Terrible service - do not go! Waited in drive-thru lane for over 40 minutes before finally abandoning and pulling out of line. Many other people were doing the same. I decided to leave after seeing the car at the order station sitting there for over 15 minutes without ever being asked what they wanted. Not sure what is going on with that store. but the other stores in the area are relatively fast.
Atmosphere: 1
Service: 1
Judd Hayes
Don't go to this location. I've been going to this Dunkin since it opened a year ago & now I feel inclined to write about it. I've had orders messed up every other time I go here. I've ordered simple drinks that are clearly made wrong, or worse, not at all when I go to pickup. Today I waited a half hour for a latte after ordering through the app. I was told twice it was going to be "right out" before I complained to the register & got it in less than a minute. Completely disorganized & lacking staff to have a quick or pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Dallas Nelson
This location is terrible. We've given them multiple chances since their open a year ago because it is so convenient as far as location and price go. However, they can't seem to get a single thing right. 7/10 times we go, the order is messed up. One time, we took a sip out a pumpkin drink and my partner goes "Uhm, this is raspberry?" And they all just laughed and pointed. We left immediately. Today, after waiting 40 minutes and being told 3 separate times our order was being taken care of, we finally got our drinks, which were again made without care and decided that this was our last visit here.
Atmosphere: 1
Food: 1
Service: 1
rose phares
Messed up my coffee and then I waited 20 minutes for my sandwich and finally had to get a refund. Customers can't wait all day for an order. This would be a good place to start a coffee shop.
Nick Gerxhaliu
They avoid trying to give you drink carriers and give you an attitude if you ask for one. Super disrespectful. Not the first time won’t be the last I am sure
Atmosphere: 1
Food: 4
Service: 3
Nanci Molina
I always used to go to Dunkin', but I haven't been back in about two to three months. The last time we were there, they didn't have waffle cones or bananas for a banana split, and it felt like we were being pushed away. Today, my husband went there because we were craving some donuts, and we live right behind this location and guess what? They didn't have any donuts. They still have the audacity to tell us there's a Dunkin' one mile down the road. We're really disappointed and don't plan on going back again.
The Coralville Iowa location:
Seriously stop doing this. Take the time to not put the donut in UPSIDE DOWN. This is by far not the first time you’ve ruined my kids donut.(and make better espresso drinks or we are going to Scooters or Caribou)
R L K
There were two people working, and as a line formed inside, they were solely focused on completing drive-through orders. They didn't acknowledge the presence of anyone waiting in line. Once they finished with the line of cars, one of the staff members came to the register and acted like he would rather be anywhere else. It felt like we were inconveniencing him by ordering.
2 stars instead of 1 only because the donut I had was at least relatively fresh, and the group I was with enjoyed their ice cream. I doubt we'll ever return to this location.
Ordered 2 chocolate long johns this morning and received this mess. With no napkins… Not the first time this has happened. Customer service wanted to know if 250 rewards points was a good replacement.. really?? Staff is happy and friendly but it will be awhile before I go back. Beware!!
Atmosphere: 3
Food: 3
Service: 4
Maddie
Sitting in the drive through as I type. Been sitting here for 15 mins, as has the single car ahead of me. No one behind me. It’s not busy. It should not take this long. There goes my entire lunch break :/ this has happened before at this location. Literally why
Food: 4
Service: 1
Stephen “chefsidvicious”
I stopped in to get some long johns and a caramel crazed iced latte. Not my usual store but I was in the area. I sipped my drink and realized there was no sweetened syrup in it. I get this drink because I like very sweetened coffee drinks. I go back as I was still close by. It has happened before, rarely, at other locations were they used the unsweetened syrup by accident. When that happens, they usually apologize and remake the drink, no problem. I understand the occasional accident happens and I calmly explain the drink was incorrect. The girl with the septum piercing kept insisting that she had added the correct syrup, but would add more if I wanted. After the third round of saying it's not correct and her insisting it was, I just left, because it was clear she would not except an error could possibly have been made and I did not believe it would be corrected. I went by the Dunkins by my house, ordered the same drink, and wouldn't you know it, it was sweet! Avoid this location if you want good service.
Atmosphere: 2
Food: 1
Service: 1
Christopher Wilson
I get drive thru from this Dunkin most mornings before work. My drink is always spot on. Great, friendly service. My favorite Dunkin in the area.
Atmosphere: 5
Food: 5
Service: 5
Michael
Service was kind and efficient. We stopped by late morning and all they had left were munchkins. The interior of the restaurant was dirty. Not a clean table in the place- crumbs and visible spills on the tables and floor from previous customers, stickers coming off the floor, etc. One other small group was it for the 20 minutes we ate in. Plenty of not-very busy staff to have picked up.
