We have been here twice now and have absolutely loved it and have had great service. The food comes out very fast after you order. There is a lot to choose from on the menu.
Atmosphere: 5
Food: 5
Service: 5
Lonique Jackson
Pad see ew noodles was not as tender as I would’ve liked but overall it was flavorful. The service and atmosphere were wonderful. Servers very attentive and even the manager.
Atmosphere: 5
Food: 4
Service: 5
Emily Wright
This was horrible—the food wasn’t only not for us, it was actively gross. Something was off. The water filter also needed to be changed, the water tasted moldy. We just had a bad experience all around, I tried to contact Cool Basil directly for a resolution but sadly they never got back to me.
Atmosphere: 1
Food: 1
Service: 1
Roxanne McGlothlen
I’ve been to Cool Basil many times in the past, with the last time being a couple of years ago. Tonight, we had Chicken Fried Rice and Sweet Basil Shrimp, neither were any good. Very disappointing as this place used to be so good.
David Coughlin
Dissatisfied with my visit today. I waited for service for over ten minutes before I asked to be seated in the main room. The food was not good at all. Everything here is usually great. I’m concerned
Atmosphere: 3
Food: 2
Service: 2
Cynthia Mitrisin
We had excellent service. I will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Jody Wilson
For being twice as expensive as Tsing Tsao on 100th st, i was expecting higher quality. There were small flying gnats everywhere & ruined my rice. The main dish was mostly green peppers & celery, so as far as usable leftovers to take home - there werent any. Refills were offered after we stood up to leave.
Atmosphere: 2
Food: 2
Service: 2
Charles Bennett
Lovely place to eat!
Atmosphere: 5
Food: 5
Service: 5
Lindsay Compiano
I've been going to Cool Basil for years. I will never go back after yesterday's experience. I ordered shrimp fried rice. It came out with so many onions, it was inedible. I said something, and they remade it. It was still absolutely full of onions. The rice was literally wet, and the shrimp were inedible. It was mushy and nasty. I didn't eat it. They still made me pay for this complete garbage of a dish, and it was $25 for inedible crap. A manager never bothered to come over. Go to Wasabi or Hana, they are much better restaurants. I ordered the fried rice at Hana, and it was delicious.
Atmosphere: 1
Food: 1
Service: 1
Anthony Clark
Cool Basil has been a long time favorite of my wife and I. We hadn’t been there in a while when we stopped in for lunch today. The atmosphere was noticeably different. They were playing a funky smooth jazz music where every song sounded the same. I liked the previous light/classic rock mix much better. The staff seems to have completely changed since we were last in. We didn’t recognize anyone, whereas we were on a first name basis with much of the previous staff. The service was noticeably slower and less friendly. The food was still very good. I ordered my usual spice level 2 and it was very, very hot. Much hotter than it used to be. I’m just wondering if they are under new ownership or management because it is a very different experience from a year ago. I still recommend Cool Basil, it’s just not the familiar place that we loved anymore.
If you're looking for a romantic, family-friendly dining experience, this restaurant is a gem! The ambiance is perfect for a cozy date night or a delightful family meal. The menu offers a fantastic blend of traditional Thai dishes and fresh sushi and sashimi. Each dish is crafted with care, bursting with authentic flavors that transport you straight to Thailand. The sushi and sashimi are incredibly fresh, making every bite a delight. The staff is warm and welcoming, ensuring a memorable dining experience. Highly recommended for anyone seeking a unique and delicious culinary adventure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai, Drunken Noodle, Egg Drop Soup, Cashew Chicken, Birthday, Cool Basil
James Simmons
Is definitely a smart and enjoyable place to bring your spouse and children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai
Brittany Crews
I usually have this delivered through DoorDash (twice this week) and I've never been disappointed! I love their crab rangoons, sesame chicken, and birthday sushi roll!
Food: 5
Recommended dishes: Egg Drop Soup, Birthday, Des Moines
Becky Smith
I love Thai food
Atmosphere: 3
Food: 5
Service: 5
Vicki Hiller
Great food and service but too warm inside. The air conditioner couldn't cool the building.
