Excellent cheesesteak sandwich. Also love the ham and Swiss cheese sandwich.
Atmosphere: 5
Food: 5
Service: 5
William Hughes
As far as keeping things consistent, I think arby's is pretty much.The better thing going in terms of fast food right now. At least in the walkie Des Moines area seems like a lot of stuff has fallen off. Over the past couple of years
Atmosphere: 5
Food: 5
Service: 5
mcbabe12467
Closed doors early couldn't order anything on app
Atmosphere: 1
Food: 1
Service: 1
Mina Sherwood
10/10 great service. The location has cute rocks on the inside. The staff are very friendly! The food is always nice and hot. I work across the street and they make things quickly. Easy to run over and pick up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Larry K. BUD Price
The very best fish sandwich ever! Order delivered to our table! Very inviting, clean, well appointed!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich and Salad Pizza
JONATHAN MCCARL
We dined in. The food was made to order, which is always good; however, the service packed a little bit of friendliness. I don't know about anyone else but I know that it's important that customers are treated with respect and courtesy and unfortunately, this restaurant fails in that department. It seemed like maybe we were more of a nuisance to them because we came in later at night before their lobby closed and it appeared to be that they were cleaning the restaurant for closing quite early and we felt rushed and unappreciated. My suggestion is to order drive-thru only, where you will also get a bad attitude, or the lack of a smile, or a thank you even. In a world that is dying for customer service it is important that Arby's is able to have customers appreciate the service that they'd ring the bell on their way out the door!
The ambiance was good, the environment was okay and it was clean and the restaurant the restrooms were clean and it was actually very welcoming looking in, what ruined the experience was the employees that failed to create a great dining experience. My main problem is that the menu pricing has increased significantly so I feel the customer service should be on point every single time and management should be pushing those policies.
The sandwich I received, a double meat roast beef with cheddar cheese sauce, was mush. Yes it had plenty of meat but the bun and sandwich was mushy and soggy. Not at all appetizing. Oh, and the fries were cold and old. Not a good dining experience at the ole Arby’s.
Atmosphere: 2
Food: 2
Service: 5
Jerry Hobart
Always a great meal when you are short on time.....
Food: 5
Service: 5
Jacob Pleggenkuhle
I’ve been getting my food from this place for a few years while I worked at the Walgreens across the street. However, today was amazing! There was a nice gentleman named Bradley and he gave just amazing vibes! The chef also screwed up and this guy was quick to reassure me they would make me another sandwich to fix it.I told him thanks for being awesome and he said: “It takes one to know one, boss. Have a great day!” This is incredible customer service and I have never felt so respected by anyone handling my food before! Bradley is amazing and this perfect review is all under his name! Thanks, brother!
They asked if I wanted ketchup. I said yes. There wasn't any in the sack.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef, Double Roast Beef
Christian Stahn
Our experience at this Arby’s was amazing. We showed up 5 minutes before close and were worried we were going to upset the employees because we arrived so late. Caleb took our order and was happy as a clam to serve us. We ordered 20 sliders and he was delighted to make it happen. Velma helped whip out the sliders and we left the restaurant about 10 minutes later which means closing took them longer than normal but they were stoked to be helping us. 10/10 would recommend this Arby’s and Caleb and Velma should both get raises. They deserve it for their 5 star speed and 10 star customer service.
Atmosphere: 5
Food: 5
Service: 5
Matt Emmerson
We did drive thru and didn't have to wait long for our food. I got the new Deluxe Burger and I was surprised that a fast food burger could be so delicious! It was the best burger I've had in a long time. It was juicy, still a little pink inside and not over cooked like every burger I've eaten elsewhere. Usually I'll share some of my burger with my dog but not this time. I will be back for sure. Also, the guy at the drive thru was very friendly and clearly liked interacting with customers. According to the receipt his name is David. Well done!
Atmosphere: 5
Food: 5
Service: 5
robert balch
I went to the counter, ordered one cheddar and roast beef sandwich, one lamb gyro and two shakes for take out. Got home, missing the cheddar and roast beef but did have an extra cup of au ju. C’mon people you can do better!
Excellent cheesesteak sandwich. Also love the ham and Swiss cheese sandwich.
