not to eat at any arbys at all
Didn't eat in.
Food: 5
Service: 5
This Arby's location gets it right. Service has always been great, and order accuracy has been 100%.
Atmosphere: 4
Food: 4
Service: 5
I had ordered a Chicken Sandwich meal. When eating the chicken sandwich, I noticed it tasted a little slimy and strange. Come to find out, the chicken was not thoroughly cooked properly and what I was tasting was raw chicken. It was so raw, it actually had a pink color to it. Will never eat at another Arby's again.
Atmosphere: 1
Food: 1
Service: 1
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