We have been here twice now and have absolutely loved it and have had great service. The food comes out very fast after you order. There is a lot to choose from on the menu.
Atmosphere: 5
Food: 5
Service: 5
Pad see ew noodles was not as tender as I would’ve liked but overall it was flavorful. The service and atmosphere were wonderful. Servers very attentive and even the manager.
Atmosphere: 5
Food: 4
Service: 5
This was horrible—the food wasn’t only not for us, it was actively gross. Something was off. The water filter also needed to be changed, the water tasted moldy. We just had a bad experience all around, I tried to contact Cool Basil directly for a resolution but sadly they never got back to me.
Atmosphere: 1
Food: 1
Service: 1
I’ve been to Cool Basil many times in the past, with the last time being a couple of years ago. Tonight, we had Chicken Fried Rice and Sweet Basil Shrimp, neither were any good. Very disappointing as this place used to be so good.
Dissatisfied with my visit today. I waited for service for over ten minutes before I asked to be seated in the main room. The food was not good at all. Everything here is usually great. I’m concerned
Atmosphere: 3
Food: 2
Service: 2
We had excellent service. I will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
For being twice as expensive as Tsing Tsao on 100th st, i was expecting higher quality. There were small flying gnats everywhere & ruined my rice. The main dish was mostly green peppers & celery, so as far as usable leftovers to take home - there werent any. Refills were offered after we stood up to leave.
Atmosphere: 2
Food: 2
Service: 2
Lovely place to eat!
Atmosphere: 5
Food: 5
Service: 5
I've been going to Cool Basil for years. I will never go back after yesterday's experience. I ordered shrimp fried rice. It came out with so many onions, it was inedible. I said something, and they remade it. It was still absolutely full of onions. The rice was literally wet, and the shrimp were inedible. It was mushy and nasty. I didn't eat it. They still made me pay for this complete garbage of a dish, and it was $25 for inedible crap. A manager never bothered to come over. Go to Wasabi or Hana, they are much better restaurants. I ordered the fried rice at Hana, and it was delicious.
Atmosphere: 1
Food: 1
Service: 1
Cool Basil has been a long time favorite of my wife and I. We hadn’t been there in a while when we stopped in for lunch today. The atmosphere was noticeably different. They were playing a funky smooth jazz music where every song sounded the same. I liked the previous light/classic rock mix much better. The staff seems to have completely changed since we were last in. We didn’t recognize anyone, whereas we were on a first name basis with much of the previous staff. The service was noticeably slower and less friendly. The food was still very good. I ordered my usual spice level 2 and it was very, very hot. Much hotter than it used to be. I’m just wondering if they are under new ownership or management because it is a very different experience from a year ago. I still recommend Cool Basil, it’s just not the familiar place that we loved anymore.
Restaurantji Recommends
If you're looking for a romantic, family-friendly dining experience, this restaurant is a gem! The ambiance is perfect for a cozy date night or a delightful family meal. The menu offers a fantastic blend of traditional Thai dishes and fresh sushi and sashimi. Each dish is crafted with care, bursting with authentic flavors that transport you straight to Thailand. The sushi and sashimi are incredibly fresh, making every bite a delight. The staff is warm and welcoming, ensuring a memorable dining experience. Highly recommended for anyone seeking a unique and delicious culinary adventure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai, Drunken Noodle, Egg Drop Soup, Cashew Chicken, Birthday, Cool Basil
Is definitely a smart and enjoyable place to bring your spouse and children.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai
I usually have this delivered through DoorDash (twice this week) and I've never been disappointed! I love their crab rangoons, sesame chicken, and birthday sushi roll!
Food: 5
Recommended dishes: Egg Drop Soup, Birthday, Des Moines
I love Thai food
Atmosphere: 3
Food: 5
Service: 5
Great food and service but too warm inside. The air conditioner couldn't cool the building.
Atmosphere: 3
Food: 5
Service: 5
Loading...