Terrible service - do not go!
Waited in drive-thru lane for over 40 minutes before finally abandoning and pulling out of line. Many other people were doing the same. I decided to leave after seeing the car at the order station sitting there for over 15 minutes without ever being asked what they wanted. Not sure what is going on with that store. but the other stores in the area are relatively fast.
Atmosphere: 1
Service: 1
Don't go to this location. I've been going to this Dunkin since it opened a year ago & now I feel inclined to write about it. I've had orders messed up every other time I go here. I've ordered simple drinks that are clearly made wrong, or worse, not at all when I go to pickup. Today I waited a half hour for a latte after ordering through the app. I was told twice it was going to be "right out" before I complained to the register & got it in less than a minute. Completely disorganized & lacking staff to have a quick or pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
This location is terrible. We've given them multiple chances since their open a year ago because it is so convenient as far as location and price go. However, they can't seem to get a single thing right. 7/10 times we go, the order is messed up. One time, we took a sip out a pumpkin drink and my partner goes "Uhm, this is raspberry?" And they all just laughed and pointed. We left immediately. Today, after waiting 40 minutes and being told 3 separate times our order was being taken care of, we finally got our drinks, which were again made without care and decided that this was our last visit here.
Atmosphere: 1
Food: 1
Service: 1
Messed up my coffee and then I waited 20 minutes for my sandwich and finally had to get a refund. Customers can't wait all day for an order. This would be a good place to start a coffee shop.
They avoid trying to give you drink carriers and give you an attitude if you ask for one. Super disrespectful. Not the first time won’t be the last I am sure
Atmosphere: 1
Food: 4
Service: 3
I always used to go to Dunkin', but I haven't been back in about two to three months. The last time we were there, they didn't have waffle cones or bananas for a banana split, and it felt like we were being pushed away. Today, my husband went there because we were craving some donuts, and we live right behind this location and guess what? They didn't have any donuts. They still have the audacity to tell us there's a Dunkin' one mile down the road. We're really disappointed and don't plan on going back again.
Atmosphere: 1
Food: 1
Service: 1
Great service and clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Munchkins Donut Hole Treats
Great service and super fast to get your order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Munchkins Donut Hole Treats
The Coralville Iowa location: Seriously stop doing this. Take the time to not put the donut in UPSIDE DOWN. This is by far not the first time you’ve ruined my kids donut.(and make better espresso drinks or we are going to Scooters or Caribou)
There were two people working, and as a line formed inside, they were solely focused on completing drive-through orders. They didn't acknowledge the presence of anyone waiting in line. Once they finished with the line of cars, one of the staff members came to the register and acted like he would rather be anywhere else. It felt like we were inconveniencing him by ordering.
2 stars instead of 1 only because the donut I had was at least relatively fresh, and the group I was with enjoyed their ice cream. I doubt we'll ever return to this location.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Ordered 2 chocolate long johns this morning and received this mess. With no napkins… Not the first time this has happened. Customer service wanted to know if 250 rewards points was a good replacement.. really?? Staff is happy and friendly but it will be awhile before I go back. Beware!!
Atmosphere: 3
Food: 3
Service: 4
Sitting in the drive through as I type. Been sitting here for 15 mins, as has the single car ahead of me. No one behind me. It’s not busy. It should not take this long. There goes my entire lunch break :/ this has happened before at this location. Literally why
Food: 4
Service: 1
I stopped in to get some long johns and a caramel crazed iced latte. Not my usual store but I was in the area. I sipped my drink and realized there was no sweetened syrup in it. I get this drink because I like very sweetened coffee drinks. I go back as I was still close by. It has happened before, rarely, at other locations were they used the unsweetened syrup by accident. When that happens, they usually apologize and remake the drink, no problem. I understand the occasional accident happens and I calmly explain the drink was incorrect. The girl with the septum piercing kept insisting that she had added the correct syrup, but would add more if I wanted. After the third round of saying it's not correct and her insisting it was, I just left, because it was clear she would not except an error could possibly have been made and I did not believe it would be corrected. I went by the Dunkins by my house, ordered the same drink, and wouldn't you know it, it was sweet! Avoid this location if you want good service.
Atmosphere: 2
Food: 1
Service: 1
I get drive thru from this Dunkin most mornings before work. My drink is always spot on. Great, friendly service. My favorite Dunkin in the area.
Atmosphere: 5
Food: 5
Service: 5
Service was kind and efficient. We stopped by late morning and all they had left were munchkins. The interior of the restaurant was dirty. Not a clean table in the place- crumbs and visible spills on the tables and floor from previous customers, stickers coming off the floor, etc. One other small group was it for the 20 minutes we ate in. Plenty of not-very busy staff to have picked up.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Munchkins Donut Hole Treats
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