Placed an online order for Peanuts donuts 3 days in advance of the pickup (for Christmas). Received a call at the time I was supposed to pick them up indicating they couldn't fulfill the order. What is the point of ordering in advance if they can't fulfill the order? I rarely order donuts and only did this because of the seasonal special. I certainly won't be ordering Krispy Kreme donuts in the future. Do better, Krispy Kreme.
Service: 1
sian wipf
The friendliest of staff- so kind and welcoming! Donuts were stellar, as always, but the service will keep me coming back :-)
Food: 5
Service: 5
Juliet Smith
Donut holes were hard as rocks and looked unappealing, order did not match what was ordered. Called to see if the store wanted to make things right before leaving this review. Was told I could bring them back and get a refund or new order, but they wouldn't do anything about it over the phone. Go back for the $50 order I just paid $13 to have delivered that THEY sent out stale and incorrect? Now for Snoopy, well I don't think my kid will love it but I laughed my butt off. Mistakes are made but you can actually try to find resolutions and provide customer service when you all messed up. Do better. I'll be desputing charges with Door Dash.
Atmosphere: 1
Food: 1
Service: 1
Joshua A
Very disappointed. Krispy Kreme donuts should not be served rock hard, ice cold, as if they came out of the freezer 30 minutes before being served.
Atmosphere: 1
Food: 1
Service: 1
Erin Gamerdinger
Arrived after 7am there were 4 workers inside but doors were locked. Thought maybe lobby was closed so went through the drive thru and was never helped. Change online hours or post a sign if you aren't actually open. This was at the Clive location. Went to West Des Moines location first and they were also closed. Krispy Kreme isn't what it used to be.
Gracie Wilborn
I placed an online order at around 7:45 am, and set it for pick up at 12:30pm. When I went to pick up my order, it was not ready, and they had no doughnuts. The general staff was kind and did their best to help the mistake. I requested for a refund because of the difference in price of what I ordered and what little they had. The cashier had to wait for the manager. I was frustrated at this point, but what really upset was the manager. They refused to come up and speak to me. I waited for awhile, and the other staff were great and checking in with me. As I waited, I became glad they didn't have my doughnuts, because I watched several flies go into the icing. After waiting awhile, one of the employees went back and spoke to the manager. Apparently, he had already done it awhile ago, and didn't have the decency to let me know and not waste my time. Overall, incredibly disappointing. Only redeeming factor was the kind staff. The manager is lucky to have them because it's definitely not them keeping the place open.
Atmosphere: 1
Food: 1
Service: 2
Macguire Brooks
This location is constantly out of half the menu.
Service: 1
jessica islas
By 6:30 pm there was barely enough doughnuts for a dozen. Employees not welcoming and seem to just be waiting for their time to leave.
Atmosphere: 1
Service: 1
Cathy Tieszen
The whole month if October they were out if most of doughnuts especially the Halloween ones. We went at all times from 9am to noon. They woukd say the Halloween ones are very popular and I suggested they make a larger amount if selling out early every day! Don't do a promo if you aren't going to have the item!!
LOVE their signature chocolate frosted cream filled donuts. Only problem is... they NEVER have them! It's 1:00 in the afternoon. We asked if there'd be any available later today... Nope. Not until tomorrow.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Doughnut
Rusty Schlacke
If you know Krispy Kreme, then you know. Always good and always consistent. The Halloween theme donuts we got recently, were creative and all yummy. Service was friendly.
Atmosphere: 5
Food: 5
Service: 5
BobbiLe Wallis
It is 10 minutes to 7 and they are closed. Website and google both say open until 10. Pulled in the sign lights were off (wanted to give the benefit of the doubt), there were 2 people in the store, went to open the door and it was locked. Thought maybe they were just slow at this time. Nope all doors locked. Maybe you should change your hours on the website and google… just a thought… I mean even a sign on the door would have been great.
Lindsey
They were out of glazed for 30 minutes, so I ordered random with no filling. I got 4 that have filling. So I basically paid 16.49 for 8 doughnuts.
