A lot of our employees regularly order from this Jimmy John’s location. Recently, however, it took 1.5 hours for our order to arrive. One of our coworkers jokingly commented “not so freaky fast today?” to the delivery driver, Shane. Should she have done this? Obviously not. However, it was said in a very joking way. In fact, prior to this, our interactions with him from previous deliveries were great.
In response, he left our business a negative review. After clicking on his profile, we noticed this is a recurring pattern—he has left similar reviews for other businesses. I spoke with another business owner who received a bad review from him, and they confirmed their only interaction with Shane was delivering food; there was no other business-related contact.
We called the location, and the person who answered confirmed it was his profile but said they cannot control if he chooses to leave reviews. While I understand they can’t control his personal actions, I’m willing to guess this was done on company time. Does this mean this Jimmy John’s location is fine with an employee posting negative reviews about their customers?
As a result, our company policy is to no longer order JJ as the same person owns all of them in central Iowa.
Service: 1
Olivia McMahon
My only regret stopping here was not catching the lady’s name who helped me yesterday afternoon so I could give her a proper shout out thanking her! She was working the drive through, and was so personable from start to finish & always had a smile on her face. We all know the food is good, but that service made it that much better! Hope she had a good birthday yesterday too!
Atmosphere: 5
Food: 5
Service: 5
SUSAN Pinkerton
I pulled in place an order and then pulled right out. Drove to the next Jimmy John's.
Gabe Russell
Terrible costumer service the guy working was a complete jerk and then I told him I w a strip using apple pay then he swore grabbed my phone and tapped it
Atmosphere: 1
Food: 3
Service: 1
Yipsie Gertz
Lady on cash register was very friendly and accommodating. Man making my sandwiches was such a rude jerk, I turned around and left without finishing my order.
Atmosphere: 4
Food: 2
Service: 1
Logan Dawson
Can’t even do delivery themselves, keep sending it to Uber eats and it takes way longer. “Freaky Fast Delivery” is an absolute joke. It should never take 35-50 minutes for JJs. Not fast and not delivered by them… like that’s their whole thing and they can’t even do it. AND they didn’t toast the sub even though it shows it on the receipt. Just sorry as hell
Atmosphere: 3
Food: 2
Service: 1
A S
Drive through is painfully slow and time I come here I'm waiting over 10 minutes to get my sandwich. So annoying. Go to any other location and you will get your sandwich very fast. Don't know what's up with this location
Mackenzie Donahue (MackDonahue)
The person running the drive through wouldn't let me have time to think, kept rushing me to order, and interrupting me whenever I tried to order my drink. They were extremely rude and irritating. Finally I just had to leave because they wouldn't let me get a word in to order.
Atmosphere: 5
Food: 5
Service: 1
Jesse Linn
Waited ten minutes in the drive thru and nobody answered.
Service: 1
Joey Flippo
Whoever made our sandwiches today, top tier. Followed the instructions on our order perfectly. Delivery drivers are always a pleasure.
Bread was extremely hard, asked for extra mayo and barely got any at all smh.
Atmosphere: 3
Food: 1
Service: 4
Linda Firkins
Bread so dry. Terrible
Chris Jameson
It's Jim's John, the portable throne company. Or it's the sandwich company. I forget which one. But sandwiches are good. I didn't think they had hamburgers and fries, but it would not hurt to check if they are out of pizza sauce before you order a large pizza. Oftentimes, Papa John's has a long wait. It may be more efficient to cook some salad purchased at Aldi's. You know the one. Is his real name James or Gilbert?
Atmosphere: 4
Food: 4
Service: 4
Carl Jones (Jōnzie)
I really like coming to this location for lunch. Drive through has been a pleasure here, Alejandra is very pleasant, helpful, and always has an infectious positive attitude!
Dietary restrictions: Low carb
Atmosphere: 5
Food: 5
Service: 5
Deb Judge
I love their sandwiches but hate that the owner is a trophy hunter. Animals should only be killed for food or to protect life.
A lot of our employees regularly order from this Jimmy John’s location. Recently, however, it took 1.5 hours for our order to arrive. One of our coworkers jokingly commented “not so freaky fast today?” to the delivery driver, Shane. Should she have done this? Obviously not. However, it was said in a very joking way. In fact, prior to this, our interactions with him from previous deliveries were great.
In response, he left our business a negative review. After clicking on his profile, we noticed this is a recurring pattern—he has left similar reviews for other businesses. I spoke with another business owner who received a bad review from him, and they confirmed their only interaction with Shane was delivering food; there was no other business-related contact.
We called the location, and the person who answered confirmed it was his profile but said they cannot control if he chooses to leave reviews. While I understand they can’t control his personal actions, I’m willing to guess this was done on company time. Does this mean this Jimmy John’s location is fine with an employee posting negative reviews about their customers?
As a result, our company policy is to no longer order JJ as the same person owns all of them in central Iowa.
Service: 1
My only regret stopping here was not catching the lady’s name who helped me yesterday afternoon so I could give her a proper shout out thanking her! She was working the drive through, and was so personable from start to finish & always had a smile on her face. We all know the food is good, but that service made it that much better! Hope she had a good birthday yesterday too!
Atmosphere: 5
Food: 5
Service: 5
I pulled in place an order and then pulled right out. Drove to the next Jimmy John's.
Terrible costumer service the guy working was a complete jerk and then I told him I w a strip using apple pay then he swore grabbed my phone and tapped it
Atmosphere: 1
Food: 3
Service: 1
Lady on cash register was very friendly and accommodating. Man making my sandwiches was such a rude jerk, I turned around and left without finishing my order.
Atmosphere: 4
Food: 2
Service: 1
Can’t even do delivery themselves, keep sending it to Uber eats and it takes way longer. “Freaky Fast Delivery” is an absolute joke. It should never take 35-50 minutes for JJs. Not fast and not delivered by them… like that’s their whole thing and they can’t even do it. AND they didn’t toast the sub even though it shows it on the receipt. Just sorry as hell
Atmosphere: 3
Food: 2
Service: 1
Drive through is painfully slow and time I come here I'm waiting over 10 minutes to get my sandwich. So annoying. Go to any other location and you will get your sandwich very fast. Don't know what's up with this location
The person running the drive through wouldn't let me have time to think, kept rushing me to order, and interrupting me whenever I tried to order my drink. They were extremely rude and irritating. Finally I just had to leave because they wouldn't let me get a word in to order.
Atmosphere: 5
Food: 5
Service: 1
Waited ten minutes in the drive thru and nobody answered.
Service: 1
Whoever made our sandwiches today, top tier. Followed the instructions on our order perfectly. Delivery drivers are always a pleasure.
Food: 5
Service: 5
Restaurantji Recommends
Bread was extremely hard, asked for extra mayo and barely got any at all smh.
Atmosphere: 3
Food: 1
Service: 4
Bread so dry. Terrible
It's Jim's John, the portable throne company. Or it's the sandwich company. I forget which one. But sandwiches are good. I didn't think they had hamburgers and fries, but it would not hurt to check if they are out of pizza sauce before you order a large pizza. Oftentimes, Papa John's has a long wait. It may be more efficient to cook some salad purchased at Aldi's. You know the one. Is his real name James or Gilbert?
Atmosphere: 4
Food: 4
Service: 4
I really like coming to this location for lunch. Drive through has been a pleasure here, Alejandra is very pleasant, helpful, and always has an infectious positive attitude!
Dietary restrictions: Low carb
Atmosphere: 5
Food: 5
Service: 5
I love their sandwiches but hate that the owner is a trophy hunter. Animals should only be killed for food or to protect life.
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