Atmosphere: 5
Food: 5
Service: 5
As far as keeping things consistent, I think arby's is pretty much.The better thing going in terms of fast food right now. At least in the walkie Des Moines area seems like a lot of stuff has fallen off. Over the past couple of years
Atmosphere: 5
Food: 5
Service: 5
Closed doors early couldn't order anything on app
Atmosphere: 1
Food: 1
Service: 1
10/10 great service. The location has cute rocks on the inside. The staff are very friendly! The food is always nice and hot. I work across the street and they make things quickly. Easy to run over and pick up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
The very best fish sandwich ever!
Order delivered to our table!
Very inviting, clean, well appointed!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich and Salad Pizza
We dined in. The food was made to order, which is always good; however, the service packed a little bit of friendliness. I don't know about anyone else but I know that it's important that customers are treated with respect and courtesy and unfortunately, this restaurant fails in that department. It seemed like maybe we were more of a nuisance to them because we came in later at night before their lobby closed and it appeared to be that they were cleaning the restaurant for closing quite early and we felt rushed and unappreciated. My suggestion is to order drive-thru only, where you will also get a bad attitude, or the lack of a smile, or a thank you even. In a world that is dying for customer service it is important that Arby's is able to have customers appreciate the service that they'd ring the bell on their way out the door!
The ambiance was good, the environment was okay and it was clean and the restaurant the restrooms were clean and it was actually very welcoming looking in, what ruined the experience was the employees that failed to create a great dining experience. My main problem is that the menu pricing has increased significantly so I feel the customer service should be on point every single time and management should be pushing those policies.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Curly Fries, French Dip
Always made fast and fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Curly Fries, Classic Roast Beef, Crispy Chicken Sandwich
The sandwich I received, a double meat roast beef with cheddar cheese sauce, was mush. Yes it had plenty of meat but the bun and sandwich was mushy and soggy. Not at all appetizing. Oh, and the fries were cold and old. Not a good dining experience at the ole Arby’s.
Atmosphere: 2
Food: 2
Service: 5
Always a great meal when you are short on time.....
Food: 5
Service: 5
I’ve been getting my food from this place for a few years while I worked at the Walgreens across the street. However, today was amazing! There was a nice gentleman named Bradley and he gave just amazing vibes! The chef also screwed up and this guy was quick to reassure me they would make me another sandwich to fix it.I told him thanks for being awesome and he said: “It takes one to know one, boss. Have a great day!”
This is incredible customer service and I have never felt so respected by anyone handling my food before! Bradley is amazing and this perfect review is all under his name! Thanks, brother!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich and Curly Fries, Curly Fries, Roast Beef
Restaurantji Recommends
They asked if I wanted ketchup. I said yes. There wasn't any in the sack.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef, Double Roast Beef
Our experience at this Arby’s was amazing. We showed up 5 minutes before close and were worried we were going to upset the employees because we arrived so late. Caleb took our order and was happy as a clam to serve us. We ordered 20 sliders and he was delighted to make it happen. Velma helped whip out the sliders and we left the restaurant about 10 minutes later which means closing took them longer than normal but they were stoked to be helping us. 10/10 would recommend this Arby’s and Caleb and Velma should both get raises. They deserve it for their 5 star speed and 10 star customer service.
Atmosphere: 5
Food: 5
Service: 5
We did drive thru and didn't have to wait long for our food. I got the new Deluxe Burger and I was surprised that a fast food burger could be so delicious! It was the best burger I've had in a long time. It was juicy, still a little pink inside and not over cooked like every burger I've eaten elsewhere. Usually I'll share some of my burger with my dog but not this time. I will be back for sure. Also, the guy at the drive thru was very friendly and clearly liked interacting with customers. According to the receipt his name is David. Well done!
Atmosphere: 5
Food: 5
Service: 5
I went to the counter, ordered one cheddar and roast beef sandwich, one lamb gyro and two shakes for take out. Got home, missing the cheddar and roast beef but did have an extra cup of au ju. C’mon people you can do better!
Atmosphere: 3
Food: 3
Service: 1
Love the crispy chicken sandwich. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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