Food: 3
Service: 2
Katie Allgood
Wonderful service! Andy was super kind and helpful with our four kiddos!!
Very yummy. Love these donuts.
Atmosphere: 5
Food: 5
Service: 5
Placed an online order for Peanuts donuts 3 days in advance of the pickup (for Christmas). Received a call at the time I was supposed to pick them up indicating they couldn't fulfill the order. What is the point of ordering in advance if they can't fulfill the order? I rarely order donuts and only did this because of the seasonal special. I certainly won't be ordering Krispy Kreme donuts in the future. Do better, Krispy Kreme.
Service: 1
The friendliest of staff- so kind and welcoming! Donuts were stellar, as always, but the service will keep me coming back :-)
Food: 5
Service: 5
Donut holes were hard as rocks and looked unappealing, order did not match what was ordered. Called to see if the store wanted to make things right before leaving this review. Was told I could bring them back and get a refund or new order, but they wouldn't do anything about it over the phone. Go back for the $50 order I just paid $13 to have delivered that THEY sent out stale and incorrect? Now for Snoopy, well I don't think my kid will love it but I laughed my butt off. Mistakes are made but you can actually try to find resolutions and provide customer service when you all messed up. Do better. I'll be desputing charges with Door Dash.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed. Krispy Kreme donuts should not be served rock hard, ice cold, as if they came out of the freezer 30 minutes before being served.
Atmosphere: 1
Food: 1
Service: 1
Arrived after 7am there were 4 workers inside but doors were locked. Thought maybe lobby was closed so went through the drive thru and was never helped. Change online hours or post a sign if you aren't actually open. This was at the Clive location. Went to West Des Moines location first and they were also closed. Krispy Kreme isn't what it used to be.
I placed an online order at around 7:45 am, and set it for pick up at 12:30pm. When I went to pick up my order, it was not ready, and they had no doughnuts. The general staff was kind and did their best to help the mistake. I requested for a refund because of the difference in price of what I ordered and what little they had. The cashier had to wait for the manager. I was frustrated at this point, but what really upset was the manager. They refused to come up and speak to me. I waited for awhile, and the other staff were great and checking in with me. As I waited, I became glad they didn't have my doughnuts, because I watched several flies go into the icing. After waiting awhile, one of the employees went back and spoke to the manager. Apparently, he had already done it awhile ago, and didn't have the decency to let me know and not waste my time. Overall, incredibly disappointing. Only redeeming factor was the kind staff. The manager is lucky to have them because it's definitely not them keeping the place open.
Atmosphere: 1
Food: 1
Service: 2
This location is constantly out of half the menu.
Service: 1
By 6:30 pm there was barely enough doughnuts for a dozen. Employees not welcoming and seem to just be waiting for their time to leave.
Atmosphere: 1
Service: 1
The whole month if October they were out if most of doughnuts especially the Halloween ones. We went at all times from 9am to noon. They woukd say the Halloween ones are very popular and I suggested they make a larger amount if selling out early every day! Don't do a promo if you aren't going to have the item!!
Food: 1
Service: 4
Restaurantji Recommends
LOVE their signature chocolate frosted cream filled donuts. Only problem is... they NEVER have them! It's 1:00 in the afternoon. We asked if there'd be any available later today... Nope. Not until tomorrow.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Doughnut
If you know Krispy Kreme, then you know. Always good and always consistent. The Halloween theme donuts we got recently, were creative and all yummy. Service was friendly.
Atmosphere: 5
Food: 5
Service: 5
It is 10 minutes to 7 and they are closed. Website and google both say open until 10. Pulled in the sign lights were off (wanted to give the benefit of the doubt), there were 2 people in the store, went to open the door and it was locked. Thought maybe they were just slow at this time. Nope all doors locked. Maybe you should change your hours on the website and google… just a thought… I mean even a sign on the door would have been great.
They were out of glazed for 30 minutes, so I ordered random with no filling. I got 4 that have filling. So I basically paid 16.49 for 8 doughnuts.
Food: 3
Service: 2
Wonderful service! Andy was super kind and helpful with our four kiddos!!
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