Cool Basil

1250 86th St, Clive
(515) 225-8111

Recent Reviews

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christie vancourt

This is hands-down one of my favorite restaurants in the area. I have been going here for many many years. I brought my daughter for lunch there on Sunday and they must have a lot of new people working because the customer service was terrible. They seated us near the bathroom and the smell was out of this world it was so repulsive you couldn’t stand to hardly breathe, and then they came through with air freshener to the point where it was accosting. Then after we had ordered our food, they tried to give us the wrong appetizers and I had to tell them that I didn’t order that and then when we got our entrée, they put it in as chicken instead of shrimp and my waiter stood there waiting for me to just accept what was put in front of me and I had to tell him what I needed him to do which should’ve been a given. He wasn’t even able to bring it back to the kitchen to get me what I ordered. He stood there and stared at me and then decided to go get his manager for whatever reason to rectify his mistake. I still ended up paying almost $100 for my bill and they did absolutely nothing to correct their mistake. All in all I was extremely disappointed with their staff this last visit. Hopefully they get it together soon.

Atmosphere: 1

Food: 4

Service: 2

Andrew and Carolina Weispfenning

I want to start by saying that food is as good.
We had lunch here yesterday 2/22/26, but there was a horrible smell coming from the bathrooms… it smelled like sewage and a ton of spray there used to try to “mask it” …
Both my daughter and I couldn’t eat more than a few bites. We all paid and left…
If you visited this weekend I am sure you noticed it too… I was nauseated all afternoon after (yes it was that bad )
They most fix it before it comes a hazard … that can’t be right !

Atmosphere: 2

Food: 3

Service: 3

Kassidy

Food is great as long as it’s made correctly. Customer service is nonexistent for online orders. Can’t even take back a tip they didn’t earn. Waste of food and money.

Atmosphere: 1

Service: 1

Liz Mata

My recent experience wasn’t the best I had some older lady be our server, and she was so not it. Was rude, forgot my drink and I only ordered a strawberry lemonade, I got my food before I got my drink. At the end when I paid she was being so impatient, and rude about my card being declined because it was 🔒 locked when I explained that I had to unlock it she was like I already did it!!! When she didn’t comprehend what I was saying. Felt very rushed, couldn’t even finish my lemonade because she brought it to me at the end of the service. Then once she seen I only tipped $8.70 she went and complained about it out loud to her coworkers as if I couldn’t hear her from the booth. If you hate your job please find another one ☝🏼

Atmosphere: 5

Food: 5

Service: 3

Brian Hemesath

Excellent service and great food. They saw it was my son's birthday and brought out free desserts for everyone with a candle and sang to him. Above and beyond service.

Atmosphere: 5

Food: 5

Service: 5

OCEAN BABY!

We love this place! Consistently good Thai and Americanized Chinese. Service is outstanding and the atmosphere is nice. We like it hot so we get a 6 and the spice trays when we go.

Atmosphere: 5

Food: 5

Service: 5

K Jauron

Eight of us arrived at 8 pm (they close at 9) with a birthday cake in hand, and from the moment we walked in, the employees were kind and welcoming. The food was absolutely delicious. Tried the captain crunch sushi, soooo good (even for first time sushi eaters), the Tom Kha soup was fantastic and our entrees (chicken cashew, basil noodles, pad Thai) were flavorful and filling. So many delicious items on the menu. Highly recommend!!

Atmosphere: 5

Food: 5

Service: 5

Taha Khan

Terrible service. Waitress was extremely rude. Food was very overpriced and seems like they were trying to extort money at every step. Highly recommend not going here

Atmosphere: 1

Food: 1

Service: 1

Ed Minnesota

We were traveling. Walked in at 7 PM and seated right away.
Good atmosphere, a bit noisy, very positive. Food is exceptional.

Atmosphere: 5

Food: 5

Service: 5

Wade Preston

The food here is amazing, every time I come here.
So many good choices it is hard to choose.
I had the cool basil special as my entree last night and chose heat level 3. It was out of this world!! My new favorite.

Atmosphere: 5

Food: 5

Service: 5

Sierra Steen

Always love coming here! Me and my fiance eat here at least once a week 🤣 The general's chicken and sesame chicken are the best around, and I love their BOGO boba tea deal that they have going right now. The only pic I have (sesame chicken) is me halfway through my dish because I forgot to take a picture first. My fiance usually gets the yellow curry and also says it's really good. We always have enough for leftovers which is a plus!

Atmosphere: 5

Food: 5

Service: 5

mary crist

I ordered a fried rice dish to go . The rice was stuck together in a sweat and tasted like cleaning solvent. Tossed the dish after first bite.

Conner Shannon

Man.......

My go to menu item over at the other location is 100 times better than this..

White washed tom ka kai soup
White washed curry

Fried spring rolls served cold
Served my curry no spoon

The fact the avocado curry is $20 and for it to be some mystery soup is disgraceful

Sushi was 10/10

Also served me a $6 thai tea in a super skinny glass 😴 this location is pitiful compared to the altoona one

Atmosphere: 5

Food: 1

Service: 3

Michelle McGovern

The servers and bartenders are superb!! There are no better in Polk County.

Atmosphere: 5

Food: 5

Service: 5

Dan Allen

We usually call our food in and pick it up to bring home, but the workers are always very friendly. The food is outstanding! My wife and I get the Pineapple Fried Rice dinner portion to split because it's such big portions. Great deal! The Fried Banana dessert is always a must have for us as well!

Atmosphere: 5

Food: 5

Service: 5

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